Banking & Finance · Contact details
Discovery Bank Contact Details
The Discovery Bank contact number is 0800 07 96 97, and Discovery lists it as available 24/7, 365 days a year for all questions about your Discovery Bank accounts and cards. From outside South Africa, call +27 11 324 5000. To report fraud or a stolen card at any hour, use the fraud line on +27 11 324 4444. Complaints go to 0800 07 96 97 or complaints@discovery.bank. Discovery Bank’s branch code is 679000. Everything below was read from Discovery’s contact page and its Discovery Bank payments guide on 14 September 2026.
Discovery Bank contact details at a glance
| What you need | Contact | Hours |
|---|---|---|
| General queries about accounts and cards | 0800 07 96 97 | 24/7, 365 days a year |
| Calling from outside South Africa | +27 11 324 5000 | As listed with general queries |
| Fraud or stolen card | +27 11 324 4444 | 24/7 |
| Lost or stolen card | 0800 07 96 97 | Listed as Mon to Fri 08:00 to 17:00 |
| Complaints | 0800 07 96 97, complaints@discovery.bank | Acknowledged within 24 hours |
| Branch code | 679000 | For payments into your account |
| Postal address | PO Box 786722, Sandton, 2196 | Not applicable |
| Physical address | 1 Discovery Place, Sandton, 2196 | Head office, not a branch |
Discovery Bank operating hours
Discovery lists its Discovery Bank general queries line, 0800 07 96 97, as open 24/7, 365 days a year. Its contact page separately lists the lost or stolen card entry as Monday to Friday, 08:00 to 17:00, and the fraud line as 24/7. Because those hours differ, if a card is lost or stolen outside weekday office hours, call the 24/7 fraud and stolen card line on +27 11 324 4444 rather than waiting. You can also send a query through the “Send us a query” form in the Discovery Bank section of Discovery’s contact page.
Does Discovery Bank have branches or a branch name?
Discovery Bank is a digital bank, so you bank through the Discovery Bank app and online banking rather than at branches. Its 1 Discovery Place address in Sandton is a head office, not a banking hall. When a form asks for Discovery Bank’s branch name or branch code, use Discovery Bank and the branch code 679000.
Discovery Bank details for payments
To pay money into a Discovery Bank credit card, savings or transaction account from another bank, Discovery’s payments guide says to create a beneficiary with these details:
| Field | What to enter |
|---|---|
| Beneficiary name | Discovery Bank, plus a nickname for the account (for example, Discovery Black CC) |
| Branch code | 679000 |
| Account type | Current or Cheque for credit cards and transaction accounts; Savings for savings accounts |
| Account number | The 11-digit account number on the front of your card, or in your Accounts list in the Discovery Bank app |
Every Discovery Bank account has an 11-digit account number. For a Discovery Card, that number lets you make EFTs to and from the credit card, load debit orders to pay it, and make and receive real-time payments. Save the beneficiary so future payments are quicker.
Discovery Bank email address
The email address Discovery publishes for Discovery Bank is complaints@discovery.bank, for complaints about Discovery Bank products or services. For general account and card questions, Discovery’s contact page directs clients to the 0800 07 96 97 line and the “Send us a query” form rather than a general email address.
Discovery Bank complaints process
Discovery Bank explains what happens when you complain:
- call 0800 07 96 97 or email complaints@discovery.bank
- Discovery Bank acknowledges your complaint by email within 24 hours
- an independent team investigates it, and it is subject to a senior executive review
- you are kept updated and given the outcome in writing
If you are unhappy with the outcome after the internal review, Discovery lists these independent bodies:
| Body | For | Contact |
|---|---|---|
| National Financial Ombud Scheme | Banking and credit complaints (the final say) | 0860 800 900, info@nfosa.co.za |
| FAIS Ombudsman | Financial services and advice | 012 762 5000 or 012 470 9080 |
| National Credit Regulator | Credit-related matters | 011 554 2700 or 0860 627 627 |
| Consumer Goods and Services Ombud | Consumer goods and services complaints | 0860 000 272, info@cgso.org.za |
| Information Regulator | Personal information complaints | 0800 017 160, POPIAComplaints@inforegulator.org.za |
Discovery Bank versus other Discovery companies
Discovery Bank is separate from Discovery Health, Vitality, Insure and Life, and each has its own contact centre. A Discovery Bank agent cannot see your medical aid or insurance policy. For those numbers, see our Discovery contact details page.
Sources
- Discovery Contact Us page, Discovery Bank section (general queries, fraud, lost cards, complaints and ombuds), discovery.co.za, read 14 September 2026
- Discovery Bank, A quick guide to making payments into your Discovery Bank accounts, discovery.co.za, read 14 September 2026