Insurance & Medical Aid · Contact details
Sizwe Hosmed Contact Details
The Sizwe Hosmed medical aid contact number is 0860 100 871 for Customer Service, and the general enquiries email is queries@sizwehosmed.co.za. For medical emergencies and an ambulance, call 082 911. New claims go to claims@sizwehosmed.co.za and hospital pre-authorisations to authorisations@sizwehosmed.co.za. Sizwe Hosmed also runs six walk-in centres, in Johannesburg, Durban, Cape Town, Gqeberha, eMalahleni and Welkom, and members can sign in to the member portal at sizwehosmedonline.co.za/login.
Sizwe Hosmed contact numbers and emails
| What you need | Contact |
|---|---|
| Customer Service | 0860 100 871, queries@sizwehosmed.co.za |
| Medical emergencies and ambulance | 082 911 |
| New claims | claims@sizwehosmed.co.za |
| Follow-up on claims | queries@sizwehosmed.co.za |
| Pre-authorisation | authorisations@sizwehosmed.co.za; confirm on 086 010 1176 |
| GP to specialist referral | primary.referrals@sizwehosmed.co.za |
| Membership and membership cards | membership@sizwehosmed.co.za |
| Chronic disease and chronic medication applications | chronic@sizwehosmed.co.za, 086 010 3455 |
| CDL conditions | wellnessqueries@sizwehosmed.co.za, 0860 10 3455 |
| Oncology (cancer) | oncology@sizwehosmed.co.za, 086 010 3454 |
| Bambino maternity programme | bambino@sizwehosmed.co.za, 086 000 0048 |
| HIV (WellCare) | wellcare1@sizwehosmed.co.za |
| Complaints | PO@sizwe-hosmed.co.za |
| Whistleblower line | 0800 212 150, sizwehosmed@whistleblowing.co.za |
| Member portal login | sizwehosmedonline.co.za/login |
| Provider portal login | provider.sizwehosmed.co.za |
| Broker portal login | broker.sizwehosmed.co.za |
| Billing and reconciliation queries | reconqueries@sizwehosmed.co.za |
| Complaints (as listed on the Portals page) | cmsqueries@sizwehosmed.co.za |
The Contact Us section of sizwehosmed.co.za prints the GP-to-specialist referral phone number as “0860 100 87”, which is one digit short. Use Customer Service on 0860 100 871 or the referral email instead. The complaints address uses a hyphenated domain (sizwe-hosmed.co.za), unlike the other mailboxes, and is printed that way on the scheme’s own site.
Sizwe Hosmed customer care number and call centre
The Sizwe Hosmed customer care number is 0860 100 871. That Customer Service line handles general benefit questions, membership queries and follow-ups on claims, and queries@sizwehosmed.co.za covers the same ground by email. For a medical emergency or an ambulance, call 082 911 rather than the customer care line. If a query stays unresolved, the scheme’s escalation matrix names customerservicesmanager@sizwehosmed.co.za as the next level above the Customer Services call centre.
Sizwe Hosmed login: member, provider and broker portals
Sizwe Hosmed’s official website is sizwehosmed.co.za. The “Portal Sign In” menu there offers Member Login, Just Rewards, Broker Login, Provider Login and Employee (employer) Login.
- Member login: sizwehosmedonline.co.za/login (the member portal is on this separate domain)
- Provider login: provider.sizwehosmed.co.za
- Broker login: broker.sizwehosmed.co.za
- Employer login: online.sizwehosmed.co.za
Both the member and provider portals have their own “Forgot password?” and “Register” links, so a forgotten password is reset there without phoning. For login trouble that those links do not fix, the provider login page lists 0860 100 871 and queries@sizwehosmed.co.za.
Sizwe Hosmed does not publish a WhatsApp channel for checking your account. Check your membership on the member portal (sizwehosmedonline.co.za) or the Sizwe Hosmed app instead.
Sizwe Hosmed offices and walk-in centres
Sizwe Hosmed runs six walk-in centres where members can get help in person, in Johannesburg, Durban, Cape Town, Gqeberha, eMalahleni and Welkom:
| Centre | Address | Phone |
|---|---|---|
| Johannesburg | 23 West Street, Johannesburg, 2198 | 011 725 0040 |
| Durban | 19 Hurst Grove, Musgrave, Berea, Durban, 4001 | 031 304 4829 |
| Cape Town | 7th Floor, Norton Rose House, 8 Riebeek Street, Cape Town, 8001 | 021 402 9600 |
| Gqeberha | 70 Second Avenue, Port Elizabeth, 6045 | 041 503 1000 |
| eMalahleni (Witbank) | Corner Plumer and Mandela Streets, 1034 | 013 690 3342 |
| Welkom | Corner Buiten and Graaf Streets, 9459 | 057 353 1475/8 |
The centre finder on the Contact Us section of sizwehosmed.co.za lists queries@sizwehosmed.co.za as the email for every walk-in centre. Opening hours for the centres are not published anywhere on the scheme’s site, so phone the centre before you travel.
