Parking at OR Tambo International is run by Airports Company South Africa, the state-owned company that operates the airport. ACSA does not publish a separate parking telephone line; parking queries go through the airport helpdesk.
Be careful which site you are on. A number of commercial operators sell OR Tambo parking, meet-and-greet and off-airport shuttle services on domain names built around the airport name. They are resellers, not ACSA, and the details below are the airport operator itself.
Official contact channels
- Airport helpdesk: 011 921 6262
- Customer care email: [email protected]
- Flight information: 086 727 7888
- Postal address: Private Bag X1, O.R. Tambo International Airport, 1627
- ACSA publishes a parking calculator and parking maps for the airport on its own website
Use the parking calculator before you travel rather than guessing at a daily rate. Tariffs differ by parking zone and by how long you stay, and the difference between the short-stay and long-stay areas over a week is substantial.
What this organisation provides
- On-airport parking across several zones, including short-stay and long-stay
- A published parking calculator for working out the cost before arriving
- Parking maps showing the zones and terminal access
- Shuttle transfers between remote parking areas and the terminals
- Pre-booking of parking through the ACSA parking service
If you are parking for more than a couple of days, the remote zones are cheaper but depend on a shuttle. Factor the transfer time into your arrival planning, particularly for an early international departure where check-in closes well before the flight.
Address and operating information
- O.R. Tambo International Airport, Kempton Park, Ekurhuleni, Gauteng
- The airport operates 24 hours a day, and so do its parking facilities
- ACSA operates nine South African airports, of which OR Tambo is the largest
- The same helpdesk structure applies at Cape Town International and King Shaka International
- ACSA is a state-owned company reporting to the Department of Transport
A lost parking ticket is handled at the airport rather than by phone. Expect to prove when you arrived, because the default charge on a lost ticket is normally calculated from the maximum stay rather than from your word.
Support and escalation routes
- Parking, lost tickets and facility queries: 011 921 6262 or [email protected]
- Damage to a vehicle in a parking area should be reported before you leave the facility, while the evidence and the ticket are still current
- Unresolved consumer complaints can go to the Consumer Goods and Services Ombud on 0860 000 272
- ACSA is a public entity, so maladministration can be raised with the Public Protector
- Flight delays, baggage and check-in are matters for your airline, not for the airport operator
Keep the airline and the airport apart when complaining. ACSA runs the building, the parking and the security queues; it does not operate flights, and a complaint about a cancelled flight sent to the airport simply gets forwarded.
Sources
- Airports Company South Africa, O.R. Tambo International Airport pages, airports.co.za, read 3 September 2026