Business · Contact details
We Connect U Contact Details
The WeconnectU contact number is 086 999 0756 for enquiries about its South African property management software. Existing customers also have a client portal sign-in, while prospective customers can use the Book a Demo form or Contact Sales route on weconnectu.co.za.
WeConnectU contact details
| What you need | Contact |
|---|---|
| Telephone | 086 999 0756, written internationally as +27 86 999 0756 |
| Address | Kara Place, The Grove Business Estate, Ou Paardevlei Road, Somerset West, 7310 |
| Sales enquiry | A Book a Demo form and a Contact Sales route on weconnectu.co.za |
| Existing customer access | A client portal sign-in for existing customers |
No email address is published. The form and the number are the public contact routes, while existing clients have a support channel inside the portal rather than a public mailbox.
WeConnectU login for existing customers
For a WeConnectU login, existing customers use the client portal sign-in. The products have separate sign-ins, so make sure you are trying to access the product you actually use rather than treating every We Connect U service as one account.
If the issue is a support question, identify the product before contacting the company. A question about inspections and maintenance is different from a question about community management, and the existing page states that the products have separate sign-ins.
WeConnectU products and the right contact route
- Community Management – for running body corporates and homeowners associations.
- Rental Asset Management – for managing a rental portfolio.
- RedRabbit – for inspections and maintenance.
Say which product you are asking about in the first sentence of your enquiry. They are separate products with separate sign-ins, and a support question about inspections is not answered by the community management team.
Owners and tenants should contact their managing agent
WeConnectU sells software used by a managing agent or trustees. It does not manage your building, does not hold your levy money and cannot change a statement, release a clearance certificate or resolve a dispute with your body corporate.
If you are an owner or tenant trying to resolve one of those issues, use the managing agent whose name appears on your levy statement. Phoning the software company about a building-management matter will result in you being redirected to the managing agent.
Sectional title disputes and managing agents
For a sectional title issue, the existing guidance is to start with the managing agent in writing and then the trustees.
- A levy, conduct rule, maintenance, or governance dispute in a sectional title scheme goes to the Community Schemes Ombud Service, which is a statutory body and is free to use.
- A managing agent handling trust money must hold a valid Fidelity Fund Certificate from the Property Practitioners Regulatory Authority. Ask to see it.
If you are evaluating WeConnectU software
If you are a trustee, managing agent or landlord evaluating the software, the Book a Demo form, Contact Sales route and 086 999 0756 are the relevant public contact options.
After the demo, ask what the data export looks like if you leave, whether trust accounting is reconciled to the bank inside the system, how many entities the licence covers, and what the support hours actually are. A managing agent is a regulated business handling other people’s money, so the audit trail and the export are important parts of the evaluation.
Calling the 086 number
The published telephone number is 086 999 0756, or +27 86 999 0756 in international format. An 086 number is a share-call or non-geographic number. It is not toll free and it is not always included in a mobile bundle, so a long call can cost more than expected.
If the enquiry is not urgent, the form provides an alternative route and puts the question in writing.
Frequently asked questions
What is the WeConnectU contact number?
The WeConnectU telephone number is 086 999 0756. It is also written internationally as +27 86 999 0756.
How do I access the WeConnectU login?
Existing customers have a client portal sign-in. The three products have separate sign-ins, so use the sign-in for the product you are already using.
Does WeConnectU publish an email address?
No email address is published. The public routes are the telephone number, the Book a Demo form and the Contact Sales route, while existing clients have a support channel inside the portal.