Business · Contact details
Net Nine Nine Contact Details
The Net Nine Nine customer service number is 087 245 0099 for sales, billing and support, and the toll-free support line is 080 006 0020. The same 087 245 0099 number is Net Nine Nine’s WhatsApp chat line. All of these are published on the official Get in Touch page at netninenine.co.za.
Get the fault reference number and ask which layer the fault sits on. That single question tells you who has to fix it and roughly how long it takes.
Net Nine Nine (also written Net99 or NetNine) is a fibre internet service provider rolling out fibre and WiFi to homes in South Africa. The details below were taken from the official Net Nine Nine website, netninenine.co.za, rather than from any third-party directory. For contact pages for other technology companies, see technology contact pages.
ContactDetails.co.za is an independent directory. We are not Net Nine Nine and cannot act on your behalf. Everything here is a routing aid so you reach the right official channel quickly.
Net Nine Nine contact numbers
| What you need | Official channel |
|---|---|
| Customer service (sales, billing, support) | 087 245 0099 |
| Toll-free support line | 080 006 0020 |
| WhatsApp chat line | 087 245 0099 (wa.me/27872450099) |
| Support email | support@netninenine.co.za |
| Billing email | accounts@netninenine.co.za |
| Cancellations email | cancellations@netninenine.co.za |
| Log a support ticket | netninenine.co.za/submit-a-ticket/ |
| Network status | status.netninenine.co.za |
| Help desk hours | Monday to Sunday, 8am to 9pm |
Net99 internet phone number and WiFi customer service
For a WiFi or fibre fault, a billing question or a new connection, call Net Nine Nine customer service on 087 245 0099 or the toll-free support line on 080 006 0020. For urgent technical help you can also log a support ticket at netninenine.co.za/submit-a-ticket/. Before you report an outage, check the network status page at status.netninenine.co.za.
Net Nine Nine WhatsApp number
The Net Nine Nine WhatsApp chat line is 087 245 0099 (wa.me/27872450099). It is one national number, so it serves customers in Gauteng and every other province.
Net Nine Nine working hours
The site footer says the help desk is available Monday to Sunday, 8am to 9pm. The support page words it as 8am to 9pm Monday to Saturday, so if you need help on a Sunday, WhatsApp or a support ticket is the safer route. Stores keep their own hours: generally Monday to Friday 09:00 to 17:00, Saturday 09:00 to 15:00 and Sunday 09:00 to 14:00, with some exceptions (Kagiso and Botleng open Monday to Friday 08:00 to 17:00 and Sunday 09:00 to 13:00, and Phuthaditjhaba is closed on Sundays).
Net Nine Nine head office in Sandton
Net Nine Nine does not publish a head-office street address on its contact page. A Sandton address appears only inside a third-party reviews widget on its homepage, so we do not repeat it. Use 087 245 0099 or support@netninenine.co.za instead of visiting an office.
Net Nine Nine fibre and WiFi packages
Net Nine Nine sells uncapped home fibre with no contract, free (Mahala) installation, unlimited data and no throttling. It says it charges no installation fee and no cancellation fee. The packages listed on netninenine.co.za/packages/ are:
| Package | Speed (down / up) | Devices | Price |
|---|---|---|---|
| BOY CHOKO | 20 Mbps / 10 Mbps | Up to 5 | R379 pm |
| MAMA 5 TIGA | 50 Mbps / 50 Mbps | Up to 10 | R499 pm |
| CAPTAIN KLIPA | 100 Mbps / 100 Mbps | 15+ | R699 pm |
How to get connected and check coverage
Click Apply on a package, add your address and click the pin on your rooftop on the coverage map. If the address is within coverage you can proceed. Net Nine Nine does not publish a list of covered suburbs, so the map is the only way to check fibre availability, including in Bloemfontein. You pay the first month (31 days of service) upfront before installation. Installations are booked 1 to 5 working days ahead, Monday to Saturday 09:00 to 16:00, and the service activates within 12 to 36 hours.
Payment options are recurring card payment, top-ups in the app, card swipe in a store, PayMyWay vouchers (Shoprite, Checkers, PEP, Usave, House and Home, OK Furniture) and OneVoucher.
Net Nine Nine login and app
Your account is managed in the Net Nine Nine app (Net99 on the App Store and Google Play). You sign up with your cell number, which receives the OTPs, and then use the dashboard to reset your password, pay, upgrade your speed and check your balance. Windows and browser users get a web link instead.
