Afrimart Contact Details

Afrimart is a South African online retail and sourcing marketplace. It sells to the public and also runs a seller portal, so an order may be fulfilled by Afrimart itself or by a third-party seller listing on the platform.

Official contact channels

• Hotline: 011 805 0386
• WhatsApp: 063 236 5585
• Email: sales@afrimart.co.za
• Order tracking is available through an account on the site
• Sellers use a separate seller portal rather than the customer channels

The WhatsApp line is a mobile number and the hotline is a Johannesburg landline. For anything involving an order number, put it in writing to the email address or on WhatsApp, so there is a record of what was said.

What this organisation provides

• Online retail across categories including consumer electronics and construction materials
• Sourcing and importing services
• A marketplace where independent sellers can list stock
• Order tracking and a mobile app
• Published returns, refunds, support and privacy policies

Check who the seller is before ordering. On a marketplace the contract can be with the platform or with a third-party merchant, and that determines who you pursue if the goods never arrive.

Address and operating information

• The business trades online rather than from a published retail address
• The hotline uses a Johannesburg 011 dialling code
• Delivery is advertised as operating continuously rather than to counter hours
• Payment and checkout happen on the site rather than on collection
• The platform has been trading under this brand since 2016

Because there is no published street address, treat this as a distance-selling purchase. Keep the order confirmation, the payment reference and the tracking number, since those are what any later dispute will turn on.

Support and escalation routes

• Orders, returns and refunds: 011 805 0386, WhatsApp 063 236 5585 or sales@afrimart.co.za
• Online purchases carry a cooling-off right under the Electronic Communications and Transactions Act: you may cancel within seven days of delivery and receive a refund
• Defective goods carry a separate six-month remedy under the Consumer Protection Act: repair, replacement or refund, and the choice is yours
• Unresolved retail complaints go to the Consumer Goods and Services Ombud on 0860 000 272
• Card fraud or an unauthorised payment should be reported to your bank immediately as well as to the retailer

The seven-day electronic cooling-off right is the one most online shoppers do not know they have. It applies to goods bought at a distance and does not require the item to be faulty, though you generally carry the cost of returning it.

Sources

• Afrimart website contact details and policies, afrimart.co.za, read 4 September 2026