DirectAxis publishes a call centre number with unusually long hours — eight in the morning to eight at night, seven days a week — alongside a separate customer care number and a physical head office address.
Official contact channels
- Call centre: 086 102 0304 — 08:00 – 20:00, Monday to Sunday
- Customer care: 021 764 4304
- Head office: 108 De Waal Road, Southfield, Diep River, 7800
Seven-day cover to 20:00 is worth knowing about, because it means a query does not have to wait for a working day. DirectAxis also publishes separate web routes for complaints, DebiCheck queries and its fraud guide.
What this organisation provides
DirectAxis is a direct financial services provider offering personal loans, debt consolidation and related credit products, along with insurance. Direct distribution means there is no branch network and no broker — the call centre and the website are the business.
Its published sections reflect what customers actually contact it about: personal loans, credit rating, debt consolidation and DebiCheck. DebiCheck in particular generates contact, because it requires the customer to approve a debit order mandate electronically and a loan cannot be disbursed until that is done.
Because it is a credit provider, DirectAxis operates under the National Credit Act, and affordability assessment is a legal requirement rather than a matter of discretion.
Address and operating information
The long opening hours are the practical differentiator here. Most South African credit providers close their call centres at 17:00 on weekdays and do not open at weekends at all, so a Sunday evening query that would otherwise wait until Monday can be dealt with the same day.
The head office at 108 De Waal Road in Southfield is a corporate address rather than a walk-in service centre; servicing happens by phone and online. DirectAxis does not publish separate provincial numbers.
Have your identity number and, for an existing agreement, the account or reference number. For a new application, expect to provide proof of income and bank statements.
Support and escalation routes
DirectAxis publishes a fraud guide alongside its contact routes, which is worth reading before acting on any unexpected call or message about a loan. Lending fraud in South Africa commonly takes the form of a caller claiming to represent a known lender and requesting an upfront fee — no legitimate credit provider requires payment to release a loan.
Use the call centre for anything transactional and ask for a reference number. DirectAxis publishes a dedicated complaints route on its site, which is the correct next step rather than repeating the query on the general line.
If an internal complaint is not resolved, credit agreements fall under the National Credit Regulator, which can be reached on 0860 627 627. Complaints about the advice given when a product was sold go to the FAIS Ombud on 0860 663 274, and banking or credit disputes more generally to the National Financial Ombud Scheme on 0860 800 900.
Sources
Contact details on this page were checked against DirectAxis’s own contact page, directaxis.co.za/contact-us, on 30 August 2026. Routes DirectAxis does not publish are not listed here.