Insurance & Medical Aid · Contact details
KeyHealth Medical Scheme Contact Details
The KeyHealth contact number is 0860 671 050, the Client Service Centre, open Monday to Friday 07:30 to 18:00, excluding public holidays. The KeyHealth email address is info@keyhealthmedical.co.za, and KeyHealth’s WhatsApp number is 060 976 8319. KeyHealth does not publish a dedicated chronic email address. Chronic conditions are registered by your treating doctor with MediKredit on 0800 132 345. For help managing a chronic condition, KeyHealth’s Disease Risk Management Programme is on disease.management@keyhealthmedical.co.za and 0860 671 060. Every detail below was read from keyhealthmedical.co.za (Contact us, Chronic Conditions, Medication Benefits, Pre-authorisation and Complaints Process pages) on 19 September 2026.
KeyHealth contact numbers and email addresses
| Department | Contact |
|---|---|
| Client Service Centre | 0860 671 050, info@keyhealthmedical.co.za, WhatsApp 060 976 8319 |
| Membership | 0860 671 050, membership@keyhealthmedical.co.za |
| Proof of payment | proofofpayment@keyhealthmedical.co.za |
| Hospital pre-authorisation | 0860 671 060, preauth@keyhealthmedical.co.za |
| Oncology management programme | 0860 671 060, oncology@keyhealthmedical.co.za |
| Disease Risk Management Programme | 0860 671 060, disease.management@keyhealthmedical.co.za |
| Chronic medication registration (for doctors) | MediKredit 0800 132 345 |
| Claims submission (except dental) | general@keyhealthmedical.co.za |
| New business | newbusiness@keyhealthmedical.co.za |
| Broker queries | khbrokersupport@keyhealthmedical.co.za |
| Fraud / ethics line | 087 023 0161, fraud@keyhealthmedical.co.za |
| Netcare 911 (crisis line and ambulance) | 082 911 |
| Easy-ER (confirming child dependants) | 080 111 0215 |
KeyHealth partner contacts
- DENIS (dental): 0860 104 926. Pre-authorisation: keyhealthenq@denis.co.za; enquiries: customercare@denis.co.za; claims: claims@denis.co.za.
- LifeSense Disease Management: 0860 50 60 80. General enquiries and application forms: enquiry@lifesensedm.com; prescriptions and pathology results: results@lifesensedm.com.
- IsoLeso (optical management): 011 340 9200, info@isoleso.co.za.
How to register a chronic condition with KeyHealth
KeyHealth’s Medication Benefits page says a member diagnosed with a chronic condition must register it before getting access to the chronic medication benefit. Your treating doctor registers the condition by calling MediKredit on 0800 132 345 and giving detailed clinical information, including the ICD-10 code and severity. Some conditions and medicines are authorised automatically when the doctor supplies the correct ICD-10 code. KeyHealth encourages members to use medicines on its Condition Medicine List (CML), including generics, to avoid paying extra; the CML can be searched on the MediKredit website. Chronic medicine is defined as medicine used continuously for 3 months or more for a covered condition. Vitamins are only covered as over-the-counter medication, even if prescribed.
Chronic cover by KeyHealth option
| Option | Chronic conditions covered |
|---|---|
| Essence, Origin | 26 PMB Chronic Disease List conditions |
| Equilibrium, Silver | 26 PMB CDL conditions + 4 additional |
| Gold | 26 PMB CDL conditions + 18 additional |
| Platinum | 26 PMB CDL conditions + 29 additional |
KeyHealth’s Chronic Conditions page lists the 26 PMB CDL conditions covered on every option, including Addison’s disease, asthma, bipolar mood disorder, bronchiectasis, cardiac failure, chronic renal disease, coronary artery disease, Crohn’s disease, COPD, diabetes, epilepsy, glaucoma, haemophilia, hyperlipidaemia and hypertension.
KeyHealth walk-in offices
Walk-in offices are open Monday to Friday 07:30 to 15:30, excluding public holidays:
- Centurion: PPS Centurion Square, corner Gordon Hood and Heuwel Roads
- Cape Town: 28A Wale Street (no office phone number)
- Gqeberha: 170 Cape Road, Mill Park, 041 373 0020
- Polokwane: 41 Hans van Rensburg Street (no office phone number)
- Durban: 236 on Ninth Avenue, Windermere Centre (no office phone number)
The postal address is KeyHealth Medical Scheme, PO Box 14145, Lyttelton, 0140. KeyHealth also offers a mobile app, an online chat facility and a member portal.
KeyHealth hospital pre-authorisation
Call 0860 671 060 or email preauth@keyhealthmedical.co.za within 24 hours before a planned admission, or within two working days after an emergency admission; otherwise a penalty is deducted from the hospital account. Family, friends or the hospital may call for you. Have ready the membership number, the patient’s name and dependant code, the hospital’s name and practice number, the diagnosis or ICD-10 code, and procedure codes for planned surgery. You will also need the practice numbers of the treating and referring doctors. Services must start within 30 days of approval, and authorisation does not guarantee that every cost will be paid.
KeyHealth complaints process
- Email your complaint to info@keyhealthmedical.co.za; the Principal Officer responds in writing within 30 days.
- Unresolved complaints about benefits or contributions go to the Disputes Committee, which decides within 10 days of its hearing.
Sources
- KeyHealth Contact us, Chronic Conditions, Medication Benefits, Pre-authorisation for Hospitalisation and Complaints Process pages, keyhealthmedical.co.za, read 19 September 2026