Sanofi South Africa Contact Details

Sanofi South Africa’s number is 011 256 3700 and its office is at Floor 5, Building I, Hertford Office Park, 90 Bekker Road, Midrand, 2196. That is the entire set of contact details Sanofi publishes for South Africa. There is no email address, and the site’s own Contact Us link does not work. We checked sanofi.co.za on 24 September 2026.

Sanofi South Africa

Telephone	011 256 3700
Address	Floor 5, Building I, Hertford Office Park, 90 Bekker Road, Midrand, 2196
Email	None published
Contact form	None working

Sanofi prints the number in international form as +27 (0)11 256 3700. Dialling from inside South Africa, drop the country code and keep the zero: 011 256 3700. From abroad, drop the bracketed zero instead.

This is a switchboard at a corporate head office, so expect normal business hours. Sanofi publishes no operating hours for it.

The contact links do not work

This is worth setting out, because you will otherwise keep clicking and assume the fault is yours.

Sanofi’s South African site carries a Contact Us link in its navigation. It does not open a contact page. We tested it directly and it resolves back to the same South Africa landing page you were already on.

The same is true of the other two links people need most:

• The Diabetes Patient Support Program link, which returns to the landing page rather than opening the programme
• The Sanofi PAIA Manual link, which points at a PDF that is not served; the request returns the website itself rather than the document

A PAIA manual usually names an information officer and gives a direct address for formal requests, which is why it is normally the best route into a large company that publishes little else. Here it is unavailable, so the switchboard is the only way in.

The only details that survive anywhere on the site are the ones in the footer, which is where the number and address above come from.

There is no “Sanofi Industries”

People often search for Sanofi Industries South Africa (Pty) Ltd. Worth knowing before you go looking for it on a company register.

The company brands itself simply as Sanofi on its South African site, and describes itself as an R&D driven, AI-powered biopharmaceutical company. It does not publish a registered South African company name or registration number anywhere on that site, so we cannot confirm what the local entity is formally called, and we are not going to guess at one.

If you need the exact registered name, for an invoice, a vendor form or a legal document, phone 011 256 3700 and ask. Do not take a registered name from a third-party directory for anything that matters legally.

Which Sanofi you need

The Midrand switchboard is a corporate office. Knowing what it is not will save you a call.

It is not a pharmacy or a dispensary. Sanofi does not sell medicines to the public. Availability of a product is a question for your pharmacy, which orders through wholesalers.

It is not a medical advice line. Questions about whether a medicine suits you, dosage, or interactions are for your doctor or pharmacist. A manufacturer cannot advise on your treatment.

It is not a prescriber. Prescription medicines need a prescription regardless of who makes them.

Corporate matters, supplier and procurement questions, media enquiries and formal correspondence are what the number is for.

If a medicine has caused a problem

This matters more than an ordinary contact query, and Sanofi’s South African site publishes no adverse event reporting address or number at all, which is a real gap on a pharmaceutical company’s local site.

What to do instead:

Tell your doctor or pharmacist first. They can assess you, and they have their own reporting route for adverse drug reactions. That is faster and safer than trying to reach a manufacturer’s switchboard.

Check the package insert. The leaflet inside the box carries the reporting details for that specific product, and it is the authoritative source for the medicine you actually have.

Keep the packaging and the batch number. Whoever you report to will ask for both, and they cannot be recovered once the box is thrown away.

If someone contacts you claiming to be Sanofi and asks for payment, banking details or personal information, treat it as false. Sanofi publishes one telephone number and no email address, so there is nothing legitimate for an unexpected approach to match.

Sources

• Sanofi South Africa site footer, sanofi.co.za, for the telephone number and the Midrand office address (read 24 September 2026)
• Direct tests of the Contact Us, Diabetes Patient Support Program and Sanofi PAIA Manual links on the same site, all of which return the South Africa landing page rather than their destinations, and a check of the whole site for a published email address or adverse event reporting route; none appears (checked 24 September 2026)