Computershare acts as transfer secretary and share registry for listed South African companies. If you hold shares, are chasing a dividend, or are dealing with shares in a deceased estate, the registry rather than the company itself is usually who you need. The contact routes below were read from the Computershare South Africa contact page on 31 August 2026.
Official contact channels
- Client enquiries: 086 110 0933
- Alternate number, also for international callers: +27 11 370 5000
- Forms: printable forms published on the Computershare South Africa site for account changes
Computershare publishes both numbers together as ways to get in touch. The +27 11 number is a Johannesburg geographic line, which is the one to use from outside South Africa since an 086 share-call number is often unreachable internationally.
What this organisation provides
A transfer secretary holds and maintains the share register on behalf of a listed company. That means Computershare, not the company whose shares you own, holds your shareholder record – your address, your banking details for dividend payment, and the history of your holding.
This is the routing most people get wrong. Phoning the company about a missing dividend or a change of address usually results in being referred to the registry. Go to the registry first.
Computershare is not the registry for every listed company. Each company appoints its own transfer secretary, and the appointed firm is named in that company annual or integrated report, which is published free on its own website. Check that report before assuming Computershare holds your particular shareholding.
Before contacting the registry, have your shareholder reference number, the name of the company whose shares you hold, and your identity number. For a banking detail change or a deceased estate matter, expect to provide certified documents – registries verify identity strictly, because the register controls who gets paid.
Address and operating information
Computershare does not publish a walk-in customer address or contact centre operating hours on its South African contact page, directing enquiries to the telephone numbers and printable forms instead. The +27 11 dialling code places the operation in Johannesburg.
Two situations that come up constantly with share registries are worth preparing for:
- Unclaimed dividends. The commonest cause is simply out-of-date contact or banking details on the register. Keeping those current with the registry prevents it. Tracing an unclaimed dividend or shareholding is free to the beneficiary – registries and companies run tracing at no cost.
- A deceased estate. The executor deals with the registry, and the letters of executorship issued by the Master of the High Court are the document the registry will ask to see before discussing or transferring a holding.
Never pay a fee to release shares or an unclaimed dividend. Unclaimed-asset scams work exactly that way – a caller reports a forgotten holding and asks for an up-front release or administration fee. A legitimate registry deducts nothing up front and does not solicit you by telephone to claim your own money.
Support and escalation routes
Raise the matter with client enquiries on 086 110 0933 and ask for a reference number. Follow up in writing, and keep the dates, the reference and the name of the consultant, since a registry query often spans weeks while documents are verified.
If the matter is unresolved, escalate according to what it concerns:
- Conduct of a financial services provider: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Market conduct matters: the Financial Sector Conduct Authority, 0800 203 722
- A deceased estate dispute: the Master of the High Court office administering the estate
Where the complaint is really about the company rather than the registry – a dividend the company never declared, for example – the registry cannot resolve it, and the company investor relations or company secretary is the correct destination.
Sources
- computershare.com South Africa contact page, read 31 August 2026
- nfosa.co.za and fsca.co.za published contact details