Empact Group is a South African facilities services group working across catering, hygiene, cleaning and pest control. It runs a head office in Sandton plus three regional offices, each with its own number, and a single mailbox for everything.
Official contact channels
- Head office, Johannesburg: 011 209 2400
- Gqeberha: 041 365 1117
- Cape Town: 021 974 6500
- Durban: 031 570 9600
- Email: [email protected]
- Enquiry form on empactgroup.co.za/contact
The enquiry form asks which solution you need before it routes the message, with food, hygiene, contract cleaning, pest management and integrated solutions as the choices. That is faster than the switchboard for a new enquiry. Note that the company directs job seekers to its careers page rather than the contact form, so a CV sent through the form will not reach recruitment.
What this organisation provides
The group supplies food services, hygiene services, contract cleaning, pest management and integrated facilities solutions to businesses across a range of sectors, and it operates a separate Namibian business as Empact Namibia. This is a business to business supplier rather than a service for households, so the person contracting is usually a site or facilities manager rather than an individual customer.
Address and operating information
- Head office: 22 Milkyway Avenue, Frankenwald, Sandton, 2090
- Gqeberha: 2 Shirley Street, Newton Park, Port Elizabeth, 6001
- Cape Town: 6 High Street, 2nd Floor, Durban Road, Bellville, 7530
- Durban: 2 The Crescent, Westway Office Park, Westville, Durban, 4034
Support and escalation routes
For a service problem on a contract, raise it with the account manager for that site first and then with the relevant regional office rather than head office, since the contract is usually managed regionally.
Beyond the company, which regulator applies depends on the service, and they are quite different. Food safety at a catering site falls to the environmental health department of the local municipality, which is the body that inspects premises and investigates a food complaint. Pest control is separate again: operators applying pest control remedies must be registered under the Fertilizers, Farm Feeds, Agricultural Remedies and Stock Remedies Act, administered nationally, so a concern about how a treatment was applied belongs there rather than with a consumer body. An employment matter involving cleaning or catering staff placed on a site goes to the CCMA.
Sources
- Empact Group contact page: empactgroup.co.za/contact
- Empact Group website: empactgroup.co.za
- CCMA: ccma.org.za