Immigration South Africa Contact Details

The immigration contact number in South Africa is 0800 60 11 90, the Department of Home Affairs contact centre. The same number is listed for port control. We read these details on dha.gov.za on 24 September 2026.

Department of Home Affairs contact details

Contact centre	0800 60 11 90
Port control	0800 60 11 90
Head office	Pretoria, Gauteng
Website problems only	webmaster@dha.gov.za
Website	dha.gov.za

One toll-free number covers the department nationally. It is the number to use for a visa or permit enquiry, an application status, or a question about entering or leaving the country.

The webmaster address is for problems with the website itself. It is not an immigration enquiry channel and a permit question sent there will not be answered.

Why there is no direct immigration line

Home Affairs does publish an Immigration Services contact category, covering temporary residence permits, ports of entry, undesirable persons and prohibitions, and asylum seeker management.

Every entry in it is a named official with a personal cellphone number and an individual mailbox. We do not republish those. Officials move, the numbers follow the person, and a personal mobile is not a public service line.

The one entry in that category without a name attached is port control, and the number given for it is 0800 60 11 90, the same contact centre number.

A practical note on the department’s site: the Immigration Services contacts page returns a forbidden error if you request it directly, but loads normally when you navigate to it from the Contacts page.

Refugee reception offices

Tshwane	012 395 4174, Pretoria, Gauteng
Cape Town	021 421 9173 or 021 421 9200, Western Cape
Durban	031 301 0255 or 031 362 1206, KwaZulu-Natal
Gqeberha (Port Elizabeth)	041 404 5510, 041 404 5524 or 041 404 5514, Eastern Cape
Musina	015 533 4206, 015 533 4245 or 015 533 4234, Limpopo

These five offices handle asylum applications and refugee status. They are the route for anything about an asylum seeker permit rather than the general contact centre.

Home Affairs lists a centre manager by name and a cellphone number for each office. We give the office landlines instead, for the same reason as above.

Deportation and detention

Directorate: Deportations, Pretoria	012 406 4989, 012 406 7055, 012 406 4941, 012 406 4940 or 012 406 4985
Lindela Holding Facility, Krugersdorp West	011 662 0500 or 011 662 0510

Lindela is the facility where people are held pending deportation. If you are trying to locate someone who has been detained, that is the number, and the deportations directorate is the national office above it.

The directorate publishes five numbers on one line rather than a switchboard, so work down the list if the first does not answer.

Where else Home Affairs publishes contacts

The Contacts page on dha.gov.za is a directory rather than a single list, and the categories are worth knowing because the number you need may not be a national one.

• Provincial managers, one for each of the nine provinces.
• Offices by province, which is the largest set by far, running from 17 in the Free State to 65 in the Eastern Cape.
• Bank branches that issue Smart ID cards and passports, listed by province.
• Ports of entry, refugee centres, deportations, Lindela, and counter corruption and security.

For a civic matter rather than an immigration one, births, marriages and deaths, amendments, travel documents, citizenship and Smart ID cards each have their own entry under Civic Services.

Before you call

Have your reference number, your passport or ID number, and the date and place you applied. Immigration applications are tracked on the reference, and the contact centre cannot look one up without it.

Know which office holds the file. An application lodged at a visa facilitation centre, at a South African mission abroad or at a Home Affairs office are three different routes, and the answer usually comes from wherever it was lodged.

Be careful with anyone who offers to speed up a permit for a fee. Home Affairs publishes its fees on its own site, and an immigration agent who promises an outcome rather than a service is the standard shape of an immigration scam.

Sources

• Department of Home Affairs Contacts directory, dha.gov.za/index.php/contact-us, the head office and contact centre number, the category structure and the counts per category (read 24 September 2026)
• Immigration Services, Deportations and Lindela Holding Facilities categories on the same directory, for the port control, deportations and Lindela numbers (read 24 September 2026)
• Department of Home Affairs Refugee Centres page, dha.gov.za, the five refugee reception offices with their telephone numbers and locations (read 24 September 2026)