Business · Contact details
Merck South Africa Contact Details
Merck in South Africa trades as Merck (Pty) Ltd and is part of Merck KGaA of Germany, which is a different company from the Merck known as MSD in North America. The switchboard is 011 372 5000 (published in a run-together format as +271137 25000), and two safety mailboxes matter more than any phone line: adverse drug reactions to drug.safety.southeastafrica@merckgroup.com and product quality complaints to msqa@merckgroup.com. The South African website is merck.co.za.
Merck South Africa contact details at a glance
| Route | Contact |
|---|---|
| Telephone | 011 372 5000 (published in a run-together format as +271137 25000) |
| Adverse drug reaction reporting | drug.safety.southeastafrica@merckgroup.com |
| Product quality complaints | msqa@merckgroup.com |
| South African website | merck.co.za |
| Office address | 1 Friesland Drive, Longmeadow Business Estate, Modderfontein, 1645 |
Reporting a side effect or a defective Merck product
If you have experienced a side effect from a Merck medicine, report it to the drug safety mailbox, which covers South East Africa. A defective or suspect product goes to the product quality mailbox. Both are role mailboxes, so they survive staff changes.
Reporting an adverse reaction to the company does not replace the national system: the South African Health Products Regulatory Authority receives adverse event and product quality reports for medicines and devices, and a serious safety concern should go to it as well.
What Merck does in South Africa, and which enquiries go where
Merck operates in healthcare, life science and electronics. Its South African contact page routes corporate biopharma and life science enquiries through separate email forms, and it maintains a data privacy portal for requests about personal information, which requires a completed form to be attached to the request.
The company states explicitly that its contact page is not a job portal and that job applications submitted there will not be processed.
The Merck South Africa page also lists individual staff mailboxes for specific corporate functions, which change with the postholder, so the role mailboxes above are the durable routes.
The Merck South Africa office and website
The South African office is at 1 Friesland Drive, Longmeadow Business Estate, Modderfontein, 1645.
Merckgroup.com has no South African country site: the za-en path returns a not found error, and the South African information sits on the global site under its worldwide section, with a separate local site at merck.co.za.
Frequently asked questions
What is the Merck South Africa contact number?
011 372 5000. Merck’s own page prints it in a run-together format as +271137 25000; both forms dial the same switchboard.
What is the Merck South Africa email address?
There are two published role mailboxes: drug.safety.southeastafrica@merckgroup.com for adverse drug reactions and msqa@merckgroup.com for product quality complaints. Corporate biopharma and life science enquiries go through the email forms on Merck’s contact page.
Where is the Merck South Africa office?
1 Friesland Drive, Longmeadow Business Estate, Modderfontein, 1645.
Is Merck South Africa the same company as MSD?
No. Merck (Pty) Ltd is part of Merck KGaA of Germany, which is a different company from the Merck known as MSD in North America.
Can I apply for a job through Merck’s contact page?
No. The company states explicitly that its contact page is not a job portal and that job applications submitted there will not be processed.
Sources
- Merck in South Africa page with address, number and safety mailboxes: merckgroup.com/en/worldwide/merck-in-south-africa.html
- Merck global locations directory: merckgroup.com/en/locations.html