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Emerald Life Claims Contact Details
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For an Emerald Life funeral claim, contact Emerald-Life-On-Call on 0860 555 991; you can also call the head office on 0861 666 333. Emerald Life does not publish a separate claims department number or claims mailbox, so claim help is routed through On-Call, the head office and its branches.
Emerald Life (Pty) Ltd is a licensed life micro-insurer based in Bellville that sells funeral cover through a network of tied advisors and branches. For the company’s other contact routes, see the main Emerald Life contact details page.
Emerald Life contact details for claims
| Route | Details |
|---|---|
| Emerald-Life-On-Call (funeral support, claim assistance, repatriation) | 0860 555 991 |
| Head office / general enquiries | 0861 666 333 |
| General email | info@emeraldlife.co.za |
| Complaints email | complaints@emeraldlife.co.za |
| Contact form (existing policy / new policy) | emeraldlife.co.za/contact/ |
| Newcastle branch (example branch shown on contact page) | 034 312 2702 |
| Head office address | 86 Edward Street, 3rd Floor, Sterling Place, Bellville, 7530 |
Emerald Life claims contact number and On-Call service
The main route for claim assistance is Emerald-Life-On-Call on 0860 555 991. The service is operated by FMS on Emerald Life’s behalf and covers assistance with making a claim, repatriation of the deceased and identifying credible undertakers.
If you need another contact route, the head office number is 0861 666 333 and the general email address is info@emeraldlife.co.za. You can also use the contact form and choose “Existing Policy”, or visit an Emerald Life branch.
Emerald Life branches and offices
Emerald Life says it has 26 branches nationally, including the head office. The head office address is 86 Edward Street, 3rd Floor, Sterling Place, Bellville, 7530.
The contact page also shows the Newcastle branch at 60 York Street, Newcastle Central, 2940. Its telephone number is 034 312 2702. The page does not provide a Durban office telephone number, so no separate Durban number is included here.
What to have ready for an Emerald Life claim
Have the policy details and the death certificate ready when seeking claim assistance. Emerald-Life-On-Call can advise on obtaining a death certificate and on managing the documentation required for the claim.
Before proceeding, check the applicable waiting period because no claim is paid during a waiting period. Emerald Life states that these periods start from the Acceptance Date:
- Natural causes: 6 months
- Suicide: 12 months
- Accident: no waiting period
Also check that the policy is paid up. A 31-day grace period applies to a missed premium. If the premium is still unpaid after that period, the policy lapses.
Where the Funeral Benefit Amount is R15 000 or less, Double Accidental Death Cover pays double the benefit for an accidental death.
How to make an Emerald Life funeral claim
- Phone Emerald-Life-On-Call on 0860 555 991 for help with making the claim and with funeral arrangements or repatriation.
- Alternatively, contact the head office on 0861 666 333, email info@emeraldlife.co.za or visit a branch.
- Obtain the death certificate. The On-Call service can advise on this and on the other documents needed.
- If the claim is disputed, lodge a written complaint with Emerald Life.
Emerald Life complaints about a claim
If you disagree with a claim decision, lodge a complaint with Emerald Life. Complaints must be in writing and signed, with a copy of your ID and proof of banking details.
Send the complaint to complaints@emeraldlife.co.za, phone 0861 666 333 or hand it in at a branch. Emerald Life aims to respond within 15 working days.
Emerald Life (Pty) Ltd holds micro-insurer licence number MI001 and is FSP number 44962. It also took over Lion Life Limited’s funeral book through a Section 50 transfer. For contact information for other organisations, browse the business hub or the business directory E listings.
Frequently asked questions
What is the Emerald Life claims contact number?
Emerald Life does not publish a separate claims department number. For claim assistance, call Emerald-Life-On-Call on 0860 555 991, or contact the head office on 0861 666 333.
What are the Emerald Life contact details?
For claims, use Emerald-Life-On-Call on 0860 555 991. The head office number is 0861 666 333, the general email is info@emeraldlife.co.za, and the complaints email is complaints@emeraldlife.co.za.
Does Emerald Life have branches?
Yes. Emerald Life says it has 26 branches nationally, including the head office. One branch shown on its contact page is at 60 York Street, Newcastle Central, 2940, with telephone number 034 312 2702.
Is there an Emerald Life claims email?
No dedicated claims mailbox is published. Use info@emeraldlife.co.za for general enquiries, or complaints@emeraldlife.co.za if a claim is disputed.
How long is the Emerald Life waiting period?
The waiting period is 6 months for natural causes and 12 months for suicide, while accidents have no waiting period. These periods are counted from the Acceptance Date.
How long does Emerald Life take to answer a complaint?
Emerald Life gives a turnaround of 15 working days for written, signed complaints.
Sources
- Emerald Life, Contact: emeraldlife.co.za/contact/, read 2026-09-26
- Emerald Life, Products: emeraldlife.co.za/productlist/, read 2026-09-26
- Emerald Life, FAQs: emeraldlife.co.za/faqlist/, read 2026-09-26
- Emerald Life, Complaints contact details: emeraldlife.co.za/complaints-contact-details/, read 2026-09-26
- Emerald Life, Lion Life transfer: emeraldlife.co.za/ll_transfer/, read 2026-09-26