Government · Contact details
SARS Contact Details
The South African Revenue Service (SARS) contact number is 0800 00 7277, the toll-free SARS Contact Centre and helpline, which also handles eFiling queries. It is open weekdays 08:00 to 16:00 (Wednesdays 09:00 to 16:00) and is closed on weekends and public holidays. From outside South Africa, call +27 11 602 2093. The SARS email address for taxpayers is contactus@sars.gov.za, and the SARS WhatsApp number is 0800 11 7277. Every detail below was read from the Contact Us pages on sars.gov.za on 14 September 2026.
SARS contact details at a glance
| What you need | Contact |
|---|---|
| SARS Contact Centre (toll-free) | 0800 00 7277 |
| International callers | +27 11 602 2093 |
| Email for taxpayers | contactus@sars.gov.za |
| Email for tax practitioners | pcc@sars.gov.za |
| 0800 11 7277 | |
| SMS | 47277 |
| USSD | *134*7277# |
| Complaints Management Office (toll-free) | 0800 12 12 16 |
| Report a tax crime anonymously | 0800 00 2870 |
| Head office switchboard | 012 422 4000 |
| Online queries | SARS Online Query System on sars.gov.za |
| Call back to book an appointment | SMS Booking and your ID number to 47277 |
| Payment allocation | Log an Account Related Query on the SARS Online Query System |
| Large Business and International queries | LBI Online Query System |
| Office of the Tax Ombud (toll-free) | 0800 662 837, complaints@taxombud.gov.za |
SARS call centre hours
| Day | Contact Centre and branches |
|---|---|
| Monday, Tuesday, Thursday, Friday | 08:00 to 16:00 |
| Wednesday | 09:00 to 16:00 |
| Weekends and public holidays | Closed |
The SARS call centre is not a 24-hour line. Outside these hours, the digital channels still work: eFiling, the SARS MobiApp, the SARS Online Query System, WhatsApp, SMS and USSD. SARS notes that international callers must allow for the time difference when calling, booking appointments or asking for a call back.
SARS email address for queries
SARS publishes two email addresses: contactus@sars.gov.za for taxpayers and pcc@sars.gov.za for tax practitioners. When you email either one, you receive an automated reply with a case number, which SARS then quotes in related correspondence. Emails must be under 10MB; if yours is larger, SARS will ask you to resubmit. Always include your tax reference number or ID number in the email.
For supporting documents, SARS recommends the upload feature on the SARS Online Query System rather than email. The same system lets you send a query online without calling, and eFiling users can raise queries from their profile.
SARS eFiling login contact number
There is no separate eFiling helpline. For eFiling login and profile problems, call the SARS Contact Centre on 0800 00 7277. If you suspect your eFiling profile was compromised, use the digital fraud reporting form online. Smartphone users can also use WhatsApp, the SARS MobiApp, Live Chat and Ask SARS a question.
SARS payment allocation and proof of payment email
SARS does not publish a dedicated payment allocation or proof of payment email address. To ask SARS to allocate an Income Tax, PAYE or VAT payment, use Log an Account Related Query on the SARS Online Query System, explain the allocation in the Notes field and upload your supporting documents. Quote the correct 19-digit PRN when you pay so the payment is allocated automatically.
SARS Commissioner, relationship manager and VAT contacts
SARS does not publish contact details for the Commissioner’s office or for relationship managers. The head office switchboard is 012 422 4000, and large business clients use the LBI Online Query System. VAT queries go through the Contact Centre on 0800 00 7277 or the SARS Online Query System.
SARS WhatsApp, SMS and USSD
Save 0800 11 7277 in your contacts and send “Hi” to use SARS on WhatsApp. It answers general tax questions for anyone and, for registered personal income taxpayers messaging from their registered cellphone number, offers these services:
- tax reference number, statement of account and notice of assessment
- refund status and audit status
- auto assessment status and two-pot application status
- registering for personal income tax and uploading supporting documents
The WhatsApp service needs data and is not available to tax practitioners. Without a smartphone, SMS 47277 for your tax reference number, whether you must file a return, a statement of account or a call back to book an appointment. Or dial *134*7277# for the USSD menu, which covers registration, your tax reference number, your account balance, whether you must file, the two-pot calculator and your two-pot application status. SARS also runs a one-way WhatsApp broadcast channel for reminders and scam alerts, which cannot answer questions.
SARS call back request
To request a SARS call back, SMS the word Booking, a space and your ID, passport or asylum number to 47277, for example Booking 91120801123456. A SARS official calls you back to book an appointment. The SMS must come from the cellphone number registered on eFiling, and the service is only for taxpayers and registered representatives registered for Personal Income Tax, not tax practitioners. You can also call the Contact Centre on 0800 00 7277 and an official will book the appointment for you.
