Government · Contact details
SARS Contact Details
The SARS contact number is 0800 00 7277, the toll-free SARS Contact Centre and helpline for taxpayer and eFiling queries. From outside South Africa, call +27 11 602 2093. The SARS WhatsApp number is 0800 11 7277, while taxpayers can email contactus@sars.gov.za. The Contact Centre is open weekdays 08:00 to 16:00, except Wednesdays when it opens at 09:00, and is closed on weekends and public holidays. Every detail below was read from the Contact Us pages on sars.gov.za on 14 September 2026.
SARS contact details at a glance
| What you need | Contact |
|---|---|
| SARS Contact Centre (toll-free) | 0800 00 7277 |
| International callers | +27 11 602 2093 |
| 0800 11 7277 | |
| Email for taxpayers | contactus@sars.gov.za |
| Email for tax practitioners | pcc@sars.gov.za |
| SMS | 47277 |
| USSD | *134*7277# |
| Complaints Management Office (toll-free) | 0800 12 12 16 |
| Report a tax crime anonymously | 0800 00 2870 |
| Head office switchboard | 012 422 4000 |
| Online queries | SARS Online Query System on sars.gov.za |
| Call back to book an appointment | SMS Booking and your ID number to 47277 |
| Payment allocation | Log an Account Related Query on the SARS Online Query System |
| Large Business and International queries | LBI Online Query System |
| Office of the Tax Ombud (toll-free) | 0800 662 837, complaints@taxombud.gov.za |
SARS call centre number and operating hours
The SARS call centre number for customer service, eFiling queries and general taxpayer help is 0800 00 7277. SARS describes this as its toll-free Contact Centre number. It is not a 24-hour line.
| Day | Contact Centre and branches |
|---|---|
| Monday, Tuesday, Thursday, Friday | 08:00 to 16:00 |
| Wednesday | 09:00 to 16:00 |
| Weekends and public holidays | Closed |
Outside these hours, SARS digital channels still work, including eFiling, the SARS MobiApp, the SARS Online Query System, WhatsApp, SMS and USSD. International callers should allow for the time difference when calling, booking an appointment or requesting a call back.
SARS WhatsApp number, SMS and USSD
The SARS WhatsApp number is 0800 11 7277. Save the number in your contacts and send “Hi” to start using the service. It can answer general tax questions for anyone and gives registered personal income taxpayers additional services when they message from the cellphone number registered with SARS.
- tax reference number, statement of account and notice of assessment
- refund status and audit status
- auto assessment status and two-pot application status
- registering for personal income tax and uploading supporting documents
The WhatsApp service needs data and is not available to tax practitioners. Without a smartphone, use SMS 47277 for your tax reference number, whether you must file a return, a statement of account or a call back to book an appointment. You can also dial *134*7277# for the USSD menu, which covers registration, your tax reference number, your account balance, whether you must file, the two-pot calculator and your two-pot application status.
SARS also runs a one-way WhatsApp broadcast channel for reminders and scam alerts. That channel cannot answer questions.
SARS email address for queries
The SARS email address for taxpayers is contactus@sars.gov.za. Tax practitioners use pcc@sars.gov.za. When you email either address, SARS sends an automated reply with a case number and then quotes that case number in related correspondence.
Emails must be under 10MB. If an email is larger, SARS will ask you to resubmit it. Include your tax reference number or ID number in the email.
For supporting documents, SARS recommends using the upload feature on the SARS Online Query System rather than email. The same system lets you send a query online without calling, while eFiling users can raise queries from their profile.
SARS eFiling login contact number
For eFiling login and profile problems, use the SARS Contact Centre on 0800 00 7277. SARS does not publish a separate eFiling helpline. Smartphone users can also use WhatsApp, the SARS MobiApp, Live Chat and Ask SARS a question.
If you suspect that your eFiling profile was compromised, use the digital fraud reporting form online.
SARS call back request and appointment booking
To request a SARS call back to book an appointment, SMS the word Booking, a space and your ID, passport or asylum number to 47277. The page gives Booking 91120801123456 as an example. A SARS official then calls you back to arrange the appointment.
The SMS must come from the cellphone number registered on eFiling. The service is for taxpayers and registered representatives registered for Personal Income Tax, not tax practitioners. You can also call the Contact Centre on 0800 00 7277 and ask an official to book the appointment.
SARS complaints contact number
The SARS Complaints Management Office number is 0800 12 12 16. SARS says this toll-free number replaced 0860 12 12 16, so the old number should not be used.
Before lodging a complaint, SARS asks you to follow these steps:
- ask the supervisor or manager where you were served to fix the problem
- call the Contact Centre on 0800 00 7277 if the matter is still unresolved
- get a case number, which is required for complaints about quality and speed of service, unresolved operational matters and lost documents
Then lodge the complaint on eFiling or at a SARS branch. There is no email or printable complaint form; the form is completed online, or by a SARS agent for you. SARS says you get an acknowledgement the same day and that it aims to resolve complaints within 21 business days.
If you are still not satisfied after the maximum 21 business days, you can follow the Tax Ombud process. A disagreement with an assessment is not treated as a complaint; use the objection and dispute resolution process instead.
SARS Tax Ombud contact details
The Office of the Tax Ombud is separate from SARS. Its toll-free contact number is 0800 662 837, and complaints can be emailed to complaints@taxombud.gov.za. You can contact the office directly or through a representative with a power of attorney.
