Studio 88 Contact Details

Studio 88 is a group, not a single shop, and that is the whole point of this page. The number below is the group head office in Aeroton. It is the same switchboard that answers for the other banners in the group, and it is not the shop that sold you anything.

Studio 88 head office

• Telephone: 010 006 0888
• Online customer service: onlineCS@studio-88.co.za
• Address: 30 O’Connor Place, Aeroton, Johannesburg, 2013
• Weekdays only: 09:00 to 16:30 Monday to Thursday, 09:00 to 16:00 on Friday

Two mailboxes, used for different things

The Studio 88 site publishes onlineCS@studio-88.co.za for online customer service. The group also uses support@studio-88.co.za, which is the address its Side Step banner sends customers to. They are not interchangeable in practice: use onlineCS@ for an order placed on studio-88.co.za, and whatever address the banner publishes for a purchase made under that banner.

Why the same number keeps coming up

If you searched for a different retailer and landed on this number, that is not an error. Studio 88 runs several streetwear and sneaker banners off one head office, so the switchboard, the operating hours and the corporate address are shared across them. What is not shared is the stock, the till slip and the refund decision — those belong to the individual store. Head office cannot see what is on a shelf in a mall.

Say the banner and the store first

Because the group is multi-banner, an enquiry that does not name the banner and the branch has to be routed before anyone can look at it. Open with the banner name, the store, and the date. If it was an online order, open with the order number instead — that identifies everything on its own.

Tools that answer faster than the switchboard

• Track Your Parcel — the agent reads the same record you can.
• Store Locator — to find the branch and confirm it before travelling.
• The FAQ, Size Guide, Returns Policy and Shipping and Deliveries pages, which answer most of what the head office gets asked.

The office is closed at weekends, so on a Saturday these are the only routes. Anything urgent about a purchase is better taken to the store while it is open.

Group functions that only head office handles

• Careers — applications go through the group, not through individual stores.
• Varsity Vibe student discount — a group programme; ask what proof of registration is needed and whether it applies online as well as in store.
• Supplier, media and franchise enquiries.
• A complaint a store has already refused to resolve. Escalate it here with the store name, the date and the reference the store gave you.

If head office does not resolve it either

Ask for a reference and put the complaint in writing to onlineCS@studio-88.co.za. A retail dispute that stays unresolved can be taken to the Consumer Goods and Services Ombud, which is free to consumers and covers the group as well as the store.