Business · Contact details
The Star Newspaper Contact Details
To contact The Star newspaper, email letters to the editor and news tips to newsroom@IOL.co.za. The Star is the Johannesburg daily newspaper, and it reaches readers through the Independent Online (IOL) digital network.
The Star does not publish a phone number on thestar.co.za, so email is the main route. This page is about the South African paper, not The Star in Kenya or Malaysia.
The Star contact details at a glance
| Route | Details |
|---|---|
| Letters to the Editor & News Tips | newsroom@IOL.co.za |
| Advertising information and bookings | sales@volt.africa |
| Marketing | marketing@iol.co.za |
| Press complaints (Forms A, B, C) | complaints@iol.co.za |
| X (Twitter) | @TheStar_news |
| facebook.com/TheStarSA/ |
Official contact channels
Send letters to the editor and news tips to newsroom@IOL.co.za. To ask about advertising or to book an advert, email sales@volt.africa. Marketing queries go to marketing@iol.co.za.
You can also reach the paper on X at @TheStar_news and on Facebook at facebook.com/TheStarSA/.
What this organisation provides
The Star covers Johannesburg, Gauteng and national news, with a strong focus on local Johannesburg news. The paper traces its story to the birth of Johannesburg during the gold rush.
The Star’s digital edition belongs to IOL, which also owns the digital offerings of Saturday Star, Pretoria News, Cape Times, Cape Argus, The Mercury and others. Saturday Star is a sister title, not the same paper.
Address and operating information
The Star does not publish a physical address, phone number or office hours on thestar.co.za. Use the email addresses above.
Support and escalation routes
The Star has its own complaints procedure. To complain about an article, complete the complaint forms and email them to complaints@iol.co.za. Complaints go first to IOL’s national executive editor, who acts as a public advocate for mediation and must act within 14 days of receiving a Form B complaint.
A complainant other than a natural person, a registered NPO or a PBO pays a refundable R5 000 deposit if no settlement is reached. The procedure allows a ruling to be appealed using Form C.
For other companies and media houses, browse the business hub or the business directory S listings.
Frequently asked questions
What is The Star newspaper email address?
Letters to the editor and news tips go to newsroom@IOL.co.za.
What is The Star newspaper phone number?
The Star does not publish a phone number on its website. Use newsroom@IOL.co.za for news and letters.
How do I advertise in The Star?
Email sales@volt.africa to request information or book an advert.
How do I complain about a story in The Star?
Complete the complaint forms on The Star’s complaints procedure page and email them to complaints@iol.co.za.
Sources
- The Star, About us: thestar.co.za/the-star-about-us, read 2026-09-26
- The Star, Advertise with us: thestar.co.za/advertise-with-us, read 2026-09-26
- The Star, Complaints procedure: thestar.co.za/star-complaints-procedure/, read 2026-09-26