Business · Contact details
Teljoy Contact Details
The Teljoy contact number is 0860 22 44 66 and the customer care email address is customercare@teljoy.co.za. Teljoy has no branches: everything is done online, by phone or by email. We read these details on teljoy.co.za on 23 September 2026.
Official contact details
| Telephone | 0860 22 44 66 |
|---|---|
| Accounts, debit orders, cancellations and ownership | customercare@teljoy.co.za |
| Upgrades and sales | sales@teljoy.co.za |
| Faults on a newly delivered unit | technical@teljoy.co.za |
| Application documents that will not upload | review@teljoy.co.za |
| Live chat | On teljoy.co.za |
| Contact and repair form | teljoy.co.za/contact |
| Account profile and application tracking | teljoy.co.za/profile |
Teljoy asks you to put your ID number or account number in the subject line of any email. Without it the mailboxes cannot match your message to an agreement, and that is the single most common cause of a slow reply.
There are no Teljoy stores
Asked where its stores are, Teljoy answers plainly that it does not have physical stores and that all applications are done on the website. If a listing sends you to a Teljoy branch address, it is out of date.
Deliveries are handled by an independent courier. Teljoy phones you to confirm a date and time, and once that is booked you get a tracking code by SMS.
Installation is not automatic. It depends on your location, the product type and whether you asked for set-up when you applied.
Which address for which problem
- Debit order taken for the wrong amount, or not taken at all: customercare@teljoy.co.za. Note that a first month often looks high because a pro-rata charge is added, calculated as the daily rental times the days from delivery to the first of the month.
- Taking ownership at the end of the term: customercare@teljoy.co.za, in writing, 30 days before the agreement ends. Miss that and the agreement rolls into a rent-to-own extension at a reduced rate, with risk and maintenance still covered.
- Returning a unit and cancelling: also customercare@teljoy.co.za, also 30 days’ written notice.
- Upgrading a product: sales@teljoy.co.za with your account or ID number, or apply online.
- Something wrong with a unit after the delivery team has left: technical@teljoy.co.za, with photographs of the product, the packaging and your signed proof of delivery.
- A repair on a unit you already have: the repairs form at teljoy.co.za/contact, which logs a call-back from the technical service team.
Applying and tracking an application
Applications run through the cart on the website. You may be asked for a copy of your ID or passport, three months of bank statements, your latest payslip and proof of residence.
Teljoy says agents process the application and come back to you within two business days. You can check the status yourself at teljoy.co.za/profile, and updates also go out by email and SMS.
If the documents will not upload, email them to review@teljoy.co.za with your ID number as the subject line.
Teljoy lists being under debt review, and not meeting its minimum criteria, among the reasons an application is declined. For existing customers it adds an account that is not up to date, repeated short payments, four consecutive missed payments, and an inability to produce paid-up letters on previous debt.
The WhatsApp icon does not reach Teljoy
The WhatsApp icon in the Teljoy website footer links to a number beginning +1 555, a United States prefix reserved for test and fictional numbers. It is not a South African line and it is not a working customer channel.
Use 0860 22 44 66, the live chat on the site, or the mailboxes above. There is no published Teljoy WhatsApp number in South Africa.
Paying your account
Teljoy collects by debit order or credit card and also publishes SnapScan and Pay@ QR codes, plus its own banking details, in the Account and Payment section of its FAQs. Read the banking details off teljoy.co.za itself rather than from any email or message, because account details circulated by a third party are the standard shape of a payment redirection scam.
On a credit card, only the contract you are signing at the time is attached to the card. To move older contracts across, contact the customer care team.
Sources
- Teljoy Contact Us page, teljoy.co.za/contact, the telephone number, live chat and query types on the form (read 23 September 2026)
- Teljoy FAQs, teljoy.co.za/help, the departmental mailboxes, the absence of stores, delivery, repairs, applications, pro-rata charges, cancellation and ownership notice periods (read 23 September 2026)
- Teljoy website footer, teljoy.co.za, the WhatsApp link (read 23 September 2026)