Insurance & Medical Aid · Support
Bonitas Claims Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
Bonitas claims go to claims@bonitas.co.za or the Bonitas WhatsApp line, 076 172 3151; for general queries call 0860 002 108. Bonitas Medical Fund accepts claims by email, app, WhatsApp, Member Zone, post or at a walk-in centre.
Bonitas claims contact details at a glance
| Route | Details |
|---|---|
| Claims email | claims@bonitas.co.za |
| WhatsApp (submit claim, claim status) | 076 172 3151 |
| Member contact centre (general queries, banking details for refunds) | 0860 002 108 |
| General queries email | queries@bonitas.co.za |
| Bonitas Member App | Menu, then Claims, then Submit a claim |
| Claims by post | Bonitas Claims Department, PO Box 74, Vereeniging, 1930 |
| BonCap / BonCore queries | 0861 239 333 |
Official Bonitas claims route
Email your claims to claims@bonitas.co.za. On WhatsApp, send “Hi” to 076 172 3151 and select “Submit claim”. In the Bonitas Member App, tap Claims, then Submit a claim. You can also post claims to Bonitas Claims Department, PO Box 74, Vereeniging, 1930, or hand them in at a Bonitas walk-in centre.
BonCap and BonCore members use a separate line: 0861 239 333 or PHAQueries@bonitas.co.za.
What you need before contacting
A claim must show:
- Membership number
- Principal member’s name, and the patient’s name with dependant code
- Date of treatment and the amount
- ICD-10 code, tariff code and NAPPI code
- The practice number
Bonitas pays refunds by EFT, so your banking details must be current. Update them by calling 0860 002 108.
Step-by-step contact process
- Check that your banking details are correct for EFT refunds.
- Check that the account or receipt shows your member number, the patient, the date, the amount, the ICD-10 code and the practice number.
- Submit it by email to claims@bonitas.co.za, the Member App, WhatsApp 076 172 3151, Member Zone, post or a walk-in centre.
- Track the claim on your monthly statement, Member Zone, the app or WhatsApp.
Claims must reach Bonitas within four months of the date of treatment.
Escalation route
If a claim is not paid or is paid wrongly, contact the member contact centre on 0860 002 108 or queries@bonitas.co.za with the claim details. For related routes, see Bonitas authorisation, Bonitas chronic and Bonitas for service providers. More medical schemes are in our insurance and medical aid hub.
Frequently asked questions
What is the Bonitas claims email address?
Can I submit a Bonitas claim on WhatsApp?
Yes. Send “Hi” to 076 172 3151 and choose “Submit claim”.
How long do I have to submit a Bonitas claim?
Four months from the date of treatment.
What is the Bonitas claims postal address?
Bonitas Claims Department, PO Box 74, Vereeniging, 1930.
How do I check my Bonitas claim status?
On your monthly statement, Member Zone, the Member App or WhatsApp.
Sources
- Bonitas, How to claim, bonitas.co.za/how-to-claim/, read 27 September 2026
- Bonitas, Support, bonitas.co.za/support/, read 27 September 2026
- Bonitas, How to submit a medical aid claim (FAQ), bonitas.co.za/faq/how-to-submit-a-medical-aid-claim/, read 27 September 2026