Business · Contact details
Fines SA Contact Details
The Fines SA contact number is 0861 999 333, its WhatsApp line is 060 018 7083 and its email address is info@finessa.co.za. The office is at The Foundry, 74 Prestwich Street, Green Point, Cape Town. We read these details on finessa.co.za on 23 September 2026.
Official contact details
| National call centre | 0861 999 333 |
| 060 018 7083 | |
| info@finessa.co.za | |
| Address | Ground Floor, The Foundry, 74 Prestwich Street, Green Point, Cape Town |
| Monday to Thursday | 08:00 to 17:00 |
| Friday | 08:00 to 16:00 |
| Weekends and public holidays | Closed |
| Website | finessa.co.za |
Friday closes an hour earlier than the rest of the week. That matters if you are working to a deadline that falls over a weekend, because nothing is staffed again until Monday.
The site prints the email address as info@finesSA.co.za, with two capitals in the middle. Email addresses are not case-sensitive, so info@finessa.co.za reaches the same mailbox.
What Fines SA is
Fines SA is a private company, not a traffic authority, not a municipality and not a government service. It is an intermediary that finds, consolidates and takes payment for fines that somebody else issued.
It traces its business to 1994 and says its founders came out of the vehicle administration industry, doing number plate transfers, personalised plates and vehicle registrations as well as fines.
It describes itself as used by over two million motorists and 50 000 fleets, and says it covers 257 municipalities across all nine provinces, from 14 in Gauteng to 54 in KwaZulu-Natal. The municipalities it covers are listed province by province on its Areas Covered page.
The company also runs affiliate sites for number plates, AARTO information and demerit points, which is worth knowing if you land on one of those and are trying to work out who you are dealing with.
Coverage by province
| KwaZulu-Natal | 54 municipalities |
| Eastern Cape | 41 municipalities |
| Northern Cape | 31 municipalities |
| Western Cape | 30 municipalities |
| Free State | 24 municipalities |
| Limpopo | 21 municipalities |
| Mpumalanga | 20 municipalities |
| North West | 16 municipalities |
| Gauteng | 14 municipalities |
Gauteng has the fewest entries on the list because it has the fewest municipalities, not because coverage there is thinner. The province is made up of a handful of large metros rather than many small councils.
Fines SA names each municipality it covers, with the town the authority sits in, so you can check whether the council that issued your notice is on the list before you sign up for anything.
What the call centre can and cannot do
Use 0861 999 333, the WhatsApp line or the mailbox for anything about the service itself: a payment that has not reflected, an account, a subscription, or a fleet arrangement.
An intermediary cannot cancel a fine, cannot contest one on its merits, and cannot change what an authority has recorded against your name or your vehicle. Those go to the authority named on the notice.
Every infringement notice names its issuer, whether a municipality, a metro police department or a provincial traffic authority. You can deal with that authority directly, and doing so avoids any intermediary service fee.
Before you pay anything
A traffic fine is a legal document with dates on it, and those dates run from the notice rather than from when a third-party service processes your payment. Leaving a fine with any intermediary close to a deadline leaves the risk with you.
Under AARTO, an infringement attaches demerit points to your licence in addition to the money. What a notice does to your licence is a separate question from what it costs, and paying quickly does not by itself deal with the first. Fines SA publishes its own explainer material on AARTO and demerit points.
If you intend to dispute a fine rather than pay it, do not route it through a payment service at all. AARTO has a formal representation process with deadlines of its own, run by the issuing authority.
Visiting the office
The Green Point address is a head office rather than a walk-in fines counter. Nothing on the site suggests fines are settled in person there, so treat it as a postal and registered address.
For anything urgent, WhatsApp on 060 018 7083 is usually quicker than the call centre and leaves you with a written record of what was said.
Have your ID number, your vehicle registration and the notice number if you have one. The contact form on the site asks for your ID number, which is what the service searches on.
Sources
- Fines SA contact page, finessa.co.za/contact-us, the call centre number, WhatsApp line, email address, Green Point address and business hours (read 23 September 2026)
- Fines SA About Us and Areas Covered pages, finessa.co.za, the company history, the municipality counts by province and the scale figures (read 23 September 2026)