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Truro House Contact Details

Verified 16 September 2026Official source onlyIndependent directoryReport a wrong number

Truro House is the KwaZulu-Natal Department of Education’s office building in central Durban. The department lists its telephone number as 031 360 6911. The provincial examinations and assessments section inside the building takes calls on 031 368 1061/22/24. We read these details on the department’s head office and district office pages at kzneducation.gov.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not the KwaZulu-Natal Department of Education and cannot look up exam results, certificates, school placements or staff records.

Official contact channels

What it is forContact
Truro House, general number031 360 6911
Provincial Examinations and Assessments (at Truro House)031 368 1061/22/24
Umlazi District office (4th floor, Truro House)031 360 6763 or 031 360 6755, fax 031 906 1451
Department call centre, for employees, former employees and the public0860 596 363 (share call), Monday to Friday 07:30 to 16:30

The department prints the examinations number exactly as “031 368 1061/22/24” and does not spell out the other two lines. The only email addresses it lists for Truro House units belong to named officials, so we have not republished them. It gives no general Truro House email address, and it lists no WhatsApp line for the building. Outside business hours, the call centre plays a recorded message.

What this organisation provides

Truro House is not a separate organisation. It is one of the provincial department’s buildings, listed alongside head office buildings in Pietermaritzburg on the department’s head office contact page. The department lists two units there.

The department lists its Provincial Examinations and Assessments section at Truro House, and its district page places the Umlazi District office on the building’s 4th floor. That page places the Durban Central and Chatsworth, Phumelela-Umlazi and Umbumbulu circuit offices under that district, each at its own address.

The department also publishes a downloadable list of KwaZulu-Natal schools on kzneducation.gov.za, which you can use to find a school’s details before contacting a district or circuit office.

Address and operating information

The head office page gives the address as 17 Truro House, Victoria Embankment Street, Durban 4001. The district page gives the Umlazi District office as 4th Floor, Truro House, 17 Margaret Mncadi Avenue, Durban. Both addresses give number 17; the first uses Victoria Embankment, the street’s former name. Neither page gives visiting hours for Truro House. The only hours the department publishes are for its call centre, 07:30 to 16:30 on weekdays.

The department’s head office is not in Durban. According to the department, the Office of the MEC and the Office of the Head of Department are in the Anton Lembede Building, 247 Burger Street, Pietermaritzburg. The call centre is at 228 Pietermaritz Street, 4th floor, room 426, Pietermaritzburg.

Support and escalation routes

  1. Call the unit that deals with your matter: the examinations lines for exam queries, or the Umlazi District numbers for district matters.
  2. For human resources, service delivery or operational matters, use the call centre on 0860 596 363. The department says its agents keep callers updated as an enquiry progresses.
  3. If you are not satisfied with how the call centre handled your enquiry, the department says to ask for the Call Centre Manager or the department’s Complaints and Public Liaison Officer.

The department’s website footer shows “0800 000 00” as a call centre number. That is incomplete. The call centre page itself gives the working share call number, 0860 596 363.

Sources