SARS fraud and tax crime reporting number
To report tax crime anonymously by phone, use 0800 00 2870. SARS also has three online reporting forms on its Report a Tax Crime page: one for digital fraud, one for SARS staff involved in corruption, and one for tax or customs crimes.
Digital fraud includes situations such as a hacked eFiling profile or a refund paid into a fraudulent bank account. Staff corruption includes conduct such as asking for payment to file a return. SARS says it will not give you feedback on a tax crime case because it cannot discuss another person’s tax affairs.
Whistleblowers reporting an employer or public institution are protected under the Protected Disclosures Act 26 of 2000 and should say that they are reporting in terms of that Act.
SARS payment allocation and proof of payment queries
SARS does not publish a dedicated payment allocation or proof of payment email address. To ask SARS to allocate an Income Tax, PAYE or VAT payment, use Log an Account Related Query on the SARS Online Query System.
Explain the allocation in the Notes field and upload the supporting documents. SARS also says to quote the correct 19-digit PRN when making a payment so that it is allocated automatically.
SARS Commissioner, relationship manager and VAT contacts
SARS does not publish contact details for the Commissioner’s office or for relationship managers. The head office switchboard is 012 422 4000, while large business clients use the LBI Online Query System.
VAT queries go through the SARS Contact Centre on 0800 00 7277 or the SARS Online Query System.
SARS head office contact number and Pretoria address
The SARS head office switchboard number is 012 422 4000. Head office is Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Pretoria, 0181. The postal address is Private Bag X923, Pretoria, 0001.
Head office is not a walk-in service point for tax queries. For taxpayer service, use a SARS branch or the Contact Centre.
SARS branches and branch contact details
SARS branches keep the same hours as the Contact Centre. SARS asks taxpayers to book an appointment to avoid queuing. Appointments can be booked through the online booking system, the SARS MobiApp, or by sending the word Booking and your ID number to 47277. Virtual appointments by video or teleconference are also available.
The SARS Worcester branch is at Naude Building, 59 Church Street, Worcester, 6850. The SARS branch finder lists physical addresses by province but does not give a direct phone number for each branch, so use 0800 00 7277 for branch queries. SARS has closed some branches, including Nigel and Benoni, so check the branch finder before travelling.
- SARS Umhlanga: Umhlanga Ridge Branch, 29 Equinox Road, Umhlanga Ridge, 4319
- SARS Durban: 201 Dr. Pixley Kaseme Street (formerly West Street), Durban
- SARS Cape Town: 17 Lower Long Street, Cape Town, 8001
- SARS Bellville: 14 Strand Road, Bellville, 7530
To see somebody at a SARS branch in Cape Town, Durban or elsewhere, book an appointment first. SARS’s branch finder does not list a Lephalale or Harrismith branch. Its Limpopo branches are Giyani, Lebowakgomo, Polokwane and Sibasa, while its Free State branches include Bethlehem, Bloemfontein, Kroonstad and Welkom.
Guide: Verify Tax Compliance Status
Frequently asked questions
What is the SARS contact number?
The SARS contact number is 0800 00 7277. It is the toll-free SARS Contact Centre number for general taxpayer and eFiling queries.
What is the SARS WhatsApp number?
The SARS WhatsApp number is 0800 11 7277. Save the number and send “Hi” to start using the service.
Is the SARS contact number available 24 hours?
No. The Contact Centre is open 08:00 to 16:00 on Monday, Tuesday, Thursday and Friday, and 09:00 to 16:00 on Wednesday. It is closed on weekends and public holidays.
What is the SARS email address for queries?
Taxpayers use contactus@sars.gov.za, while tax practitioners use pcc@sars.gov.za. Include your tax reference number or ID number.
How do I request a call back from SARS?
SMS Booking, a space and your ID, passport or asylum number to 47277 from the cellphone number registered on eFiling. A SARS official will call you back to book an appointment.
What is the SARS complaints contact number?
The SARS Complaints Management Office number is 0800 12 12 16. SARS says this number replaced 0860 12 12 16.
What is the SARS whistleblowing number?
Tax crime or corruption can be reported anonymously by phone on 0800 00 2870.
How do I call SARS from overseas?
Call +27 11 602 2093. SARS publishes no UK or other country-specific number.
What are the Tax Ombud contact details?
Call 0800 662 837 or email complaints@taxombud.gov.za.
Sources
- SARS Contact Centre, sars.gov.za/contact-us/contact-centre, read 14 September 2026
- SARS Contact SARS by email/online, sars.gov.za/contact-us/contact-sars-by-email-online, read 14 September 2026
- SARS Mobile Tax Services (WhatsApp, SMS, USSD), sars.gov.za, read 14 September 2026
- SARS Lodge a complaint, sars.gov.za/contact-us/lodge-a-complaint, read 14 September 2026
- SARS Report a tax crime, Head Office and Branch Finder pages, sars.gov.za, read 14 September 2026
- SARS SMS eBooking call back notice, sars.gov.za/latest-news/, read 25 September 2026
- SARS Guide to the Online Query System and Unallocated Payments pages, sars.gov.za, read 25 September 2026
- SARS Send us a query page, sars.gov.za/contact-us/send-us-a-query/, read 25 September 2026
- SARS Branch Finder, KwaZulu-Natal, Western Cape, Limpopo and Free State pages, sars.gov.za/contact-us/branch-finder/, read 25 September 2026
- Office of the Tax Ombud Contact Us, taxombud.gov.za/contact-us/, read 25 September 2026