Pre-authorisation and claims
Sizwe Hosmed asks for hospital pre-authorisation 72 hours before a planned procedure, or within 48 hours of an emergency. Email authorisations@sizwehosmed.co.za or call 086 010 1176 with the membership number, the patient’s dependant code, name, ID number and date of birth, and the doctor’s, anaesthetist’s and hospital’s practice numbers. You will also need the admission date and duration, and the procedure and ICD-10 codes. Without pre-authorisation, you may face a co-payment or a rejected claim.
Once a claim is in, it can be paid in full, paid in part (for example, above a benefit limit or beyond what was authorised) or rejected. Rejections happen for incomplete documents, late submission, a non-network provider or unauthorised specialist costs, so check the reason before resubmitting.
Sizwe Hosmed pre-auth contact number and email
The pre-authorisation contacts are authorisations@sizwehosmed.co.za and 086 010 1176. If a pre-auth request is not resolved, the scheme’s escalation matrix lists preauthteamleader@sizwehosmed.co.za as the next level. For the full authorisation routes, see Sizwe Hosmed authorisation contact details.
Sizwe Hosmed does not publish a separate PMB email address. Chronic and CDL applications go to chronic@sizwehosmed.co.za (086 010 3455) and other queries to queries@sizwehosmed.co.za.
Sizwe Hosmed finance, billing and remittance contact details
Billing and reconciliation queries start at reconqueries@sizwehosmed.co.za. The escalation matrix then lists billingteamleader@sizwehosmed.co.za (011 353 0002) at level 2 and billingmanager@sizwehosmed.co.za (011 353 0035) at level 3. Claim and remittance follow-ups go to queries@sizwehosmed.co.za. The matrix is a PDF uploaded around June 2025, before the move to self-administration, so start at level 1 and confirm on 0860 100 871 if a line does not answer.
Sizwe Hosmed complaints process
A complaint starts with an email to PO@sizwe-hosmed.co.za, the Principal Officer, who replies in writing within 30 days. If a complaint about benefits or contributions stays unresolved, it goes to the Disputes Committee, which decides within 10 days of meeting. The Portals section of the scheme’s site also lists cmsqueries@sizwehosmed.co.za for complaints, alongside the Principal Officer address.
How to contact a Sizwe Hosmed manager
The escalation matrix lists Queries@sizwehosmed.co.za as level 1 for the Customer Services call centre and customerservicesmanager@sizwehosmed.co.za as level 2. For billing, the levels are reconqueries@sizwehosmed.co.za, then billingteamleader@sizwehosmed.co.za, then billingmanager@sizwehosmed.co.za, and for pre-authorisation the team leader is preauthteamleader@sizwehosmed.co.za.
Sizwe Hosmed moves to self-administration
Sizwe Hosmed announced that it moved to self-administration on 1 September 2026, taking over the day-to-day administration of the Scheme itself. Its member notice says members can still get help with benefits and membership through the same channels, and that the change aims to make service more responsive and communication clearer. The scheme’s news also includes a series of curator updates since 2025, including the appointment of a new curator announced in February 2026. Check the News section of sizwehosmed.co.za for the latest notices before escalating a query.
Sizwe Hosmed plans, programmes and member tools
Sizwe Hosmed’s plans are Essential Copper, Access Saver, Access Core, Gold Ascend, Value Platinum and Titanium Executive. Its healthcare programmes cover back and neck care, oncology management, Bambino maternity, disease risk management, mental health, HIV (WellCare), living with diabetes, wellness screenings and My Online Doctor. Members can use the Sizwe Hosmed app (Google Play and App Store), the member portal, the formulary look-up and the Just Rewards programme. The Member Hub publishes the benefit guide, scheme rules, provider networks, forms, the authorisations procedure, claiming steps, the complaints process and an escalation matrix.
Frequently asked questions
What is the Sizwe Hosmed contact number?
Customer Service is 0860 100 871 and the enquiries email is queries@sizwehosmed.co.za. For medical emergencies and an ambulance, call 082 911.
What is the Sizwe Hosmed customer care number?
The customer care line is 0860 100 871, the same Customer Service number used for benefit, membership and claims follow-up questions.
Where are Sizwe Hosmed offices?
Sizwe Hosmed runs walk-in centres in six cities: Johannesburg, Durban, Cape Town, Gqeberha, eMalahleni (Witbank) and Welkom. Each centre’s street address and phone number is in the Sizwe Hosmed offices and walk-in centres section.
What is the Sizwe Hosmed email address?
General enquiries go to queries@sizwehosmed.co.za. New claims go to claims@sizwehosmed.co.za, pre-authorisations to authorisations@sizwehosmed.co.za, and membership and card queries to membership@sizwehosmed.co.za.
Sources
- Sizwe Hosmed Contact Us, Authorisations Procedure, Claiming from the Scheme and Complaints Process pages, walk-in centre finder, self-administration notices (1 and 4 September 2026) and news index, sizwehosmed.co.za, read 19 September 2026
- Sizwe Hosmed Portals page (sizwehosmed.co.za/portals/), Authorisations Procedure page and Escalation Matrix PDF (sizwehosmed.co.za/download/2099/), read 26 September 2026
- Sizwe Hosmed provider portal login page, provider.sizwehosmed.co.za, and member portal login page, sizwehosmedonline.co.za/login, read 26 September 2026