Ellies Contact Details

Ellies Electronics is a South African electrical and electronics supplier best known for surge protection, lighting and television mounting hardware. Its published contact route is a single Johannesburg number and two mailboxes, one of them specifically for customer support.

Official contact channels

• Telephone: 011 608 3633, published internationally as +27 11 608 3633
• General enquiries: info@ellies.co.za
• Customer support: customersupport@ellies.co.za
• An enquiry form is published on the contact page

Send warranty and product problems to the customer support mailbox rather than the general one. Both are role mailboxes on the company domain, but a warranty claim needs to land with the team that processes claims rather than with general enquiries.

What this organisation provides

• Surge protection, split by rating into high surge, medium surge and non-surge electrical products
• Lighting, including classic LEDs and LED floodlamps
• Television mounting hardware
• Published warranties covering 20K, 30K, 50K and 100K high surge products, plus a separate TV mount warranty

The K rating on a surge product is the detail that decides which warranty applies. A 20K and a 100K device carry different published warranties, so check the rating printed on the unit before claiming, because a claim under the wrong warranty terms will be assessed against the wrong standard.

Keep the purchase receipt and the packaging. Surge warranty claims generally turn on proof of purchase and on the product being correctly installed, and both are far easier to establish at the time than months later.

Address and operating information

• The company gives its location as Gauteng, South Africa and invites visitors, but publishes no street address on its contact page
• Monday to Friday: 08:00 to 17:00
• Closed on Saturday and Sunday

Because no street address is published, confirm the address and whether a walk-in is possible before travelling. The contact page invites a visit without saying where to go, which is worth a phone call first.

Support and escalation routes

• Raise a product or warranty problem with customersupport@ellies.co.za, quoting the model and the K rating
• If you bought from a retailer rather than from Ellies, the retailer carries the consumer obligations for a defective product under the Consumer Protection Act
• Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
• Electrical installation faults are a matter for a registered electrician and the installation certificate, not for the product supplier

Where you bought the item decides who owes you a remedy. A defective product bought at a retail chain is that retailers responsibility first, and going straight to the manufacturer often adds a step rather than removing one.

Sources

• Ellies Electronics contact page, ellies.co.za, read 3 September 2026