This page covers how to contact Fidelity ADT in South Africa. The details below were taken from the official Fidelity ADT contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Fidelity ADT and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Fidelity ADT contact numbers
These routes were verified against the official Fidelity ADT contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Emergencies, inland | 086 1212 400 |
| Emergencies, inland (alternate) | 011 697 7000 |
| Emergencies, coastal | 086 1212 300 |
| SecureDrive vehicle tracking | 0861 737 483 |
| SecureDrive SMS, WhatsApp or CallMe | 083 939 0300 |
| SecureDrive telephone | 011 766 6061 |
| Customer care, inland | [email protected] |
| Customer care, coastal | [email protected] |
ADT in South Africa trades as Fidelity ADT, part of the Fidelity Services Group, which is why its contact addresses use the fidelity-services.com domain. The emergency lines are split inland and coastal, so pick the one for your region rather than the first number you find. Have your alarm account number and your passphrase ready: an armed response operator will ask for the passphrase to confirm the call is genuine, and that is also your protection against anyone phoning you claiming to be from the control room.
Choosing the right Fidelity ADT route
Fidelity ADT splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- WhatsApp for securedrive sms, whatsapp or callme on 083 939 0300, which handles routine queries without waiting in a phone queue.
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at adt.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Fidelity ADT contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Fidelity ADT.
- Reach Fidelity ADT through the official site at adt.co.za rather than through a number in a search advert or a social media reply.
- Fidelity ADT will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
- ContactDetails.co.za home
- Security
- Fake Supplier Contact Details
- Fidelity Midrand Contact Details
- Fidelity Service Group Contact Details
- Fidelity Witbank Contact Details
- Imvula Security Contact Details
- Natpro Security Contact Details
Frequently asked questions
What is the Fidelity ADT contact number?
The routes Fidelity ADT publishes on its official contact page are listed in the table above, with what each one is for. The main route is 086 1212 400. Confirm it on adt.co.za before relying on it, since numbers are changed from time to time.
How do I know a Fidelity ADT number is genuine?
Check it against the official site at adt.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Fidelity ADT, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Fidelity ADT source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.