Fines SA is a private company that lets motorists check, manage and pay traffic fines online. It is not a traffic authority, not a municipality and not a government service, and that is the first thing to be clear about. A fine is issued by an authority; Fines SA is an intermediary that helps you find and settle it.
Official contact channels
- National call centre: 0861 999 333
- WhatsApp: 060 018 7083
- Email: [email protected]
- Address: Ground Floor, The Foundry, 74 Prestwich Street, Green Point, Cape Town
Business hours are Monday to Thursday from 08:00 to 17:00, and Friday from 08:00 to 16:00, with the office closed at weekends and on public holidays. The Friday close is an hour earlier than the rest of the week, which matters if you are working against a deadline that falls over a weekend.
What this organisation provides
The service checks for outstanding fines against a vehicle or a licence, consolidates what it finds, and takes payment online or through an app. The company describes its coverage as nationwide and says it is used by two million motorists. It also runs a fleet offering for businesses operating vehicles, where the administrative burden of tracing fines across a fleet and attributing them to drivers is the actual problem being solved.
Alongside the payment service it publishes explainer material on AARTO and on demerit points, which is the part worth reading before you simply pay. The AARTO framework attaches demerit points to a licence in addition to any monetary penalty, and points accumulate towards suspension. What an infringement notice does to your licence is a separate question from what it costs, and paying quickly does not by itself address the first.
Address and operating information
The office is on the ground floor of The Foundry at 74 Prestwich Street in Green Point, Cape Town. It is a head office rather than a walk-in fines counter, and there is no indication that fines are settled in person there.
One point about timing applies whichever route you use. A traffic fine is a legal document with dates on it, and those dates run from the notice rather than from when an intermediary processes your payment. Leaving a fine with any third-party service close to a deadline leaves the risk with you, not with them.
Support and escalation routes
Use the call centre, WhatsApp or the mailbox for anything about the service itself: a payment that has not reflected, an account, a subscription or a fleet arrangement.
There is a clear limit to what an intermediary can do, and it is worth knowing before you call expecting more. Fines SA cannot cancel a fine, cannot contest one on its merits, and cannot change what an authority has recorded against your name or your vehicle. Representations, appeals and disputes go to the issuing authority named on the notice, and under AARTO there is a formal representation process with deadlines of its own.
You can also always deal with the issuing authority directly. Every notice names who issued it, whether a municipality, a metro police department or a provincial traffic authority, and paying that authority directly avoids any intermediary service fee. A service like this buys convenience and consolidation across multiple fines; it does not buy a better outcome on any individual one.
Complaints follow the same split. A complaint about the service, a fee or a payment that went astray is a consumer matter, and the National Consumer Commission at [email protected] is the external route once the company has given a final answer. A dispute about whether the fine itself is valid is not a consumer complaint at all and belongs with the issuing authority.
Sources
- finessa.co.za contact page, for the national call centre, the WhatsApp number, the mailbox, the Green Point address and the business hours
- finessa.co.za about and resources sections, for the service description, the fleet offering and the published AARTO and demerit points material
All contact details on this page were read from the company own website and verified on 2 September 2026.