Banking & Finance · Contact details
Direct Axis Contact Details
The DirectAxis contact number is its call centre, 086 102 0304, open 8am to 8pm, Monday to Sunday. The DirectAxis physical address is its head office, Direct Axis Campus, 108 De Waal Road, Southfield, Diep River, 7800. For customer care, DirectAxis lists customerservice@directaxis.co.za, and complaints go to 021 764 3152 or complaints@directaxis.co.za. DirectAxis is a business unit of FirstRand Bank Limited. Every detail below was read from directaxis.co.za on 17 September 2026.
DirectAxis contact numbers
| What you need | Contact | Hours |
|---|---|---|
| Call centre | 086 102 0304 | 8am to 8pm, Monday to Sunday |
| Customer care | 021 764 4304 or 021 764 3404 (see note), customerservice@directaxis.co.za | |
| Complaints | 021 764 3152, complaints@directaxis.co.za | Monday to Friday 07:00 to 16:00 |
| Head office (physical address) | 108 De Waal Road, Southfield, Diep River, 7800 | |
| Social media | Facebook DirectAxisSA, X @DirectAxis |
DirectAxis gives two different customer care numbers on its own site: its Contact Us page lists 021 764 4304, while its Customer Care page and account answers list 021 764 3404. If one does not connect, try the other, or use the call centre on 086 102 0304, which has the longest hours.
DirectAxis physical address and head office
DirectAxis’s head office is the Direct Axis Campus at 108 De Waal Road, Southfield, Diep River, 7800. It is the address printed on every page of its website, where you can also get directions. DirectAxis does not list separate branch or provincial offices on its contact page; loans and accounts are handled through the call centre and online.
Balance, statements, settlement and changing your details
- Balance or statement: DirectAxis’s answers page says to call 021 764 3404 or email CustomerCare@directaxis.co.za, and it will give you your outstanding balance or send a statement.
- Settle your loan: call 021 764 3404 for a settlement amount based on when you want to settle. DirectAxis provides its bank details, and closes the account once payment is made within the agreed time frame.
- Change your personal or bank details: this must be done by phone on 021 764 3404 for security reasons, and documents may be needed to confirm that the account is in your name and that your salary is paid into it. DirectAxis notes that standard network rates apply.
On its home page, DirectAxis’s loan calculator covers personal loans from R5 000 to R350 000 over 24 to 72 months, and its consolidation calculator settles total outstanding debts of R10 000 up to R350 000.
How to complain to DirectAxis
DirectAxis’s complaints guide asks you to give your contact number, account or policy number and the nature of the complaint. It says it will acknowledge and log your complaint, give you a reference number, investigate it, keep you updated if resolution takes longer than expected, and give you a full response. If you are still not satisfied, it lists these external bodies:
- FAIS Ombud (disputes with financial services providers): 012 470 9080, info@faisombud.co.za. You must contact the bank first.
- National Credit Regulator (credit agreements): 0860 627 627, complaints@ncr.org.za.
- National Consumer Commission (Consumer Protection Act): 012 940 4450, complaints@thencc.org.za.
DirectAxis DebiCheck and fraud guide
If you take a DirectAxis loan, your bank will ask you to confirm the debit order through DebiCheck. You receive a message from your bank by SMS or in your banking app, check the amount, date and terms, and confirm using your banking app, internet banking, SMS or an ATM. After that the debit order runs as agreed, your bank checks it each month, and a transaction that does not match what you agreed will not go through. DirectAxis also publishes a Fraud Guide on its website covering how to spot, avoid and report scams, including scam emails and SMSs.
About DirectAxis
DirectAxis offers personal loans and debt consolidation. According to its website footer, DirectAxis is a business unit of FirstRand Bank Limited, an authorised financial services and registered credit provider (NCRCP20), and DirectAxis SA (Pty) Ltd, registration number 1995/006077/07, is an authorised financial services provider (FSP 7249 and FSP 5). Its Customer Care page links to answers on checking your balance, getting a statement, settling your account and changing your personal or bank details.
Sources
- DirectAxis Contact Us page, home page and site footer, directaxis.co.za, read 17 September 2026
- DirectAxis Complaints, Customer Care, DebiCheck and Fraud Guide pages, directaxis.co.za, read 17 September 2026