Insurance & Medical Aid · Support
Bonitas Chronic Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
The Bonitas chronic medicine line is 0860 002 108 (email chronicmeds@bonitas.co.za) for most plans; BonCap and BonCore members use 0861 239 333 and phachronic@bonitas.co.za instead. Bonitas Medical Fund is a South African medical scheme; since 1 June 2026 its administration has been handled by Momentum Health, with managed care by Private Healthcare Administrators (PHA), and its call centre numbers have not changed.
This page covers chronic medicine only. For Bonitas’s other numbers, see the main Bonitas contact details page.
Bonitas chronic contact details at a glance
| Route | Details |
|---|---|
| Chronic medicine applications: all other plans | 0860 002 108 |
| Chronic medicine email: all other plans | chronicmeds@bonitas.co.za |
| Chronic medicine: BonCap & BonCore | 0861 239 333 |
| Chronic scripts email: BonCap & BonCore | phachronic@bonitas.co.za |
| Bonitas WhatsApp (transition support) | 076 172 3151 |
| Bonitas general queries email | queries@bonitas.co.za |
| Marara Pharmacy customer support | 0860 627 272 (0860 MARARA) |
| Marara Pharmacy WhatsApp | 010 1013 563 |
| Marara Pharmacy (DSP) script email | bonitas@mararapharm.co.za |
| Marara Pharmacy website | www.mararapharmacy.co.za |
| Pharmacy Direct (DSP) phone & WhatsApp | 086 002 7800 |
| Pharmacy Direct email | care@pharmacydirect.co.za |
| Pharmacy Direct website | www.pharmacydirect.co.za |
Official Bonitas chronic medicine route
Which number you use depends on your plan:
- BonCap and BonCore: call 0861 239 333 to register your chronic medicine, or email your script to phachronic@bonitas.co.za.
- All other plans: call 0860 002 108 or email chronicmeds@bonitas.co.za. This is also the Bonitas general queries number for these plans.
Your doctor or pharmacist can also apply on your behalf. For help during the move to the new administrator, Bonitas has a WhatsApp line on 076 172 3151, and general queries can go to queries@bonitas.co.za. Existing chronic scripts remain valid after the transition.
Chronic medicine and pharmacy support
Bonitas covers the 27 Prescribed Minimum Benefit chronic conditions plus depression on all plans, but you must apply for authorisation. Some plans must use a designated service provider (DSP) pharmacy.
Marara Pharmacy
Marara Pharmacy is the DSP for Primary, BonPrime, BonCap and BonCore. Customer support is on 0860 627 272 (0860 MARARA) and WhatsApp on 010 1013 563. Email scripts to bonitas@mararapharm.co.za, or register and upload a prescription at www.mararapharmacy.co.za using “Register/Upload Prescription”.
Pharmacy Direct
Pharmacy Direct is the DSP on Standard Select, BonSave, BonFit, BonEssential, BonEssential Select, Hospital Standard, BonStart and BonStart Plus. Call or WhatsApp 086 002 7800 (type “Hi” to start a WhatsApp session), email care@pharmacydirect.co.za, or apply and submit your prescription at www.pharmacydirect.co.za. It dispenses on a 28-day cycle and delivers to your home, work or doctor.
Eligibility and what you need
- A prescription from your doctor.
- For DSP registration: your medical aid number, dependant code, contact number and delivery address.
- Prescriptions are valid for 6 months, so send an updated script to your pharmacy or DSP every 6 months.
A 30% co-payment applies if you use non-formulary medicine or do not use a required DSP.
How to register chronic medicine with Bonitas
- Get a prescription from your doctor.
- Apply: BonCap and BonCore on 0861 239 333 or phachronic@bonitas.co.za; all other plans on 0860 002 108 or chronicmeds@bonitas.co.za. Your doctor or pharmacist can apply for you.
- You receive a medicine authorisation table or letter listing your authorised chronic medicine.
- If your plan uses a DSP, register with Marara Pharmacy or Pharmacy Direct and send your script.
Escalation route
If your application is declined, Bonitas suggests sending a doctor’s motivation or extra test results, or considering different medicine. If a delivery is delayed, follow up with your DSP pharmacy directly. For anything still unresolved, contact Bonitas on WhatsApp at 076 172 3151 or email queries@bonitas.co.za.
To compare other schemes, browse the insurance and medical aid hub or the medical aid directory B to C listings.
Frequently asked questions
What is the Bonitas chronic department contact number?
Call 0860 002 108 on most plans. BonCap and BonCore members call 0861 239 333.
What is the Bonitas chronic medication email?
chronicmeds@bonitas.co.za for most plans, and phachronic@bonitas.co.za for BonCap and BonCore.
Which pharmacy must I use for Bonitas chronic medicine?
Primary, BonPrime, BonCap and BonCore use Marara Pharmacy. Standard Select, BonSave, BonFit, BonEssential, BonEssential Select, Hospital Standard, BonStart and BonStart Plus use Pharmacy Direct.
Do I need a new chronic script after the move to Momentum Health?
No. Bonitas says existing chronic scripts remain valid, though prescriptions still need renewing every 6 months.
Is there a co-payment on Bonitas chronic medicine?
A 30% co-payment applies for non-formulary medicine or if you do not use a required DSP.
Sources
- Bonitas, 2026 How to: Chronic Medicine (PDF): bonitas.co.za/wp-content/uploads/2026/05/2026-How-to-Chronic-Medicine-1.pdf, read 2026-09-26
- Bonitas, 2026 How to: Marara Pharmacy (PDF): bonitas.co.za/wp-content/uploads/2026/05/2026-How-to-Marara-Pharmacy.pdf, read 2026-09-26
- Bonitas, 2026 How to Register with Pharmacy Direct (PDF): bonitas.co.za/wp-content/uploads/2026/05/2026-How-to-Register-with-Pharmacy-Direct-1.pdf, read 2026-09-26
- Bonitas, Support: bonitas.co.za/support/, read 2026-09-26
- Bonitas, Chronic medicine: bonitas.co.za/chronic-medicine/, read 2026-09-26
- Bonitas, Transition Hub: bonitas.co.za/transitionhub/, read 2026-09-26
- Bonitas, Transition member FAQs (PDF): bonitas.co.za/wp-content/uploads/2026/07/Bonitas-Transition-Member-FAQs-V2-01-07-2026.pdf, read 2026-09-26