Banking & Finance · Contact details
Direct Axis Loans Contact Details
The DirectAxis loans contact number is 086 102 0304, the call centre for applications and general queries, open 8am to 8pm, Monday to Sunday. Existing customers can call customer care on 021 764 3404 or email customerservice@directaxis.co.za. DirectAxis is a business unit of FirstRand Bank Limited (registered credit provider NCRCP20), not part of Sanlam. Its head office is Direct Axis Campus, 108 De Waal Road, Diep River, 7800.
Official-source status
Before contacting or sharing personal information, always verify that you are communicating directly with Direct Axis through its official South African channels. Financial contact details, phone numbers, and web forms can change or be impersonated by fraudulent entities.
- Official Domain:
[https://www.directaxis.co.za](https://www.directaxis.co.za) - Verification Mandate: Confirm any email address, call centre number, or payment instruction against the live Direct Axis official website prior to submitting personal documents or confirming debit order authorisations.
- Scam Alert: Direct Axis will never ask you to pay upfront processing fees into a private personal bank account to secure a loan.
Best Contact Route by Issue
To resolve your query efficiently, select the department or channel structured for your specific issue:
| Issue / Department | Recommended Contact Route | Primary Contact Detail |
|---|---|---|
| General Applications & Call Centre | Direct Phone Line | 086 102 0304 |
| Customer Care & Account Queries | Telephone / Email | 021 764 3404 / customerservice@directaxis.co.za |
| Settlement Quotes & Balances | Telephone / Email | 021 764 3404 / CustomerCare@directaxis.co.za |
| Formal Complaints Internal Route | Dedicated Complaint Line | 021 764 3152 / complaints@directaxis.co.za |
| New Loan Applications and Documents | Online application / Call Centre | directaxis.co.za/loans/personal-loan / 086 102 0304 |
| Head Office | Address | Direct Axis Campus, 108 De Waal Road, Diep River, 7800 |
Customer Care and Support Options
Direct Axis provides support for existing personal loan accounts, settlement quotes, contract requests, and general account updates.
- Call Centre: 086 102 0304 (General inquiries and new applications)
- Customer Care Line: 021 764 3404 (Account assistance, statements, and balances)
- Customer Care Email:
customerservice@directaxis.co.zaorCustomerCare@directaxis.co.za
DirectAxis’s own Contact Us page prints the customer care number as 021 764 4304, but its Customer Care page and its FAQ both print 021 764 3404. Use 021 764 3404, which two DirectAxis pages agree on.
DirectAxis loan payment break
DirectAxis does not publish a payment break or payment holiday product on its website. If you are struggling to repay your loan, call customer care on 021 764 3404 to discuss your account.
Online
For secure online service, use the official portal or main contact pages directly on the Direct Axis website:
- Official Contact Page: Visit
[https://www.directaxis.co.za/contact-us](https://www.directaxis.co.za/contact-us)to submit a secure query form. - Online Loan Application: New loan requests and document uploads can be completed directly at
[https://www.directaxis.co.za/loans/personal-loan](https://www.directaxis.co.za/loans/personal-loan). - Social Media Channels:
- Facebook:
DirectAxisSA - X (formerly Twitter):
@DirectAxis
- Facebook:
Safety Note: Never post your South African ID number, bank account details, or loan reference numbers on public social media pages.
WhatsApp or Self-Service Options
Direct Axis operates predominantly via online web applications, secure email, and direct telephone call centres.
- DebiCheck Confirmation: If you are approving a debit order agreement for a new loan, DebiCheck authorisations are handled directly through your own bank’s official banking app, USSD menu, ATM, or internet banking facility, not via third-party messaging.
- Document Uploads: Income verification documents (payslips/bank statements) should be submitted through the secure online application link or sent to your assigned consultant via official email.
Where to send documents for DirectAxis
Upload your documents in the secure online application at directaxis.co.za/loans/personal-loan, where you can save your progress and upload documents. DirectAxis asks for:
- a clear copy of your South African ID
- recent proof of residential address
- up to 3 months’ bank-generated PDF statements or payslips
The minimum income is R5,000 a month. You can also apply through the call centre on 086 102 0304, where consultants help you complete the application.
