Western Cape Municipalities Contacts

The Western Cape contains one metropolitan municipality, the City of Cape Town, with district and local municipalities serving the rest of the province.

City of Cape Town contact details

Customer Call Centre	0860 103 089, routed by menu option
General email	[email protected]
Accounts email	[email protected]
Water (Option 2, 24/7)	[email protected], WhatsApp 060 018 1505, SMS 31373
Electricity (Option 3, 24/7)	[email protected], SMS 31220
Emergencies	021 480 7700, or 112
Fraud hotline	0800 323 130

Source: capetown.gov.za.

Go to a specific page

Outside the City of Cape Town

The rest of the Western Cape is served by district municipalities made up of local municipalities. Check the municipality named on your account, and ask which authority is the service authority for the function you need, since water services may sit with either the district or the local municipality.

Electricity in the Western Cape

Cape Town publishes both routes side by side because the split matters. In City-supplied areas, faults go to 0860 103 089, SMS 31220 or [email protected]. In Eskom-supplied areas, including parts of the metro, they go to Eskom on 0860 037 566, SMS 35328 or [email protected].

Check the supplier named on your bill or prepaid receipt first, since neither can work on the other’s network.

Escalating a complaint

The City of Cape Town runs its own Ombudsman on 021 400 5487 or [email protected] for complaints its departments have not resolved. Beyond that, maladministration complaints go to the Public Protector on 0800 112 040, and electricity disputes to NERSA via nersa.org.za.

FAQs

How many metros are in the Western Cape? One, the City of Cape Town.
Is my Cape Town electricity from the City or Eskom? Either. Check the supplier named on your bill, since parts of the metro are Eskom-supplied.
Does Cape Town have an Ombudsman? Yes, on 021 400 5487, for complaints the City’s departments have not resolved.