Complaints · Contact details
Professional Service Complaints Contact Details
A complaint about a professional goes to the statutory body for that profession: the Legal Practice Council (010 001 8500) for attorneys and advocates, the HPCSA (012 338 9300) for health practitioners, the PPRA (087 742 0000) for estate agents and the FAIS Ombud (012 762 5000) for financial advisers. This page is a routing guide, not one organisation.
Professional service complaints contact details at a glance
| Route | Details |
|---|---|
| Legal Practice Council (complaints about attorneys and advocates) | 010 001 8500 |
| LPC complaints form | lpc.org.za/members-of-the-public/how-to-lodge-a-complaint/ |
| HPCSA (complaints against registered health practitioners) | 012 338 9300 |
| HPCSA complaint against a registered practitioner | hpcsa.co.za/complaints-investigation |
| PPRA (complaints about estate agents / property practitioners) | 087 742 0000 |
| PPRA online complaint | theppra.org.za/compliance-and-investigations/investigations/how-to-lodge-a-complaint/ |
| FAIS Ombud (complaints about financial advisers) | 012 762 5000 |
| FAIS Ombud email | info@faisombud.co.za |
| FAIS Ombud complaint status enquiries | enquiries@faisombud.co.za |
Official contact channels
- Attorneys and advocates: Legal Practice Council, 010 001 8500, complaints form on lpc.org.za.
- Doctors and other registered health practitioners: HPCSA, 012 338 9300, complaint form at hpcsa.co.za/complaints-investigation.
- Estate agents and property practitioners: PPRA, 087 742 0000, online complaint on theppra.org.za.
- Financial advisers and financial services providers: FAIS Ombud, 012 762 5000 or info@faisombud.co.za.
What these regulators handle
The Legal Practice Council handles complaints about attorneys and advocates, and also publishes a complaints appeal form and lists of struck-off and suspended practitioners. The HPCSA takes complaints against registered health practitioners. The PPRA handles complaints about estate agents and other property practitioners. The FAIS Ombud handles complaints about financial advisers.
Complaints and escalation process
- Identify the profession involved and its statutory regulator from the list above.
- Lodge the complaint on that regulator’s own form, for example the LPC complaints form at lpc.org.za/members-of-the-public/how-to-lodge-a-complaint/.
- Keep the reference number and use the regulator’s status channel, for example enquiries@faisombud.co.za for an existing FAIS Ombud complaint.
If the LPC rejects your complaint, it publishes a complaints appeal form.
Address and operating information
The HPCSA is at 553 Madiba St, Arcadia, Pretoria. The other regulators’ addresses and hours were not part of this check; use their phone lines above. For company-specific complaints routes see our complaints directory.
Frequently asked questions
Where do I complain about a lawyer?
Complaints about attorneys and advocates go to the Legal Practice Council on 010 001 8500 or its online complaints form.
Where do I complain about a doctor?
The HPCSA handles complaints against registered health practitioners. Call 012 338 9300 or use its complaint form.
Where do I complain about an estate agent?
The PPRA handles property practitioner complaints on 087 742 0000 and through its online complaint route.
How do I check the status of a FAIS Ombud complaint?
Email enquiries@faisombud.co.za with your reference number.
Sources
- Legal Practice Council contact page, lpc.org.za/contact/contact-us-form/, read 27 September 2026
- HPCSA contact page, hpcsa.co.za/Contact, read 27 September 2026
- PPRA contact page, theppra.org.za/contact-us/, read 27 September 2026
- FAIS Ombud contact page, faisombud.co.za/contact-us/, read 27 September 2026