Business · Contact details
Mall of Africa Contact Details
Mall of Africa’s centre management line is 010 596 1470, and its reception mailbox is reception@mallofafrica.co.za. The mall is open every day from 09:00 to 20:00, public holidays included. We read these details on mallofafrica.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Mall of Africa or its owner Attacq, and we cannot book space, trace lost items or deal with a store on your behalf.
Official contact channels
| What it is for | Contact |
|---|---|
| General enquiries and centre management | 010 596 1470 (+27 10 596 1470), reception@mallofafrica.co.za |
| Organisation email in the site’s structured data | communications@mallofafrica.co.za |
| Leasing retail space, SOOK exhibition space, in-mall advertising, Waterfall City Park | Lease Enquiries form on the Lease Space page |
| Parking (operator Advance On Point Solutions) | mallofafrica@advanceops.co.za |
| Newsletter and competitions | Sign-up form in the site footer |
For a problem with something you bought, contact the store itself. Each store listing on mallofafrica.co.za gives the shop number, entrance, level and, for most tenants, a direct phone number.
What this organisation provides
Mall of Africa is a regional shopping centre in Waterfall City, Midrand. Its tenants include Woolworths, Zara, Maxhosa Africa, Nike, Michael Kors, Hugo Boss and Emporio Armani, with restaurants, a nine-screen cinema complex that includes an IMAX theatre, and leisure tenants such as Bounce and Discovery Soccer Park. SOOK Mall of Africa is its space for pop-up and exhibition retail. Attacq, the property developer, lists Mall of Africa as the retail anchor of its Waterfall City precinct, and the mall’s website links to Attacq’s privacy policy and PAIA manual.
Many searchers are looking for the Archive store. The mall’s directory lists Archive, the streetwear brand, at shop 1223, Entrance 6, Lower Level 3, with a store number of 011 729 5065 and the same 09:00 to 20:00 hours as the mall.
Address and operating information
The mall is on the corner of Magwa and Lone Creek Crescents, Waterfall City, Midrand 1686. Centre management sits at Entrance 16, Parkade C, Floor 4. To get there, the mall’s directions say to leave the N1 at the Allandale turnoff, turn left into Magwa Crescent, left into Lone Creek Crescent, right at City Lodge into Karkloof Crescent, then left at the first circle into the mall, and drive up Parkade D2 to level 4.
| Item | As published by the mall |
|---|---|
| Trading hours | Monday to Sunday, including public holidays, 09:00 to 20:00. Banking and restaurant hours may differ. |
| Weekday parking | R10 for up to 2 hours, rising in steps to R90 for 8 to 24 hours; 20-minute drive-through grace period |
| Weekend and public holiday parking | R15 flat |
| Lost parking ticket | R100 |
| Wheelchairs | Information Desk on Level 5 opposite the iStore, or the Control Room at Level 4, Entrance 16, Parkade C |
| Uber pick-up | Entrance 6 (banking entrance), and entrances 8 and 9 below Dis-Chem |
| Electric vehicle charging | Fast charger in Parkade D2 |
The mall warns that trading hours change over the festive season and that some stores may not open on voluntary trading days, so check with the store before a late visit. The mall also points drivers to the admyt and EEZI apps as ways to pay for parking.
Support and escalation routes
- For a purchase, refund or repair, go to the store first with your slip, using the phone number on its mall directory listing.
- For a parking charge or boom problem, email the parking operator at mallofafrica@advanceops.co.za with your ticket or app reference.
- For safety, cleanliness or anything the store or operator does not resolve, contact centre management on 010 596 1470 or reception@mallofafrica.co.za.
- If a retailer does not resolve a consumer complaint, take it to the Consumer Goods and Services Ombud on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.
Requests about personal information collected by the mall, including newsletter sign-ups, fall under Attacq’s privacy policy and PAIA manual, both linked in the mall’s footer.
Sources
- mallofafrica.co.za: About page (general enquiries and centre management), Plan My Visit (hours, parking, facilities), Lease Space, the Archive store listing and the homepage structured data, read 16 September 2026
- attacq.co.za: Waterfall City precinct description, read 16 September 2026
- cgso.org.za published contact details