Insurance & Medical Aid · Support
Bonitas Contact Details for Service Providers
All Insurance & Medical Aid contactsComplaints & escalation
The Bonitas Provider Contact Centre number for doctors, hospitals and other service providers is 0860 002 108. Hospital authorisations can also be sent to hospital@bonitas.co.za, while provider administration and the Bonitas provider login are handled through the Provider Zone at bonitas.co.za/providerzone.
Bonitas Medical Fund has been administered by Momentum Health since 1 June 2026, with managed care by Private Healthcare Administrators (PHA). This page is for healthcare providers. Members should use the main Bonitas contact details page.
Bonitas provider contact details
| Route | Details |
|---|---|
| Provider Contact Centre | 0860 002 108 |
| Hospital authorisations | 0860 002 108 |
| Hospital authorisations email | hospital@bonitas.co.za |
| Provider Zone portal | bonitas.co.za/providerzone |
| Network joining (providers wanting to join the Bonitas network) | phanetworks@pha.co.za |
| Claims queries relating to previous administrator | queryclaims@bonitas.co.za |
| Chronic scripts: BonCap & BonCore | phachronic@bonitas.co.za |
| Chronic applications: other plans (doctor/pharmacist may apply) | chronicmeds@bonitas.co.za |
| BonCap & BonCore queries | 0861 239 333 |
| BonCap & BonCore queries email | PHAQueries@bonitas.co.za |
Bonitas provider login and Provider Zone
The Bonitas provider login is through the Provider Zone at bonitas.co.za/providerzone. This is Bonitas’s single point of entry for provider administration.
After logging in, providers can handle hospital authorisations, updates and documents, managed care administration, chronic requests, specialist authorisations and pathology results. All providers need to re-register on the Provider Zone, including practices that used the old system, so registration should be completed before relying on the portal.
Existing provider networks and authorisations continue through the 1 June 2026 administrator change. Providers do not need to re-apply for authorisations that have already been granted.
Provider Contact Centre and hospital authorisations
For provider matters that cannot be completed through the Provider Zone, use the Provider Contact Centre on 0860 002 108. The same number handles hospital authorisations.
Hospital authorisations can also be requested by email at hospital@bonitas.co.za. Have the patient’s membership details and your practice details ready when you call or email.
BonCap and BonCore provider queries
For patients on BonCap and BonCore, provider queries go to 0861 239 333 or PHAQueries@bonitas.co.za. Chronic scripts for BonCap and BonCore should be sent to phachronic@bonitas.co.za.
For chronic applications on other plans, a doctor or pharmacist can apply on the member’s behalf through chronicmeds@bonitas.co.za.
Claims queries from the previous administrator
For a claims query relating to the previous administrator, email queryclaims@bonitas.co.za. This route is specifically for claims that date from before the administrator change.
Joining the Bonitas provider network
Providers that want to join the Bonitas network should email phanetworks@pha.co.za. Existing provider networks continue through the 1 June 2026 administrator change.
How to contact Bonitas as a service provider
- Register or re-register on the Provider Zone at bonitas.co.za/providerzone.
- Use the Provider Zone for hospital authorisations, chronic requests, specialist authorisations, updates, documents, managed care administration and pathology results.
- For matters that cannot be completed on the portal, call the Provider Contact Centre on 0860 002 108.
- To request a hospital authorisation by email, write to hospital@bonitas.co.za.
- For a claim dating from the previous administrator, email queryclaims@bonitas.co.za.
- To join the Bonitas network, email phanetworks@pha.co.za.
Provider escalation route
Bonitas does not publish a separate escalation line for providers. Start with the Provider Contact Centre on 0860 002 108, and put unresolved matters in writing to the relevant mailbox above so there is a record. Claims from before the administrator change go to queryclaims@bonitas.co.za.
For other schemes and insurers, browse the insurance and medical aid hub or the insurance directory B to C listings.
Frequently asked questions
Where is the Bonitas provider login?
The Bonitas provider login is through the Provider Zone at bonitas.co.za/providerzone. All providers need to re-register, including practices that used the old system.
What is the Bonitas contact number for service providers?
Call the Provider Contact Centre on 0860 002 108. The same number handles hospital authorisations.
What is the Bonitas hospital authorisation email?
Send hospital authorisations to hospital@bonitas.co.za, or phone 0860 002 108.
Do providers need to re-register with Bonitas?
Yes. All providers need to re-register on the Provider Zone at bonitas.co.za/providerzone, including providers that used the old system.
How does a doctor join the Bonitas network?
Email phanetworks@pha.co.za to join the Bonitas network.
Where do I send claims queries from the previous Bonitas administrator?
Email queryclaims@bonitas.co.za for claims queries relating to the previous administrator.
Sources
- Bonitas, Provider Zone: bonitas.co.za/providerzone/, read 2026-09-26
- Bonitas, Support (Provider Queries): bonitas.co.za/support/, read 2026-09-26
- Bonitas, Transition member FAQs (July 2026): bonitas.co.za/wp-content/uploads/2026/07/Bonitas-Transition-Member-FAQs-V2-01-07-2026.pdf, read 2026-09-26
- Bonitas, How to: chronic medicine (2026): bonitas.co.za/wp-content/uploads/2026/05/2026-How-to-Chronic-Medicine-1.pdf, read 2026-09-26