Insurance & Medical Aid · Contact details
KeyHealth Medical Scheme Contact Details
The KeyHealth medical aid contact number is 0860 671 050, the Client Service Centre for members and providers, open Monday to Friday 07:30 to 18:00, excluding public holidays. The KeyHealth email address is info@keyhealthmedical.co.za, and KeyHealth’s WhatsApp number is 060 976 8319. KeyHealth does not publish a dedicated chronic email address. Chronic conditions are registered by your treating doctor with MediKredit on 0800 132 345. For help managing a chronic condition, KeyHealth’s Disease Risk Management Programme is on disease.management@keyhealthmedical.co.za and 0860 671 060. Every detail below was read from keyhealthmedical.co.za (Contact us, Chronic Conditions, Medication Benefits, Pre-authorisation and Complaints Process pages) on 19 September 2026, with the live chat, provider, HIV programme and resignation details read on 26 September 2026.
KeyHealth contact numbers and email addresses
| Department | Contact |
|---|---|
| Client Service Centre | 0860 671 050, info@keyhealthmedical.co.za, WhatsApp 060 976 8319 |
| Live chat | Online chat on keyhealthmedical.co.za, Monday to Friday 08:30 to 19:00, excluding public holidays |
| Membership | 0860 671 050, membership@keyhealthmedical.co.za |
| Proof of payment | proofofpayment@keyhealthmedical.co.za |
| Hospital pre-authorisation | 0860 671 060, preauth@keyhealthmedical.co.za |
| Oncology management programme | 0860 671 060, oncology@keyhealthmedical.co.za |
| Disease Risk Management Programme | 0860 671 060, disease.management@keyhealthmedical.co.za |
| Chronic medication registration (for doctors) | MediKredit 0800 132 345 |
| HIV / AIDS Programme (LifeSense) | 0860 506 080, enquiry@lifesensedm.com |
| Claims submission (except dental) | general@keyhealthmedical.co.za |
| New business | newbusiness@keyhealthmedical.co.za |
| Broker queries | khbrokersupport@keyhealthmedical.co.za |
| Fraud / ethics line | 087 023 0161, fraud@keyhealthmedical.co.za |
| Netcare 911 (crisis line and ambulance) | 082 911 |
| Easy-ER (confirming child dependants) | 080 111 0215 |
KeyHealth live chat
KeyHealth’s online chat (live support) lets members and providers chat with a client service consultant in real time. It is opened from the homepage of keyhealthmedical.co.za and is available Monday to Friday between 08:30 and 19:00, excluding public holidays, so it runs later than the Client Service Centre phone line, which closes at 18:00.
KeyHealth provider contact number
KeyHealth’s contact page lists no separate provider-services number. Doctors and practices use the Client Service Centre on 0860 671 050, the online chat, or the provider login on keyhealthmedical.co.za. Chronic medication registrations go to MediKredit on 0800 132 345, hospital pre-authorisation to 0860 671 060, and provider claims (excluding dental) to general@keyhealthmedical.co.za.
KeyHealth medical aid claims email address
Scan and email your claims to general@keyhealthmedical.co.za, and email claims queries to info@keyhealthmedical.co.za. Dental claims go to DENIS at claims@denis.co.za. If an account is not submitted within 4 months of the date of treatment, no benefits are paid. Full claims routes are on the KeyHealth claims contact details page.
KeyHealth broker line
KeyHealth does not publish a general broker phone line. Brokers use khbrokersupport@keyhealthmedical.co.za or the Broker Portal on keyhealthmedical.co.za.
KeyHealth medical aid banking details
KeyHealth does not publish the scheme’s own bank account on its website. Ask the Client Service Centre on 0860 671 050 and send proof of payment to proofofpayment@keyhealthmedical.co.za. Members can view their own banking details on the member portal; claim refunds are paid monthly into the member’s bank account once the amount due exceeds R50.
KeyHealth partner contacts
- DENIS (dental): 0860 104 926. Pre-authorisation: keyhealthenq@denis.co.za; enquiries: customercare@denis.co.za; claims: claims@denis.co.za.
- LifeSense Disease Management: 0860 50 60 80. General enquiries and application forms: enquiry@lifesensedm.com; prescriptions and pathology results: results@lifesensedm.com.
- IsoLeso (optical management): 011 340 9200, info@isoleso.co.za.
KeyHealth HIV contact number
The HIV / AIDS Programme is managed for KeyHealth by LifeSense Disease Management, and members diagnosed with HIV must register on the programme. To register, contact LifeSense on 0860 506 080 or email enquiry@lifesensedm.com for general enquiries and application forms. For HIV / AIDS claims, contact the Client Service Centre on 0860 671 050.
