Motorvia Contact Details

Motorvia moves vehicles rather than furniture. It transports cars, bakkies and SUVs between cities and serves the motor plants and distribution centres, and it works from four depots. Each depot has its own number and its own sales mailbox, so going to the depot nearest the collection point is faster than a central line.

Depots and their numbers

• Kempton Park, Johannesburg: 011 281 4300, jhbsales@motorvia.co.za, Pretoria Road (M57), Witfontein, Kempton Park, 1619
• Cato Ridge, Durban: 083 455 4612, dbnsales@motorvia.co.za, Eddie Hagen Drive, Harrison, Cato Ridge. This depot is listed with a mobile number rather than a landline
• Kariega and Gqeberha: 041 991 0262, uit-pesales@motorvia.co.za, corner Algoa and Noble Street, Alexander Park, Kariega, 6229
• Cape Town: 021 904 1401, cptsales@motorvia.co.za, Van Riebeeck Road, Kleinvlei, 7100
• All four mailboxes are sales desks rather than named individuals, so they survive staff changes

Postal addresses

• Johannesburg: PO Box 6269, Birchleigh, 0621
• Durban: PO Box 26367, Isipingo Beach, 4115
• Gqeberha: PO Box 257, Uitenhage, 6230
• Cape Town: PO Box 9, Kuilsrivier, 7580

What the company does

• Vehicle transport, from a single car to bulk automotive distribution, and vehicle storage
• It services South Africa major automotive plants and logistics centres, so its network runs between the manufacturing hubs rather than to every town
• Quotes are requested through the form on the site or through the depot sales mailbox
• Cato Ridge and Kariega sit next to the KwaZulu-Natal and Eastern Cape plant clusters, which is why the depots are where they are rather than in the city centres

Before you book a vehicle transport

• Get the quote in writing, and check whether it is depot to depot or door to door. Those are different prices and the difference is often the argument afterwards
• Ask what the goods in transit cover is and what the excess would be. Confirm whether your own insurer covers the vehicle while it is on a truck
• Do a written condition report with photographs at handover and again at collection, dated. Without one, a transit damage claim is very hard to prove
• Empty the vehicle. Personal items in a transported car are usually excluded from cover entirely

If something goes wrong

• Raise a damage or delay claim with the depot that took the booking, in writing, quoting the job or quote number
• For a dispute the company does not resolve, the National Consumer Commission is on 012 065 1940
• If the vehicle is insured and the transporter disputes liability, log the claim with your own insurer in parallel rather than waiting for the outcome

Sources

• Motorvia official contact page, for every depot telephone number, sales mailbox, physical address and postal address
• Motorvia official home page, for the description of the transport and storage services and the automotive plant and logistics work
• National Consumer Commission published contact details