Business · Contact details
PG Glass Midrand Contact Details
PG Glass Midrand runs two separate outlets, and they are not the same address or the same number. The full fitment centre in Midrand Motorcity is on 011 805 0954, the smaller satellite site on the corner of Old Pretoria Road and the K101 is on 087 405 7791, and the national contact centre is 0860 03 03 03. Check which one you have been booked into before you drive.
PG Glass Midrand contact numbers
| Route | Contact |
|---|---|
| PG Glass Midrand (Midrand Motorcity, cnr Old Pretoria Main and Scale Road) | 011 805 0954 |
| PG Glass Satellite Midrand (cnr Old Pretoria Road and the K101) | 087 405 7791 |
| National contact centre | 0860 03 03 03 |
| Cash deals | 0860 04 04 04 |
| Fleet and trade | 0860 05 05 05 |
| General email | contact-us@pg.co.za |
The three 0860 lines are not interchangeable. A cash job quoted on the fleet line, or a fleet account raised on the cash line, is the usual reason a caller gets transferred twice. Pick the line that matches how the work is being paid for.
What PG Glass Midrand does
- Windscreen replacement and chip repair
- Side and rear window replacement
- Windscreen wipers, paint protection film and smash-and-grab film
- Building and home glass, aluminium products through PG Aluminium
ADAS recalibration is also part of the work, and it is required on vehicles with camera-based driver assistance after a windscreen is replaced. The recalibration point is the one that catches people out. If your car has lane-keeping, adaptive cruise or automatic emergency braking, the camera usually sits on the windscreen, and replacing the glass without recalibrating it leaves those systems reading the road through a sensor that no longer knows where it is pointed. Ask whether recalibration is included in the quote, not after the job.
Where the two Midrand sites are and their hours
The Midrand fitment centre sits at Midrand Motorcity, cnr Old Pretoria Main and Scale Road, Johannesburg. The Midrand satellite sits at cnr Old Pretoria Road and the K101, Midrand. Neither site publishes branch-specific trading hours, and the two are separately staffed, so one being open tells you nothing about the other. Phone before travelling rather than relying on general retail hours. Nearby PG Glass sites include Woodmead, Sunninghill, Rivonia and Fourways. Bookings and quotes can also be started through the form on the PG Glass website.
Complaints, insurers and the PG Group
Service complaints go to servicerecovery@pg.co.za, and building and home glass enquiries to buildingglass@pg.co.za. PG Glass trades under the PG Group. Keep the two disputes apart: whether the claim pays is your insurer, and beyond them the National Financial Ombud on 0860 800 900, because insurance-funded work is authorised by your insurer, not the fitment centre. Whether the work was done properly is the fitment centre, and beyond them the Motor Industry Ombudsman of South Africa on 010 590 8378. Sending the wrong complaint to the wrong body costs weeks.
Frequently asked questions
What is the PG Glass contact number?
PG Glass Midrand is on 011 805 0954, the Midrand satellite on 087 405 7791, and the national contact centre on 0860 03 03 03.
What is the PG Glass Midrand email address?
General email is contact-us@pg.co.za. Service complaints go to servicerecovery@pg.co.za and building glass enquiries to buildingglass@pg.co.za.
Does the windscreen camera need recalibration after replacement?
Yes, on vehicles with camera-based driver assistance the recalibration is required after a windscreen is replaced. Ask whether it is included in the quote before the work starts.
Which PG Glass branch should I phone about a complaint?
Phone the branch that did the work first, then take unresolved motor workmanship complaints to the Motor Industry Ombudsman of South Africa on 010 590 8378. A dispute over what your insurer pays goes to the insurer and then the National Financial Ombud on 0860 800 900.
Sources
- PG Glass fitment centre locator and contact pages, pgglass.co.za, read 3 September 2026