Sanofi South Africa publishes one switchboard number and an address, but no email address and no local route for reporting a side effect. If you have had a reaction to a medicine, that matters: the report should go to your doctor or pharmacist and to the national regulator, not only to the manufacturer.
Official contact channels
- Telephone: 011 256 3700 (published as +27 (0)11 256 3700)
- Address: Floor 5, Building I, Hertford Office Park, 90 Bekker Road, Midrand, 2196
- Website: sanofi.com/en/south-africa
What this organisation provides
Sanofi is a global healthcare and pharmaceutical company that develops and supplies medicines and vaccines, and it states it has been operating in South Africa for more than 46 years. Its South African section sits on the global sanofi.com domain rather than a separate local site, and it publishes a PAIA manual, which is the document setting out how to request access to information held by the company under the Promotion of Access to Information Act.
Address and operating information
The South African office is at Floor 5, Building I, Hertford Office Park, 90 Bekker Road, Midrand, 2196. Because the local section lives on the global domain, check that you are on the south-africa path before taking a number from the site, since other country pages carry different switchboards. No email address or operating hours are published for the South African office.
Support and escalation routes
Report a suspected side effect or adverse reaction to your prescribing doctor or pharmacist first, and report it to the South African Health Products Regulatory Authority, which is the statutory body that monitors medicine safety and handles reports about medicine quality, labelling and defects. Sanofi does not publish a South African pharmacovigilance mailbox on this page, so the regulator route is the reliable one. A complaint about the conduct of a pharmacy or a pharmacist goes to the South African Pharmacy Council instead, and a general consumer complaint about a purchase falls to the National Consumer Commission.
Sources
- Sanofi South Africa page with switchboard number and Midrand address: sanofi.com/en/south-africa
- Sanofi South Africa PAIA manual link on the same page: sanofi.com/en/south-africa