PPRA Complaints Contact Details

To complain about an estate agent or other property practitioner, complete the online complaint form on theppra.org.za or submit the PPRA Complaint Initiation Form. The Property Practitioners Regulatory Authority (PPRA) customer relations number is 087 742 0000 or 087 006 0255. To check progress on a complaint already lodged, the call centre is on 087 285 3222. We read these details on theppra.org.za on 12 October 2026.

PPRA complaints contact details at a glance

Route	Details
Customer Relations Management	087 742 0000 or 087 006 0255
Call centre, to check progress on a lodged complaint	087 285 3222
Online complaint form	theppra.org.za, under Compliance and Investigations, then Investigations, then Online Legal Complaint
Complaint Initiation Form (download)	theppra.org.za, under Compliance and Investigations, then Investigations, then How to Lodge a Complaint
General information email	eab@theppra.org.za
Head office	63 Wierda Road East (corner Johan), Wierda Valley, Sandton, Johannesburg, 2196
Cape Town office	Sable Square, 2nd floor, Block D, corner Bosmansdam and Ratanga Road, Century City, Milnerton, Cape Town, 7441
Postal address	Private Bag X10, Benmore, 2010

The PPRA asks you to quote your 7-digit reference number when you email, so it can identify your file.

How to lodge a PPRA complaint

The PPRA says a complaint against a property practitioner must be made by completing and submitting a Complaint Initiation Form. The online version has three stages: read the general guidelines, complete the form (your details, the property practitioner’s details, then the details of the complaint), and submit it.

• Submit the online complaint once only. The PPRA says duplicates delay the investigation.
• The Investigation, Mediation and Adjudications department should contact you within 14 working days with a complaint reference number and a progress note.
• If you have heard nothing in that time, phone the call centre on 087 285 3222.
• Tell the PPRA if your contact details change. It says a file is closed if post sent to your address is returned.

Documents to attach

• Sale or purchase complaints: the sale agreement or offer to purchase, and the mandate given to the agent if it was in writing.
• Rental complaints: the lease agreement, and proof of the rent or deposit paid.
• Commission disputes and disputes between property practitioners: any relevant document, and proof of payment of the mediation fee.

What happens after you complain

The PPRA acknowledges the complaint and notifies the property practitioner, who has 30 days to respond in writing. After investigation the matter is considered, and the PPRA may investigate further, withdraw the matter, mediate or lay a charge. A copy of your complaint form is sent to the practitioner for comment, so the PPRA cautions complainants to be objective and to avoid defamatory remarks.

Investigations are slow. The PPRA says significant progress can take 3 months or more, and asks complainants not to follow up until at least 3 months after its last communication. If the matter goes to a hearing, you must be present to give evidence.

What the PPRA cannot do

A complaint starts an investigation that can lead to disciplinary proceedings. The PPRA says it is not a civil court and has no authority to:

• order the practitioner to reimburse you or pay damages
• cancel, interpret or enforce a contract
• prevent an eviction
• order any party to do or stop doing something
• stop or intervene in civil proceedings against you
• resolve labour disputes

For those matters it urges complainants to get independent legal advice. It also has no jurisdiction over what a property practitioner does in a private capacity.

Fidelity Fund claims

If your complaint could found a claim against the Property Practitioners Fidelity Fund, the PPRA’s Claims Department contacts you and may ask for more information. A claim can only be considered after the original complaint has been finalised or suspended, and only where the practitioner was registered and held a valid Fidelity Fund Certificate.

Fraud and ethics hotline is not for complaints

The PPRA’s fraud and ethics hotline is run independently by Vuvuzela and is for reporting corruption, fraud, theft of resources and unethical conduct. The PPRA says plainly not to use it for complaints and enquiries about practitioners: use the online complaint form or Customer Relations Management on 087 742 0000 or 087 006 0255.

Frequently asked questions

What is the PPRA complaints contact number?

Customer Relations Management is on 087 742 0000 or 087 006 0255. For progress on a complaint already lodged, call 087 285 3222.

How do I report an estate agent to the PPRA?

Complete the online complaint form on theppra.org.za, or download and submit the Complaint Initiation Form, and attach the supporting documents.

How long does a PPRA complaint take?

You should hear from the PPRA within 14 working days of lodging. The investigation itself can take 3 months or more.

Can the PPRA get my deposit or money back?

Not through the complaint itself: the PPRA says it cannot order a practitioner to reimburse you. Money held in trust that was lost may be a Fidelity Fund claim, which is only considered after the complaint is finalised or suspended.

Is the PPRA the same as the EAAB?

The PPRA regulates property practitioners under the Property Practitioners Act 22 of 2019. Its site still refers to old Estate Agency Affairs Board (EAAB) examination certificates, and its general email address is eab@theppra.org.za.

Sources

• PPRA, Contact Us: theppra.org.za/contact-us/, read 2026-10-12
• PPRA, How to Lodge a Complaint: theppra.org.za/compliance-and-investigations/investigations/how-to-lodge-a-complaint/, read 2026-10-12
• PPRA, Online Legal Complaint: theppra.org.za/compliance-and-investigations/investigations/online-legal-complaint/, read 2026-10-12
• PPRA, Vuvuzela Fraud and Ethics Hotline: theppra.org.za/vuvuzela-fraud-and-ethics-hotline/, read 2026-10-12