Direct Axis Loans Contact Details

The DirectAxis loans contact number is 086 102 0304, the call centre for applications and general queries, open 8am to 8pm, Monday to Sunday. Existing customers can call customer care on 021 764 3404 or email customerservice@directaxis.co.za. DirectAxis is a business unit of FirstRand Bank Limited (registered credit provider NCRCP20), not part of Sanlam. Its head office is Direct Axis Campus, 108 De Waal Road, Diep River, 7800.

Direct Axis loan contact numbers

Issue or department	Contact route and detail
General applications and call centre	086 102 0304
Customer care and account queries	021 764 3404 / customerservice@directaxis.co.za
Settlement quotes and balances	021 764 3404 / CustomerCare@directaxis.co.za
Formal complaints (internal route)	021 764 3152 / complaints@directaxis.co.za
New loan applications and documents	directaxis.co.za/loans/personal-loan / 086 102 0304
Head office	Direct Axis Campus, 108 De Waal Road, Diep River, 7800

DirectAxis’s own Contact Us page prints the customer care number as 021 764 4304, but its Customer Care page and its FAQ both print 021 764 3404. Use 021 764 3404, which two DirectAxis pages agree on.

The call centre takes new applications as well as general queries, so the same line covers a first enquiry and a follow-up. Customer care is the route for an account that already exists: statements, balances, settlement quotes and updates to your details.

Direct axis personal loan applications

A new personal loan application can be made online at directaxis.co.za/loans/personal-loan or through the call centre on 086 102 0304, where consultants help you complete the application. The online application is where you save your progress and upload documents. DirectAxis asks for:

• a clear copy of your South African ID
• recent proof of residential address
• up to 3 months’ bank-generated PDF statements or payslips

The minimum income is R5,000 a month.

Customer care for existing DirectAxis loans

Customer care handles account assistance, statements, balances and settlement quotes on 021 764 3404, or by email at customerservice@directaxis.co.za or CustomerCare@directaxis.co.za.

DirectAxis does not publish a payment break or payment holiday product on its website. If you are struggling to repay your loan, call customer care on 021 764 3404 to discuss your account.

Direct Axis operates predominantly via online web applications, secure email and direct telephone call centres. DebiCheck approvals arrive through your own banking channels, and documents move through the application link or official email.

Where to send documents for a DirectAxis loan

Upload your documents in the secure online application at directaxis.co.za/loans/personal-loan, where you can save your progress and upload documents. Income verification documents such as payslips and bank statements go through that application link or to your assigned consultant by official email.

If you are approving a debit order agreement for a new loan, DebiCheck authorisations are handled directly through your own bank’s official banking app, USSD menu, ATM or internet banking facility, not via third-party messaging.

DirectAxis complaints

If you have a dispute about your credit agreement, billing or service delivery, use DirectAxis’s own complaints route: the Direct Axis Complaints Department on 021 764 3152 (Monday to Friday, 07h00 to 16h00) or complaints@directaxis.co.za. Always obtain and keep a reference number for your complaint.

Because scams impersonating registered South African credit providers are prevalent, take immediate action if you suspect fraudulent activity on your account, and keep a written log of who you spoke to and when.

Fraud and scam warnings for DirectAxis customers

• Report suspected fraud immediately: contact Direct Axis customer service on 021 764 3404 or email customerservice@directaxis.co.za.
• Unauthorised debit orders: if unauthorised debit orders appear on your bank account, contact your bank’s fraud department immediately to dispute and reverse the transaction.
• POPIA violations: for privacy or unauthorised data processing concerns, contact the Information Regulator South Africa at POPIAcomplaints@inforegulator.org.za.
• Upfront fee scam: Direct Axis will never ask you to pay upfront processing fees into a private personal bank account to secure a loan.
• Social media: never post your South African ID number, bank account details or loan reference numbers on public social media pages.

Verify you are dealing with Direct Axis

Before contacting or sharing personal information, confirm that you are communicating directly with Direct Axis through its official South African channels. Financial contact details, phone numbers and web forms can change or be impersonated by fraudulent entities. The official domain is www.directaxis.co.za; confirm any email address, call centre number or payment instruction against the live official website before submitting personal documents or confirming debit order authorisations.

For secure online service, the official contact page at directaxis.co.za/contact-us takes a secure query form. DirectAxis is also on Facebook as DirectAxisSA and on X as @DirectAxis.

Sanlam personal loans and DirectAxis

DirectAxis and Sanlam Personal Loans are two different lenders. DirectAxis is a business unit of FirstRand Bank Limited (NCRCP20). Sanlam Personal Loans is Sanlam’s own product (registered credit provider NCRCP272), offering loans of R4,000 to R350,000 over 12 to 84 months. The current Sanlam personal loans page does not link to DirectAxis. If your loan is with Sanlam, use Sanlam’s numbers:

• Sanlam Personal Loans new applications: 0860 00 72 27 (Monday to Saturday 08:00 to 20:00, Sunday 08:00 to 14:00)
• Sanlam Personal Loans client support: 0860 99 77 71 (Monday to Saturday 08:00 to 20:00)

If your loan is with DirectAxis, call 086 102 0304 or customer care on 021 764 3404.

What to prepare before calling DirectAxis

• ID number: a clear copy or the details of your South African Identity Document or Smart Card.
• Account or loan reference number: found on your contract, monthly statement or SMS notification.
• Proof of payment or statements: a bank statement in PDF format or a payment receipt if you are querying a debit order or requesting a settlement figure.
• Log of correspondence: dates, representative names and written proof of any previous interactions about an ongoing query.

Other lender and finance contact pages

If you are comparing providers, our financial services contact pages cover the sector, and we keep separate pages for Bayport contact details, Alexander Forbes contact details, Allan Gray contact details, the Afiswitch criminal background check service and Pharmacy Direct.

Frequently asked questions

What is the Direct axis loan contact number?

For new applications and general queries, 086 102 0304, open 8am to 8pm, Monday to Sunday. Existing customers use customer care on 021 764 3404.

Is DirectAxis part of Sanlam?

No. DirectAxis is a business unit of FirstRand Bank Limited. Sanlam Personal Loans is a separate Sanlam product: call 0860 00 72 27 for new applications or 0860 99 77 71 for client support.

What is the DirectAxis Sanlam loans contact number?

For a DirectAxis loan, call 086 102 0304 (8am to 8pm, Monday to Sunday). For a Sanlam personal loan, call Sanlam on 0860 99 77 71.

Where do I send documents for a DirectAxis loan?

Upload them in the online application at directaxis.co.za/loans/personal-loan, or apply by phone on 086 102 0304.

Does DirectAxis offer a loan payment break?

DirectAxis does not publish a payment break product. Call customer care on 021 764 3404 about repayment difficulty.

Sources

• DirectAxis Contact Us page, directaxis.co.za/contact-us, read 25 September 2026
• DirectAxis Customer Care page, directaxis.co.za/about/customer-care, read 25 September 2026
• DirectAxis Complaints page, directaxis.co.za/about/complaints, read 25 September 2026
• DirectAxis Find an answer (FAQ), directaxis.co.za/find-an-answer, read 25 September 2026
• DirectAxis Personal loan page, directaxis.co.za/loans/personal-loan, read 25 September 2026
• Sanlam Personal Loans page, sanlamonline.co.za/personal/credit-solutions/personal-loans, read 25 September 2026