CSOS Complaints Contact Details

The Community Schemes Ombud Service (CSOS) handles disputes in community schemes such as sectional title schemes and homeowners associations. Its toll-free number is 0800 000 653, and complaints can be emailed to complaints@csos.org.za.

Official contact details

• Toll-free: 0800 000 653
• Head office: 010 593 0533
• General email: info@csos.org.za
• Complaints email: complaints@csos.org.za
• Hours: Monday to Friday, 08:00 to 16:30
• Head office address: Die Anker Building, 1279 Mike Crawford St, Centurion, 0169

The CSOS website also has a “Make a complaint” page and a CSOS Connect portal. Use one channel in writing and keep the reference number CSOS gives you.

CSOS regional offices

• Gauteng, Limpopo and North West: Die Anker Building, Centurion, with offices in Polokwane (Standard Bank Square, 49 Hans Van Rensburg St) and Rustenburg (New Heights, 67 Brink Street)
• KwaZulu-Natal, Free State and Mpumalanga: 7th Floor Aquasky Towers, 275 Anton Lembede Street, Durban, 031 001 4215 or 087 805 0235, with offices in Bloemfontein and Mbombela
• Western Cape, Eastern Cape and Northern Cape: 8th Floor Constitution House, 124 Adderley Street, Cape Town, 021 001 2569 or 087 805 0226
• Gqeberha: Regus Building, Fairview Office Park, 041 399 9430; George: Smokey Mountain Building, 14 CJ Langenhoven Rd

CSOS lists a regional email for each office, but shows it partly hidden on its site. Use info@csos.org.za or complaints@csos.org.za rather than guessing a regional address.

Sources

• CSOS contact page, csos.org.za/contact, read 19 September 2026