Searches for life capital legacy lead to Capital Legacy, a wills and estates provider whose insurance sits alongside that work. It publishes a separate mailbox for life enquiries, which is the one to use rather than a general address.
Official contact channels
- Telephone: 087 352 2925
- Life enquiries email: [email protected]
- Office finder on the contact page at capitallegacy.co.za/contact-us
- Complaints procedure and PAIA manual published in the website footer
Note that some directories still circulate an older 087 352 2800 number. The number published on the company own contact page is 087 352 2925, so use that one.
What this organisation provides
Capital Legacy drafts wills and administers deceased estates, and it was the first provider to attach an insurance policy to a will so that the fees and costs arising on death are covered. The trading entity is Capital Legacy Solutions (Pty) Ltd, an authorised financial services provider, and its Legacy Protection Plan is underwritten by Guardrisk Life. That structure matters when something goes wrong: you deal with Capital Legacy, but the risk sits with the underwriter, so a declined claim ultimately involves the insurer as well as the adviser you spoke to.
Address and operating information
The Johannesburg office is at 1st Floor, Roland Garros, The Campus, 57 Sloane Street, Bryanston, Sandton, 2191. The Pretoria office is at Ground Floor, Block C, Glenfield Office Park, 361 Oberon Avenue, Faerie Glen, Pretoria, 0081. The contact page carries an office finder covering Gauteng, the Western Cape, KwaZulu-Natal, the Eastern Cape, the Free State, Limpopo, Mpumalanga and the North West, so there is likely to be an office in your province even though the head office numbers are national.
Support and escalation routes
Use the published complaints procedure first and keep the reference. After that the route depends on what the complaint is about, and this is where people go to the wrong body. A complaint about the advice you were given when a policy was sold goes to the FAIS Ombud on 012 762 5000. A dispute about a long term insurance claim being declined or underpaid goes to the National Financial Ombud Scheme South Africa on 0860 800 900. Market conduct across the sector is regulated by the FSCA. A complaint about how a deceased estate is being wound up is different again and does not belong to any ombud: the Master of the High Court supervises executors, and that is where delays or an executor conduct complaint must be taken.
Sources
- Capital Legacy contact page: capitallegacy.co.za/contact-us
- Capital Legacy website: capitallegacy.co.za
- FAIS Ombud: faisombud.co.za
- National Financial Ombud Scheme South Africa: nfosa.co.za