Sasol Contact Details

The Sasol complaints email address for South African fuel customers is sasolqueriesandenquiries@sasol.com, with a telephone line on 0860 335 444. The group switchboard is 010 344 5000. For reporting unethical conduct, Sasol runs a separate EthicsLine on 0800 016 017. We read these details on sasol.com on 24 September 2026.

Official contact details

Fuel queries and complaints	0860 335 444
Complaints email	sasolqueriesandenquiries@sasol.com
Group switchboard	010 344 5000
Supplier management, Sasol Shared Services	086 010 4777
Shared services email	contact.sasolsharedservices@sasol.com
EthicsLine, South Africa	0800 016 017
EthicsLine email	sasol@ethics-line.com
Corporate social investment	csr@sasol.com

Which complaint goes where

Sasol runs two separate complaint routes and they are not interchangeable.

The line Sasol labels South African fuel customer queries and complaints is 0860 335 444, with sasolqueriesandenquiries@sasol.com. That is the retail route: service at a garage, fuel quality, a Sasol Rewards problem or a billing dispute.

The EthicsLine is for something different: suspected transgressions of Sasol’s Code of Conduct. Fraud, corruption, bribery and misconduct go there, not to the retail line.

Sending an ethics matter to the retail queries mailbox buries it in a customer service queue. Sending a fuel complaint to the EthicsLine delays it just as badly.

The EthicsLine is run outside Sasol

This matters if you are hesitating to report something. Sasol states that the EthicsLine is operated independently and externally to Sasol, by Deloitte’s Tip Off Anonymous for Africa and the USA, and Deloitte Halo for Eurasia.

The South African number is 0800 016 017, which is toll free, with sasol@ethics-line.com and a website at sasolethics.com.

Reports may be made anonymously, except in countries where anonymous disclosure is prohibited. Sasol notes that it encourages people to at least leave contact details, because that assists the investigation.

Calls are taken in a long list of languages, including English, Afrikaans, Zulu, Sotho, Xhosa, Pedi, Venda, Tsonga, Tswana, siSwati and Ndebele, so you do not have to report in English.

Sasol Group Services means Shared Services

Searches for Sasol Group Services usually want the group’s supplier and back-office function, which Sasol publishes as Sasol Shared Services, under the heading Supplier Management.

Its number is 086 010 4777 and its mailbox is contact.sasolsharedservices@sasol.com. Use it for invoices, payments, purchase orders and supplier account queries.

Becoming a supplier is a different route again. Sasol keeps a Become a Supplier section and a separate Enterprise and Supplier Development mailbox, info.esd@sasol.com, for development programmes rather than for existing accounts.

Sasol also publishes a Supply Chain Fraud Alert in that same supplier section. Anyone contacting you claiming to award a Sasol order, particularly one asking for a payment or a deposit, should be checked against the numbers on this page before you act.

There is no Sasol licence department

Sasol’s website has a page titled Trading Licenses, which is what most searches for a Sasol licence department land on. It is not a department and it does not issue anything.

It is a statutory notice board. Electricity trading licence applications that affect Sasol operations are published there for public inspection, as the Electricity Regulation Act requires, along with the period in which written objections may be lodged.

Those applications are decided by the national energy regulator, not by Sasol, and objections go to the regulator rather than to any Sasol address. The notices themselves carry the regulator’s postal and email details.

So there is no Sasol licence telephone number to find. If your question is about a specific notice, read the notice: it states who lodged the application and where objections go.

Other published mailboxes

• Corporate social investment and community affairs: csr@sasol.com.
• Enterprise and supplier development: info.esd@sasol.com.
• Group media relations: Media@sasol.com.
• Group brand and sponsorships: sponsorships@sasol.com, on the switchboard number.

Sasol’s contact page also lists several named employees with personal work mailboxes. We have not reproduced those. People change roles, and a departmental address outlasts them.

Before you get in touch

For a fuel or garage complaint, have the site name and town, the date and time, the pump or till slip, and your vehicle registration.

Remember that many Sasol service stations are franchised. The complaint still goes to the number above, but say whether the issue was with the site or with a Sasol product.

For a supplier query, have the purchase order and invoice numbers.

Sasol publishes no operating hours, so treat the switchboard and the 0860 line as weekday business hours. The EthicsLine is the exception and is designed for reports at any time.

Sources

• Sasol contact page, sasol.com/contact-us, for the switchboard, the fuel queries and complaints number and mailbox, Sasol Shared Services, and the CSI, ESD, media and sponsorship mailboxes (read 24 September 2026)
• Sasol Ethics page, sasol.com/esg/ethics/sasol-ethics, for the EthicsLine number, mailbox, website, external operator and language list (read 24 September 2026)
• Sasol Trading Licenses page, sasol.com/our-businesses/energy/trading-licenses, which publishes statutory electricity trading licence notices rather than operating as a Sasol department (read 24 September 2026)