EC Security Contact Details

EC Security is a Roodepoort-based security company operating across Gauteng, trading since 1997. It publishes one number pair and one mailbox, and routes most requests through structured forms on its own site rather than through the switchboard.

Official contact details

• Telephone: 011 431 0972, with 011 431 0971 as the second line
• Email: info@ecsecurity.co.za
• Base: Roodepoort, Gauteng

The number in the site header sits next to a Control Room label, which tells you what it actually is: a monitored line rather than an office reception. That is the number for an incident. Do not use it for an account query during a busy period.

Use the right form on their site

EC Security splits its requests into separate routes, and using the right one is faster than phoning:

• Client Support, for existing clients
• Signage Requests, for new or replacement signage
• General Request for Assistance, for anything not covered elsewhere
• Get a Quote, for new business

The signage route is worth knowing about. A missing or faded armed-response board is not cosmetic; visible signage is part of what deters an attempt in the first place, and replacing it is a request the company expects.

What they do

• Armed and tactical response, and guarding
• Offsite monitoring, described as AI-assisted surveillance
• Technical services, covering installation and maintenance of security systems
• Security risk assessment, emergency medical response, polygraph services, safe arrival and departure escorting, and VIP protection for individuals and events

Applying for work

The site carries separate application routes for guards, reaction officers, technical staff, and administration and management. Apply through those rather than at the gate.

One thing to check before you accept any security job in South Africa: you must be registered with the Private Security Industry Regulatory Authority, PSiRA, to work as a security officer, and the grade matters. A legitimate employer will tell you what grade the post requires and will not charge you for training or a uniform as a condition of employment. If somebody asks you to pay to be placed, that is not a job offer.

Before you sign a guarding or armed response contract

• Confirm the company PSiRA registration, and that of the officers who will be posted to you, on the PSiRA register
• Get the response-time commitment and the escalation path in writing, not verbally
• Check the notice period and what happens to your equipment and signage at the end of the contract
• Confirm what the emergency medical response benefit actually covers, because these are usually a dispatch service rather than medical cover

A complaint about the conduct of a security company or an officer goes to PSiRA, which regulates the industry and can act independently of the company own complaints process.