Healthcare · Contact details
Marara Pharmacy Contact Details
The Marara Pharmacy contact number is 012 883 5000 for reception, or 086 062 7272 for Customer Care. Marara Pharmacy is also on WhatsApp at 010 101 3563: send “Hi” to start WhatsApp self-service. Email care@mararapharm.co.za, or bonitas@mararapharm.co.za if you are a Bonitas member, and the fax number is 086 501 1991. Marara Pharmacy is a courier pharmacy in Centurion that delivers medication nationwide, and it is a designated service provider for several Bonitas options. Every detail below was read from mararapharmacy.co.za on 16 September 2026 and rechecked on 26 September 2026.
Official contact channels
Marara Pharmacy contact details
| What you need | Contact |
|---|---|
| Reception | 012 883 5000 |
| Customer Care | 086 062 7272 |
| WhatsApp self-service | 010 101 3563; send “Hi” |
| General email and prescriptions | care@mararapharm.co.za |
| Bonitas members | bonitas@mararapharm.co.za |
| Fax | 086 501 1991 |
| Login, register and upload a prescription | member.mararapharmacy.co.za |
| Chronic medication prescriptions | care@mararapharm.co.za |
| Vacancies (CVs) | hr@mararapharm.co.za |
Marara Pharmacy WhatsApp self-service
Marara Pharmacy’s website says that by sending “Hi” to 010 101 3563 on WhatsApp, you can upload your prescription, track your prescription, request a call back, view and pay your account, and choose delivery options. Its contact page also has a message form asking for your name, email, subject, message and phone number.
Marara Pharmacy login
The Marara Pharmacy login is the member portal at member.mararapharmacy.co.za, which the website www.mararapharmacy.co.za links from its Register/Update Details and Upload Prescription buttons. The same services are available on WhatsApp by sending “Hi” to 010 101 3563.
Marara Pharmacy complaints
Marara Pharmacy does not publish a separate complaints email address or complaints process. To lodge a complaint, contact Customer Care on 086 062 7272 or email care@mararapharm.co.za.
Facility services
About Marara Pharmacy
Marara Pharmacy says it was registered with the South African Pharmacy Council in July 2021 and opened its doors in January 2023 to serve medical aid members and private clients. It delivers medication to your home, work address or doctor’s rooms using courier partners, who notify you when the parcel is on its way and ask you to confirm receipt. Each branch’s licence and practice numbers are listed in the address table, so you can check you are dealing with the registered pharmacy.
Bonitas members
Marara Pharmacy says that from 1 January 2026 it continues as the designated service provider for Bonitas members on BonCap, Primary, BonPrime (previously Primary Select) and the new BonCore option, and that it also serves members on options not restricted to a designated service provider, including BonClassic, BonComprehensive, BonComplete and Standard. Bonitas members can register and upload prescriptions on the website or WhatsApp, or email prescriptions and a delivery address to bonitas@mararapharm.co.za or fax them to 086 501 1991. Marara says medication is delivered at no extra cost, usually within 3 to 4 days of receiving the prescription depending on your location. Its Customer Care team is on 086 062 7272.
Marara Pharmacy and GEMS
Marara Pharmacy’s website names only Bonitas as a scheme it is a designated service provider for and does not mention GEMS. GEMS members should ask Customer Care on 086 062 7272 or email care@mararapharm.co.za before sending a prescription.
Address and operating information
| Branch | Address and registration |
|---|---|
| Marara Pharmacy | 14 Esdoring Nook, Highveld Techno Park, Centurion, 0169 (practice number Y60490; NDOH licence GP03984C) |
| Marara Pharmacy West | 272A West Avenue, Die Hoewes, Centurion, 0157 (practice number Y61619; NDOH licence GP03985C) |
Marara Pharmacy lists only these two branches, both in Centurion. It has no branches in Johannesburg, Klerksdorp, Bloemfontein, Durban or elsewhere in KZN; customers in other areas are served by courier delivery. Marara does not publish branch trading hours on its contact page.
Marara’s delivery policy says parcels are delivered Monday to Friday between 08:00 and 17:00, not on weekends or public holidays, once your order is confirmed by full payment. Deliveries outside those times can be arranged in advance, and delivery lead times may change in busy periods such as Black Friday, Christmas and Easter. If nobody is available to receive the parcel, the driver keeps it, leaves a notice and contacts you to arrange another time, and an additional delivery fee may apply.
Appointments and support
How to send a prescription
Marara Pharmacy says a valid prescription and your delivery address may be emailed to care@mararapharm.co.za or uploaded securely on its website. The patient’s name, surname and date of birth must be clearly shown in the email, along with the medical aid name and number if you belong to a medical aid. For some schedules of medicine, the original prescription is needed, and the pharmacist will tell you how to post it or arrange collection from you or your doctor. The pharmacist checks that the prescription is valid and contacts you and your doctor if information is missing. Marara says it arranges authorisation with your medical aid, promotes cost-effective generic medicines to reduce out-of-pocket payments, and offers payment options for treatment your medical aid does not cover.
For chronic medication, email your prescription and delivery address to care@mararapharm.co.za.
Delivery and returns
To return an order you are not satisfied with, contact Marara within 14 days on 012 883 5000 or care@mararapharm.co.za to arrange collection; the collection cost is deducted from your refund, and you must give the driver the original tax invoice. Items must be unused and in their original packaging. Medicines and devices are only accepted back if the packaging was defective or the wrong item was dispensed, and personal hygiene products are not accepted. Refunds are at the Dispensary Manager’s discretion and can take 10 to 14 working days.
Marara Pharmacy vacancies
To apply for a job at Marara Pharmacy, send your CV and proof of qualification to hr@mararapharm.co.za with the position you are applying for in the subject line. Check the careers page on mararapharmacy.co.za for current openings; the last advertised posts were four internships in Centurion starting 2 January 2026.
Frequently asked questions
How do I log in to Marara Pharmacy?
Use the member portal at member.mararapharmacy.co.za, or send “Hi” to 010 101 3563 on WhatsApp.
Does Marara Pharmacy serve GEMS members?
Marara’s website does not mention GEMS; it names Bonitas as the scheme it is a designated service provider for. Ask Customer Care on 086 062 7272 to confirm.
How do I complain to Marara Pharmacy?
Call Customer Care on 086 062 7272 or email care@mararapharm.co.za. No separate complaints email is published.
Where is Marara Pharmacy located?
Both branches are in Centurion: 14 Esdoring Nook, Highveld Techno Park, and 272A West Avenue, Die Hoewes. Medication is delivered nationwide by courier.
Sources
- Marara Pharmacy home, Contact Us, Bonitas and About Us pages, mararapharmacy.co.za, read 16 September 2026
- Marara Pharmacy Delivery Policy and Return/Refund Policy, mararapharmacy.co.za, read 16 September 2026
- Marara Pharmacy home, Contact, Bonitas and About Us pages (recheck, member portal links), mararapharmacy.co.za, read 26 September 2026
- Marara Pharmacy Careers page, mararapharmacy.co.za/careers, read 26 September 2026