Incledon runs two branches on separate numbers and one shared mailbox. Before calling, check the brand list below: Incledon is a wholesaler and importer, so if the product you need is not one it carries, the branch cannot help you and a supplier search is the faster route.
Official contact channels
- Cape Town: 021 933 5388
- Johannesburg: 011 568 6383
- Email, both branches: [email protected]
- Website and catalogues: incledon.co.za
What this organisation provides
Incledon describes itself as a wholesaler and importer supplying the civil, engineering and plumbing industries in South Africa. The brands listed on its site are AVK, Cobra, EVO, Grohe, Geberit, MacNeils, Plastics and Vaal, and it publishes downloadable catalogues by category. Because it is a wholesaler rather than a retailer, pricing and stock questions are usually trade questions, so have an account or company details ready.
Address and operating information
The Cape Town branch is at OA, Beacon Way, Beaconvale, Parow. The Johannesburg branch is at Unit 6F, Growthpoint Business Park, 162 Tonetti Street, Halfway House, Midrand. No trading hours are published on the contact page, and the two branches serve different regions, so send a stock query to the branch nearest the delivery address rather than to whichever number you find first.
Support and escalation routes
Quote the catalogue or product code when you contact either branch, since a wholesaler works from codes rather than descriptions and it avoids the wrong item being quoted. If a product is defective, the supplier you bought from is your first route, and where you bought directly from Incledon that is the branch that invoiced you. An unresolved dispute about goods sold falls under the Consumer Protection Act and can be taken to the National Consumer Commission, though note that business to business transactions above the Act thresholds may fall outside its protection, in which case the contract terms govern.
Sources
- Incledon contact page with both branch addresses, numbers and the shared mailbox: incledon.co.za/contact/
- Incledon brand and catalogue listings: incledon.co.za