Overview of SS Medic / MedicNow
SS Medic (frequently appearing as SS-MEDIC on South African bank statements) is an emergency medical advice, assistance, and support service provider. Serviced via Europ Assistance’s nationwide network, SS Medic provides members with 24-hour emergency response, medical advice, and referral services across South Africa.
Direct Contact Information
| Department / Service | Contact Details |
| 24-Hour Emergency Medical Line | 086 155 5105 |
| 24-Hour Medical Advice & Hotline | 086 155 5105 |
| Administrative & Customer Service | 021 422 1457 |
| Email Inquiries | [email protected] |
| Official Website | www.medicnow.co.za |
| Bank Reference | SS-MEDIC |
Core Services Offered
- 24-Hour Emergency Medical Response: Immediate telephonic guidance and emergency service dispatch during acute medical situations.
- Medical Evacuation & Ambulance Services: Rapid dispatch of medical transportation serviced through Europ Assistance.
- 24-Hour Medical Information & Advice: Telephonic access to qualified medical advice for non-emergency health inquiries.
- Crisis Line Referrals: Professional referrals for trauma, emotional distress, and crisis counseling.
- Healthcare Provider Referrals: Assistance with locating nearby general practitioners, specialist clinics, and healthcare facilities.
Understanding “SS-MEDIC” Bank Deductions
If SS-MEDIC appears on your monthly bank statement, it signifies an active debit order subscription for MedicNow emergency and medical assistance services.
How to Query or Cancel an SS-MEDIC Debit Order
- Reach Out to Admin: Call customer support at 021 422 1457 or send an email to [email protected]. Include your full name, South African ID number, and contact details so agents can trace your profile.
- Check Policy Status: If you did not sign up for the service or wish to cancel your plan, request a cancellation reference from customer support.
- Contact Your Banking Provider: You can review, dispute, or reverse unrecognized debit orders via your bank’s banking app, phone banking service, or local branch under South Africa’s DebiCheck rules.
What to Do in a Medical Emergency
- Call 086 155 5105 immediately.
- Provide the operator with your exact location, contact phone number, and a clear description of the emergency.
- Stay on the line and follow all telephonic medical instructions provided while emergency personnel are dispatched.