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Emerald Life Claims Contact Details
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For help with an Emerald Life funeral claim, phone Emerald-Life-On-Call on 0860 555 991, or call the head office on 0861 666 333. Emerald Life (Pty) Ltd is a licensed life micro-insurer based in Bellville that sells funeral cover through a network of tied advisors and branches.
Emerald Life does not publish a separate claims department number or claims mailbox. Claim help is routed through the On-Call service, the head office and the branches. For all of Emerald Life’s other numbers, see the main Emerald Life contact details page.
Emerald Life claims contact details at a glance
| Route | Details |
|---|---|
| Emerald-Life-On-Call (funeral support, claim assistance, repatriation) | 0860 555 991 |
| Head office / general enquiries | 0861 666 333 |
| General email | info@emeraldlife.co.za |
| Complaints email | complaints@emeraldlife.co.za |
| Contact form (existing policy / new policy) | emeraldlife.co.za/contact/ |
| Newcastle branch (example branch shown on contact page) | 034 312 2702 |
| Head office address | 86 Edward Street, 3rd Floor, Sterling Place, Bellville, 7530 |
Official Emerald Life claims route
The main claim route is Emerald-Life-On-Call on 0860 555 991. The service is operated by FMS on Emerald Life’s behalf and covers assistance with making a claim, repatriation of the deceased and identifying credible undertakers.
You can also contact the head office on 0861 666 333 or info@emeraldlife.co.za, use the contact form (choose “Existing Policy”), or visit a branch. Emerald Life says it has 26 branches nationally, including the head office; the contact page shows the Newcastle branch at 60 York Street, Newcastle Central, 2940, on 034 312 2702.
What you need before contacting Emerald Life
Have the policy details and the death certificate ready. The On-Call service can advise on obtaining a death certificate and managing the documentation.
Check the waiting periods, because no claim is paid during them. They start from the Acceptance Date:
- Natural causes: 6 months
- Suicide: 12 months
- Accident: no waiting period
Also check that the policy is paid up. A 31-day grace period applies to a missed premium; if it is still unpaid after that, the policy lapses. Where the Funeral Benefit Amount is R15 000 or less, Double Accidental Death Cover pays double the benefit for an accidental death.
Step-by-step claim process
- Phone Emerald-Life-On-Call on 0860 555 991 for help with making the claim and with funeral arrangements or repatriation.
- Alternatively, contact the head office on 0861 666 333 or info@emeraldlife.co.za, or visit a branch.
- Obtain the death certificate; the On-Call service advises on this and on the other documents.
- If the claim is disputed, lodge a written complaint (see below).
Escalation route
If you disagree with a claim decision, lodge a complaint with Emerald Life. Complaints must be in writing and signed, with a copy of your ID and proof of banking details. Send them to complaints@emeraldlife.co.za, phone them in on 0861 666 333 or hand them in at a branch. Emerald Life aims to respond within 15 working days.
Emerald Life (Pty) Ltd holds micro-insurer licence number MI001 and is FSP number 44962. It also took over Lion Life Limited’s funeral book through a Section 50 transfer. For other companies, browse the business hub or the business directory E listings.
Frequently asked questions
What is the Emerald Life claims contact number?
Emerald Life has no separate claims line. Call Emerald-Life-On-Call on 0860 555 991 for claim assistance, or the head office on 0861 666 333.
Is there an Emerald Life claims email?
No dedicated claims mailbox is published. Use info@emeraldlife.co.za for general enquiries, or complaints@emeraldlife.co.za if a claim is disputed.
How long is the Emerald Life waiting period?
Six months for natural causes, 12 months for suicide and none for accidents, counted from the Acceptance Date.
How long does Emerald Life take to answer a complaint?
Emerald Life gives a turnaround of 15 working days for written, signed complaints.
Sources
- Emerald Life, Contact: emeraldlife.co.za/contact/, read 2026-09-26
- Emerald Life, Products: emeraldlife.co.za/productlist/, read 2026-09-26
- Emerald Life, FAQs: emeraldlife.co.za/faqlist/, read 2026-09-26
- Emerald Life, Complaints contact details: emeraldlife.co.za/complaints-contact-details/, read 2026-09-26
- Emerald Life, Lion Life transfer: emeraldlife.co.za/ll_transfer/, read 2026-09-26