Net Nine Nine stores and contact numbers
The official store finder at netninenine.co.za/find-a-store/ lists 24 stores, all cashless. These are the stores with the most enquiries:
| Store | Address | Contact number |
|---|---|---|
| Kagiso | Kagiso Mall, Kagiso Dr, Kagiso, Krugersdorp, 1739 | 069 052 7619 |
| Westonaria | The Elizabeth Centre, 8 Pres Kruger, Westonaria, 1780 | 063 905 9556 |
| Ga-Rankuwa | Savemor Meatgood Centre Zone 15, 1 Main St, Ga-Rankuwa, 0208 | 068 620 7611 |
| Thabong (Welkom) | A Phakathi Drive and Nkoane Rd, Thabong, Welkom, 9463 | 069 027 7161 |
| Rocklands (Mangaung) | Kensworth Centre, Moshoeshoe St, Rocklands, Mangaung, 9323 | 063 903 3639 |
| Botshabelo | Reahola Shopping Centre, Shop 47B, Botshabelo, 9781 | 063 904 6471 |
| Thaba Nchu | 07 Hoog Street, Bahlabani Centre, Thaba Nchu, 9780 | 068 630 6810 |
Other stores on the list include Bhekuzulu (Vryheid) 068 609 9353, Boitekong (Rustenburg) 068 607 2886, Botleng (Delmas) 068 632 2464, eMhluzi Mall (Middelburg) 068 633 7385, Empangeni (5 Ways Mall) 068 947 5904, Emzinoni (Bethal) 068 649 2858, Hendrina 068 619 8872, Kwa-Guqa (Emalahleni) 068 603 4533, Mthatha 068 929 6314, Phuthaditjhaba 068 631 8972, Umlazi 068 932 1162, Queenstown/Komani 087 094 3195, Sakhile (Standerton) 069 050 2806, KwaMhlanga 069 041 1154 and Hebron 069 044 8104. The store finder also lists Hammanskraal (Renbro Centre) and Thohoyandou, but the numbers it shows for them repeat or nearly repeat other stores’ numbers, so call 087 245 0099 for those two.
The store finder lists no Net Nine Nine store at Boitumelo Mall, in Dawn Park or in Bloemfontein central. The nearest Bloemfontein-area stores are Rocklands (Mangaung), Botshabelo and Thaba Nchu.
Self-service options before you call
- Check the network status page at status.netninenine.co.za before reporting an outage.
- Use the Net Nine Nine app to pay, check your balance, upgrade your speed or reset your password.
- Log a support ticket at netninenine.co.za/submit-a-ticket/ for urgent technical help.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through Net Nine Nine’s own channels: email support@netninenine.co.za for service problems or accounts@netninenine.co.za for billing, and quote the reference number from your first contact. To end your service, email cancellations@netninenine.co.za. Where a supplier itself stays unreachable, our complaints and escalation contact pages list the routes that apply across South Africa.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most telecommunications complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Net Nine Nine contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Net Nine Nine.
- Reach Net Nine Nine through the official site at netninenine.co.za rather than through a number in a search advert or a social media reply.
- Net Nine Nine will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial 087 245 0099 yourself rather than calling back a number the caller gave you.
Frequently asked questions
What is the Net Nine Nine contact number?
Net Nine Nine customer service is 087 245 0099 for sales, billing and support. The toll-free support line is 080 006 0020.
What is the Net99 WhatsApp number?
The Net Nine Nine WhatsApp chat line is 087 245 0099 (wa.me/27872450099).
How much is Net Nine Nine fibre?
BOY CHOKO (20 Mbps) is R379 pm, MAMA 5 TIGA (50 Mbps) is R499 pm and CAPTAIN KLIPA (100 Mbps) is R699 pm, all uncapped with no contract and free installation.
What is the Net Nine Nine Kagiso contact number?
The Kagiso store at Kagiso Mall, Kagiso Dr, Krugersdorp is on 069 052 7619.
How do I cancel Net Nine Nine?
Email cancellations@netninenine.co.za. Net Nine Nine says it charges no cancellation fee.
How do I know a Net Nine Nine number is genuine?
Check it against the official site at netninenine.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the reference number on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Net Nine Nine, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
The 080 006 0020 support line is toll free. Calls to 087 245 0099 and to store numbers are billed at your own operator’s rate, so check your plan if cost matters.
Sources
- Net Nine Nine Get in Touch page, netninenine.co.za/get-in-touch/, read 26 September 2026.
- Net Nine Nine Find a Store page, netninenine.co.za/find-a-store/, read 26 September 2026.
- Net Nine Nine Packages page, netninenine.co.za/packages/, read 26 September 2026.
- Net Nine Nine Support page, netninenine.co.za/support/, read 26 September 2026.
- Net Nine Nine How to Get Connected page, netninenine.co.za/how-to-get-connected/, read 26 September 2026.
- Net Nine Nine Who is Net Nine Nine page and homepage, netninenine.co.za, read 26 September 2026.
Contact routes here were checked against official sources on 26 September 2026. If you find a detail that has changed, the official source is always the authority.