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SS Medic Debit Order Contact Details
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The SS Medic debit order contact number is MedicNow’s admin line, 021 422 1457, and you can also email info@medicnow.co.za. SS-MEDIC is the bank statement reference MedicNow uses for its monthly fee: MedicNow is a monthly-fee emergency medical advice and assistance service whose clients are serviced through the Europ Assistance network.
For MedicNow’s services in general, see the main SS Medic contact details page.
SS Medic debit order contact details at a glance
| Route | Details |
|---|---|
| Admin (debit order and account queries) | 021 422 1457 |
| info@medicnow.co.za | |
| Emergencies (24-hour, via Europ Assistance network) | 086 155 5105 |
Official SS Medic debit order route
MedicNow says that when you pay your monthly fee by debit order, the reference on your bank statement will start with SS-MEDIC. Questions about that debit order, and any other account or admin query, go to the admin line on 021 422 1457 or to info@medicnow.co.za.
The number 086 155 5105 is for emergencies only. It is the line clients phone to use MedicNow’s services, so do not use it for debit order or billing questions.
The services MedicNow lists for its monthly fee are:
- a 24-hour general medical advice hotline
- 24-hour emergency medical advice and assistance
- referral to crisis lines
- referrals to medical practitioners and facilities
What you need before contacting MedicNow
MedicNow clients are updated monthly on its database and can be found by surname or ID number. Have both ready when you call or email, together with:
- a bank statement showing the debit order with the SS-MEDIC reference
- the date and amount of the debit order you are asking about
Step-by-step contact process
- Check that the reference on your bank statement starts with SS-MEDIC. That confirms the debit order is MedicNow’s monthly fee.
- Contact MedicNow admin on 021 422 1457 or email info@medicnow.co.za.
- Give your surname and ID number so MedicNow can find you on its database, and explain your query about the debit order.
- Keep a note of the date you called or a copy of your email.
Escalation route
MedicNow does not publish a separate escalation or complaints line. Use the admin number and email above, and put your query in writing to info@medicnow.co.za so you have a record. If you do not recognise the debit order at all, speak to your own bank as well.
For other debit order references and companies, browse the business hub or the business directory S listings.
Frequently asked questions
What is the SS Medic debit order contact number?
Call MedicNow admin on 021 422 1457, or email info@medicnow.co.za.
What is SS-MEDIC on my bank statement?
It is the debit order reference MedicNow uses for its monthly fee. MedicNow says the reference will start with SS-MEDIC.
Can I call 086 155 5105 about my SS Medic debit order?
No. 086 155 5105 is MedicNow’s emergency line. Debit order and admin queries go to 021 422 1457.
What details does MedicNow need to find my account?
MedicNow finds clients on its database by surname or ID number.
Sources
- MedicNow, Home page: medicnow.co.za/, read 2026-09-26