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CSOS Complaints Contact Details

Updated 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Community Schemes Ombud Service (CSOS) handles disputes in community schemes such as sectional title schemes and homeowners associations. Its toll-free number is 0800 000 653, and complaints can be emailed to complaints@csos.org.za.

Official contact details

The CSOS website also has a “Make a complaint” page and a CSOS Connect portal. Since 1 April 2026 all new disputes must be lodged via CSOS Connect; disputes emailed before that date continue under the legacy email process. Keep the reference number CSOS gives you.

CSOS regional offices

  • Gauteng, Limpopo and North West: Die Anker Building, Centurion, with offices in Polokwane (Standard Bank Square, 49 Hans Van Rensburg St) and Rustenburg (New Heights, 67 Brink Street)
  • KwaZulu-Natal, Free State and Mpumalanga: 7th Floor Aquasky Towers, 275 Anton Lembede Street, Durban, 031 001 4215 or 087 805 0235, with offices in Bloemfontein and Mbombela
  • Western Cape, Eastern Cape and Northern Cape: 8th Floor Constitution House, 124 Adderley Street, Cape Town, 021 001 2569 or 087 805 0226
  • Gqeberha: Regus Building, Fairview Office Park, 041 399 9430; George: Smokey Mountain Building, 14 CJ Langenhoven Rd

CSOS lists a regional email for each office, but shows it partly hidden on its site. Use info@csos.org.za or complaints@csos.org.za rather than guessing a regional address.

Frequently asked questions

What is the CSOS Complaints contact number?

Its toll-free number is 0800 000 653, and complaints can be emailed to complaints@csos.org.za.

What is the CSOS Complaints email address?

General email: info@csos.org.za.

How do I know these CSOS Complaints details are correct?

We only list details read from the official website or channels of CSOS Complaints, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

  • CSOS contact page, csos.org.za/contact, read 19 September 2026