Insurance & Medical Aid · Contact details
Bonitas Medical Fund Contact Details
Bonitas runs two general queries lines and the one you call depends on your plan: members on every plan except BonCap and BonCore dial 0860 002 108, while BonCap and BonCore members dial 0861 239 333. WhatsApp on 076 172 3151, the hospital authorisation line and the ambulance service on 0860 555 505 cover all plans.
Getting the general queries line wrong sends you to a team that cannot see your plan options, so check which group your plan falls in before you dial. Hospital authorisations and the ambulance line take every plan on the same numbers.
Bonitas Medical Fund contact details by plan
| Route | Details |
|---|---|
| General queries, all plans except BonCap and BonCore | 0860 002 108 or queries@bonitas.co.za |
| General queries, BonCap and BonCore only | 0861 239 333 or PHAQueries@bonitas.co.za |
| WhatsApp, all plans | 076 172 3151 |
| Hospital authorisations, all plans | 0860 002 108 or hospital@bonitas.co.za |
| Ambulance | 0860 555 505 |
When you request an ambulance on 0860 555 505, Bonitas asks you to give your name, your telephone number and your medical aid number, so have the membership number to hand before the call starts rather than looking for it mid call.
What Bonitas is and what its site covers
Bonitas is a registered South African medical scheme offering a range of plans, including the lower cost BonCap and BonCore options. Its website carries the scheme rules and amendments, a dispute resolution route, a PAIA manual, governance and tender information, notices of the annual and special general meetings, and a channel for reporting fraud, waste and abuse. Members also have a mobile app.
Where the Bonitas head office is
The scheme address is General Hertzog Road and Nile Drive, Three Rivers, Vereeniging, 1935. The split by plan applies only to general queries: hospital authorisations and the ambulance line are the same numbers for every plan.
Hospital pre-authorisation and disputes
Get pre-authorisation before a planned hospital admission, because an unauthorised admission is the most common reason a claim is short paid. If a claim or a benefit decision is disputed, use the scheme dispute resolution process published on the Bonitas site first and keep the reference.
If that does not resolve the dispute, a complaint about a medical scheme goes to the Council for Medical Schemes, which is the statutory regulator for schemes and the correct body here rather than an insurance ombud. The Bonitas website does not name a separate administrator anywhere in its contact or support pages, so route queries through Bonitas itself rather than through any third party.
Frequently asked questions
What is the Bonitas Medical Fund contact number?
General queries go to 0860 002 108 for every plan except BonCap and BonCore, and to 0861 239 333 for BonCap and BonCore members. The ambulance service is on 0860 555 505 for all plans.
What is the Bonitas Medical Fund email address?
General queries go to queries@bonitas.co.za for plans other than BonCap and BonCore, and to PHAQueries@bonitas.co.za for those two plans. Hospital authorisation queries go to hospital@bonitas.co.za.
Does Bonitas have a WhatsApp number?
Yes. WhatsApp on 076 172 3151 covers all plans.
Sources
- Bonitas support page with contact numbers split by plan: bonitas.co.za/support/
- Bonitas scheme address and governance links on the same page: bonitas.co.za/support/