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Sector Hub

Medical Aid Contact Details

Find official medical scheme contact details, claims and authorisation routes, emergency numbers, complaint escalation and useful guides all in one place.

Popular Contact Routes

Quick access to the most used support routes.

Medical aid claims

Submit and track scheme claims.

Get Help β†’

Hospital authorisation

Pre-authorise a hospital admission.

Get Support β†’

Chronic medicine

Chronic benefit registration and refills.

Get Help β†’

Emergency services

Ambulance and emergency numbers.

Get Help β†’

Membership queries

Join, change or query membership.

Go to Contacts β†’

Debit order queries

Medical aid debit order problems.

Get Help β†’

Broker support

Medical aid broker assistance.

Get Support β†’

Scheme complaints

Escalate to the scheme or health ombud.

Lodge Complaint β†’

What you can do from this hub

Everything you need to reach and resolve issues with medical schemes, administrators and health cover.

Find official contacts

Get official phone numbers, emails and offices.

Get support pages

Access help pages and self-service options.

Compare routes

Compare providers and their support options.

Escalate complaints

Lodge and escalate complaints the right way.

Stay safe from fraud

Tips and tools to protect your money and identity.

Use helpful guides

Step-by-step guides for common problems.

How to Use This Hub

Follow these simple steps to find the help you need.

  1. 1

    Choose Your Need

    Select the issue or service you need help with.

  2. 2

    Pick Your Provider

    Find your provider or office from our listings.

  3. 3

    Choose a Contact Method

    Use phone, email, chat or online forms.

  4. 4

    Get Help or Escalate

    Resolve your issue or escalate if needed.

  5. 5

    Stay Informed

    Save useful pages and stay updated on important info.

Frequently Asked Questions

Still not sure which scheme route to use?

We're here to help you find the right contact or guide.