SARS complaints contact number
The SARS Complaints Management Office number is now toll-free: 0800 12 12 16. SARS says it replaced 0860 12 12 16, so do not use the old number. Before you complain, SARS asks you to:
- ask the supervisor or manager where you were served to fix the problem
- call the Contact Centre on 0800 00 7277 if it is still unresolved
- get a case number, which is required for complaints about quality and speed of service, unresolved operational matters and lost documents
Then lodge the complaint on eFiling or at a SARS branch. There is no email or printable complaint form; the form is completed online, or by a SARS agent for you. You get an acknowledgement the same day, and SARS aims to resolve complaints within 21 business days. If you are still not satisfied after the maximum 21 business days, you can follow the Tax Ombud process. A disagreement with an assessment is not a complaint: use the objection and dispute resolution process instead.
SARS Tax Ombud contact details
The Office of the Tax Ombud is separate from SARS. Its toll-free number is 0800 662 837, and complaints go to complaints@taxombud.gov.za. You can contact it directly or through a representative with a power of attorney.
SARS fraud and tax crime reporting
SARS has three online reporting forms on its Report a Tax Crime page: one for digital fraud, such as a hacked eFiling profile or a refund paid into a fraudulent bank account; one for SARS staff involved in corruption, such as asking for payment to file a return; and one for tax or customs crimes. You can also report anonymously by phone on 0800 00 2870. SARS will not give you feedback on the case, because it cannot discuss another person’s tax affairs. Whistleblowers reporting an employer or public institution are protected under the Protected Disclosures Act 26 of 2000 and should say they are reporting in terms of that Act.
SARS head office in Pretoria
SARS head office is Lehae La SARS, 299 Bronkhorst Street, Nieuw Muckleneuk, Pretoria, 0181, with a switchboard on 012 422 4000. The postal address is Private Bag X923, Pretoria, 0001. Head office is not a walk-in service point for tax queries; use a branch or the Contact Centre.
SARS branches, including Worcester
SARS branches keep the same hours as the Contact Centre. To avoid queuing, SARS asks you to book an appointment through its online booking system or the SARS MobiApp, or SMS the word Booking and your ID number to 47277; virtual appointments by video or teleconference are also available. The SARS Worcester branch is at Naude Building, 59 Church Street, Worcester, 6850. SARS’s branch finder lists physical addresses by province but does not give a direct phone number for each branch, so call 0800 00 7277 for branch queries. SARS has closed some branches, including Nigel and Benoni, so check the branch finder before you travel.
- SARS Umhlanga: Umhlanga Ridge Branch, 29 Equinox Road, Umhlanga Ridge, 4319
- SARS Durban: 201 Dr. Pixley Kaseme Street (formerly West Street), Durban
- SARS Cape Town: 17 Lower Long Street, Cape Town, 8001
- SARS Bellville: 14 Strand Road, Bellville, 7530
To see somebody at a SARS branch in Cape Town, Durban or elsewhere, book an appointment first. SARS’s branch finder does not list a Lephalale or Harrismith branch: its Limpopo branches are Giyani, Lebowakgomo, Polokwane and Sibasa, and its Free State branches include Bethlehem, Bloemfontein, Kroonstad and Welkom.
Guide: Verify Tax Compliance Status
Frequently asked questions
What is the SARS helpline number?
The SARS helpline is the toll-free Contact Centre on 0800 00 7277, open weekdays 08:00 to 16:00 and Wednesdays 09:00 to 16:00.
How do I request a call back from SARS?
SMS Booking, a space and your ID number to 47277 from your registered cellphone number, and a SARS official will call you back.
Can I contact SARS via email?
Yes. Taxpayers email contactus@sars.gov.za and tax practitioners email pcc@sars.gov.za. Include your tax reference or ID number.
What is the SARS whistleblowing number?
Report tax crime or corruption anonymously on 0800 00 2870.
How do I call SARS from overseas?
Call +27 11 602 2093. SARS publishes no UK or other country-specific number.
What are the Tax Ombud contact details?
Call 0800 662 837 or email complaints@taxombud.gov.za.
Sources
- SARS Contact Centre, sars.gov.za/contact-us/contact-centre, read 14 September 2026
- SARS Contact SARS by email/online, sars.gov.za/contact-us/contact-sars-by-email-online, read 14 September 2026
- SARS Mobile Tax Services (WhatsApp, SMS, USSD), sars.gov.za, read 14 September 2026
- SARS Lodge a complaint, sars.gov.za/contact-us/lodge-a-complaint, read 14 September 2026
- SARS Report a tax crime, Head Office and Branch Finder pages, sars.gov.za, read 14 September 2026
- SARS SMS eBooking call back notice, sars.gov.za/latest-news/, read 25 September 2026
- SARS Guide to the Online Query System and Unallocated Payments pages, sars.gov.za, read 25 September 2026
- SARS Send us a query page, sars.gov.za/contact-us/send-us-a-query/, read 25 September 2026
- SARS Branch Finder, KwaZulu-Natal, Western Cape, Limpopo and Free State pages, sars.gov.za/contact-us/branch-finder/, read 25 September 2026
- Office of the Tax Ombud Contact Us, taxombud.gov.za/contact-us/, read 25 September 2026