Phuthuma Nathi is the MultiChoice black economic empowerment share scheme, and it is administered by Singular Systems rather than by MultiChoice directly. One telephone number covers both of the desks a shareholder needs, and the two are separated by email address rather than by phone. There is also a standing scam warning attached to this scheme, and it is worth reading before you deal with anybody at all about your shares.
Official contact channels
- Trading Desk and Transfer Secretaries, sharing one number: 086 011 6226
- Trading Desk email: [email protected]
- Transfer Secretaries email: [email protected]
- Telephone hours: Monday to Friday, excluding public holidays, 07h00 to 18h00
Because both desks answer on the same number, the email address is what actually routes you. The trading desk deals with buying and selling through the scheme trading platform. The transfer secretaries deal with the share register itself, which is where a change of personal details, a transfer, or a deceased estate belongs. Sending an estate query to the trading desk simply moves it across a room and costs you a day.
One number on that page is not a phone line. The 011 321 5637 printed directly beneath the telephone number for both desks is a fax, and it appears twice for that reason rather than because it is an alternative line.
What this organisation provides
Shareholders hold shares in Phuthuma Nathi, which trade on a restricted platform reached from the scheme website rather than on the open market. The site also publishes financial results, integrated annual reports, AGM minutes, the prospectus and press releases, including announcements about corporate transactions affecting MultiChoice.
The scheme runs an unclaimed dividends page and asks shareholders directly to keep their details up to date so that dividend payments reach them. That is worth acting on rather than reading past: out of date banking or contact details are the ordinary reason a dividend goes unpaid, and the money then sits as an unclaimed dividend until the shareholder comes looking for it.
The scam warning matters more than anything else on this page. MultiChoice publishes a formal scam alert notice about websites purporting to trade in Phuthuma Nathi shares. Shares in this scheme trade through the official platform linked from the scheme website and nowhere else. If a website, a message or a caller offers to buy your Phuthuma Nathi shares outside that platform, or asks for a payment to release a dividend or to process a transfer, it is not part of the scheme. Confirm it on 086 011 6226 before handing over documents, identity numbers or money, and treat any pressure to act quickly as the warning sign it is.
Address and operating information
- New participant documents, physical delivery: 25 Scott Street, Waverly, 2090
- New participant documents, by post: The Trading Help Desk, P.O. Box 1266, Bramley, 2018
- Transfer secretaries: Singular Systems (Pty) Ltd, 25 Scott Street, Waverly, 2090
- Office opening hours: Monday to Friday, excluding public holidays, 08h00 to 17h00
- MultiChoice head office: 144 Bram Fischer Drive, Ferndale, Randburg, 2194
Two details there are easy to miss and both cost a wasted trip. The telephone hours and the office hours are not the same: the lines run 07h00 to 18h00 while the offices run 08h00 to 17h00, so there is an hour at each end of the day when you can call but cannot visit.
And the Randburg head office does not take documents at all. The scheme states plainly that no documents should be delivered to that address. Everything goes to 25 Scott Street in Waverly or to the Bramley post box, and a document left at head office has not been delivered to anyone who can act on it.
Support and escalation routes
Start with the correct desk by email rather than by phone, so that there is a written record of what you sent and when. Use the trading desk for anything about buying or selling, and the transfer secretaries for anything about the register.
Where a shareholder has died, two processes run in parallel and neither replaces the other. The transfer secretaries handle the transfer of the shares once they are instructed, while the estate itself is administered through the Master of the High Court. The transfer secretaries cannot act until the estate side produces the authority to do so.
If the administrator does not resolve a matter, MultiChoice sponsors the scheme and is the next point above it. Financial markets conduct in South Africa is regulated by the Financial Sector Conduct Authority, which is the body above both. Anything that looks like fraud should go to the trading desk and to the South African Police Service rather than through a service complaint, because a complaints process moves slowly and a fraud does not.
Sources
- phuthumanathi.co.za contact page, for both desks, the shared telephone number, the fax, both sets of addresses and both sets of hours
- phuthumanathi.co.za homepage and its published scam alert notice on websites purporting to trade in Phuthuma Nathi shares
- phuthumanathi.co.za unclaimed dividends page and the update my details route
All contact details on this page were read from the scheme own website and verified on 2 September 2026.