How to register a chronic condition with KeyHealth
KeyHealth’s Medication Benefits page says a member diagnosed with a chronic condition must register it before getting access to the chronic medication benefit. Your treating doctor registers the condition by calling MediKredit on 0800 132 345 and giving detailed clinical information, including the ICD-10 code and severity. Some conditions and medicines are authorised automatically when the doctor supplies the correct ICD-10 code. KeyHealth encourages members to use medicines on its Condition Medicine List (CML), including generics, to avoid paying extra; the CML can be searched on the MediKredit website. Chronic medicine is defined as medicine used continuously for 3 months or more for a covered condition. Vitamins are only covered as over-the-counter medication, even if prescribed.
Chronic cover by KeyHealth option
| Option | Chronic conditions covered |
|---|---|
| Essence, Origin | 26 PMB Chronic Disease List conditions |
| Equilibrium, Silver | 26 PMB CDL conditions + 4 additional |
| Gold | 26 PMB CDL conditions + 18 additional |
| Platinum | 26 PMB CDL conditions + 29 additional |
KeyHealth’s Chronic Conditions page lists the 26 PMB CDL conditions covered on every option, including Addison’s disease, asthma, bipolar mood disorder, bronchiectasis, cardiac failure, chronic renal disease, coronary artery disease, Crohn’s disease, COPD, diabetes, epilepsy, glaucoma, haemophilia, hyperlipidaemia and hypertension.
KeyHealth walk-in offices
Walk-in offices are open Monday to Friday 07:30 to 15:30, excluding public holidays:
- Centurion: PPS Centurion Square, corner Gordon Hood and Heuwel Roads
- Cape Town: 28A Wale Street (no office phone number)
- Gqeberha: 170 Cape Road, Mill Park, 041 373 0020
- Polokwane: 41 Hans van Rensburg Street (no office phone number)
- Durban: 236 on Ninth Avenue, Windermere Centre, Durban (no office phone number)
The postal address is KeyHealth Medical Scheme, PO Box 14145, Lyttelton, 0140. KeyHealth also offers a mobile app, an online chat facility and a member portal.
KeyHealth hospital pre-authorisation
Call 0860 671 060 or email preauth@keyhealthmedical.co.za within 24 hours before a planned admission, or within two working days after an emergency admission; otherwise a penalty is deducted from the hospital account. Family, friends or the hospital may call for you. Have ready the membership number, the patient’s name and dependant code, the hospital’s name and practice number, the diagnosis or ICD-10 code, and procedure codes for planned surgery. You will also need the practice numbers of the treating and referring doctors. Services must start within 30 days of approval, and authorisation does not guarantee that every cost will be paid.
The KeyHealth pre-authorisation number is 0860 671 060. More detail is on the KeyHealth authorisation contact details page.
KeyHealth complaints process
- Email your complaint to info@keyhealthmedical.co.za; the Principal Officer responds in writing within 30 days.
- Unresolved complaints about benefits or contributions go to the Disputes Committee, which decides within 10 days of its hearing.
How to cancel KeyHealth medical aid
To cancel KeyHealth medical aid, complete the Resignation of Membership form from the Member forms page on keyhealthmedical.co.za and send it to membership@keyhealthmedical.co.za (Client Service Centre 0860 671 050). The principal member must complete and sign the form on behalf of all dependants, attach a copy of their ID, and state the effective date and reason for termination. Employer-linked members need the employer’s signature and stamp.
Members on an option with a medical savings account may have to refund the portion advanced to them if they resign before the end of the benefit year. Claims submitted within four months are still considered if the service date was before the resignation date.
Frequently asked questions
What is the KeyHealth medical aid contact number?
The KeyHealth Client Service Centre is on 0860 671 050, Monday to Friday 07:30 to 18:00, excluding public holidays. The email address is info@keyhealthmedical.co.za and WhatsApp is 060 976 8319.
What is the KeyHealth provider contact number?
KeyHealth does not publish a separate provider number. Providers use 0860 671 050, the online chat or the provider login, MediKredit 0800 132 345 for chronic registrations and 0860 671 060 for pre-authorisation.
Does KeyHealth have live chat?
Yes. The online chat on keyhealthmedical.co.za is available Monday to Friday 08:30 to 19:00, excluding public holidays.
What is the KeyHealth chronic email address?
KeyHealth does not publish a chronic medication mailbox. Your doctor registers chronic conditions with MediKredit on 0800 132 345; the Disease Risk Management Programme is on disease.management@keyhealthmedical.co.za and 0860 671 060.
What is the KeyHealth HIV contact number?
Register on the HIV / AIDS Programme with LifeSense on 0860 506 080. For HIV / AIDS claims, call 0860 671 050.
How do I cancel my KeyHealth medical aid?
Send the signed Resignation of Membership form, with a copy of your ID, to membership@keyhealthmedical.co.za.
Sources
- KeyHealth Contact us, Chronic Conditions, Medication Benefits, Pre-authorisation for Hospitalisation and Complaints Process pages, keyhealthmedical.co.za, read 19 September 2026
- KeyHealth Contact us, Online chat facility, Live chat, Submit a claim, Claiming from the scheme, Healthcare programmes, Member forms (Resignation of Membership form), Broker portal and Member portal pages, keyhealthmedical.co.za, read 26 September 2026