Sanlam personal loans and DirectAxis
DirectAxis and Sanlam Personal Loans are two different lenders. DirectAxis is a business unit of FirstRand Bank Limited (NCRCP20). Sanlam Personal Loans is Sanlam’s own product (registered credit provider NCRCP272), offering loans of R4,000 to R350,000 over 12 to 84 months. The current Sanlam personal loans page does not link to DirectAxis. If your loan is with Sanlam, use Sanlam’s numbers:
- Sanlam Personal Loans new applications: 0860 00 72 27 (Monday to Saturday 08:00 to 20:00, Sunday 08:00 to 14:00)
- Sanlam Personal Loans client support: 0860 99 77 71 (Monday to Saturday 08:00 to 20:00)
If your loan is with DirectAxis, call 086 102 0304 or customer care on 021 764 3404.
Complaints
If you have a dispute regarding your credit agreement, billing, or service delivery, use DirectAxis’s own complaints route:
- Internal Escalation: Contact the Direct Axis Complaints Department.
- Phone: 021 764 3152 (Monday to Friday, 07h00 to 16h00)
- Email:
complaints@directaxis.co.za - Always obtain and keep a reference number for your complaint.
Fraud or Escalation Routes
Financial scams impersonating registered South African credit providers are prevalent. Take immediate action if you suspect fraudulent activity on your account:
- Report Immediately: Contact Direct Axis Customer Service (021 764 3404) or email
customerservice@directaxis.co.za. - POPIA Violations: For privacy or unauthorized data processing concerns, contact the Information Regulator South Africa at
POPIAcomplaints@inforegulator.org.za. - Bank Fraud Notification: If unauthorized debit orders appear on your bank account, contact your bank’s fraud department immediately to dispute and reverse the transaction.
What to Prepare Before Contacting
Having the correct documentation ready will help customer support resolve your query faster:
- ID Number: Clear copy or details of your South African Identity Document / Smart Card.
- Account/Loan Reference Number: Found on your contract, monthly statement, or SMS notification.
- Proof of Payment / Statements: Bank statement (PDF format) or payment receipt if querying a debit order or requesting a settlement figure.
- Log of Correspondence: Dates, representative names, and written proof of any previous interactions regarding an ongoing query.
Frequently asked questions
What is the safest way to find Direct Axis Loans contact details?
The safest method is to visit the official website directly (www.directaxis.co.za) or call the primary customer line on 086 102 0304. Avoid relying solely on third-party forums or unverified directory sites.
What information should I prepare before calling support?
Have your South African ID number, loan reference number, recent bank statement, and any recent email correspondence ready so the support agent can authenticate your account safely.
Is Direct Axis Loans contact details available by phone, email or WhatsApp?
Direct Axis provides official phone numbers (086 102 0304 / 021 764 3404) and support emails (customerservice@directaxis.co.za). Self-service debit order approvals (DebiCheck) are conducted securely via your bank. Always verify channel availability on their official website.
Is DirectAxis part of Sanlam?
No. DirectAxis is a business unit of FirstRand Bank Limited. Sanlam Personal Loans is a separate Sanlam product: call 0860 00 72 27 for new applications or 0860 99 77 71 for client support.
What is the DirectAxis Sanlam loans contact number?
For a DirectAxis loan, call 086 102 0304 (8am to 8pm, Monday to Sunday). For a Sanlam personal loan, call Sanlam on 0860 99 77 71.
Where do I send documents for a DirectAxis loan?
Upload them in the online application at directaxis.co.za/loans/personal-loan, or apply by phone on 086 102 0304.
Does DirectAxis offer a loan payment break?
DirectAxis does not publish a payment break product. Call customer care on 021 764 3404 about repayment difficulty.
Sources
- DirectAxis Contact Us page, directaxis.co.za/contact-us, read 25 September 2026
- DirectAxis Customer Care page, directaxis.co.za/about/customer-care, read 25 September 2026
- DirectAxis Complaints page, directaxis.co.za/about/complaints, read 25 September 2026
- DirectAxis Find an answer (FAQ), directaxis.co.za/find-an-answer, read 25 September 2026
- DirectAxis Personal loan page, directaxis.co.za/loans/personal-loan, read 25 September 2026
- Sanlam Personal Loans page, sanlamonline.co.za/personal/credit-solutions/personal-loans, read 25 September 2026