Retirement, pension and provident funds in South Africa are run by many different administrators, from government schemes to industry-specific funds and insurer-linked products. Use this page to find the right contact page for your fund, whether you need a claim, a withdrawal, a balance check or a complaint route. This hub does not list phone numbers directly. Each linked page carries the verified contact route for that specific fund.
Most requested retirement fund pages
These are the pages readers land on most often for retirement fund queries.
- GEPF contact details — for members of the Government Employees Pension Fund
- GPAA contact details — for the Government Pensions Administration Agency, which pays GEPF benefits
- Pension fund claims contact details — general guidance on lodging a claim
- Provident fund withdrawal contact details — for members who have resigned or been retrenched
- Unclaimed pension benefits contact details — for tracing money left in an old fund
- MIBFA contact details — for the Metal Industries Benefit Funds Administrators
- Old Mutual retirement fund contact details
- Sanlam retirement fund contact details
Browse by contact need
Government and public sector funds: GEPF, GPAA, Post Office Retirement Fund, PSSPF, Transnet Pension Fund.
Bargaining council and industry funds: MIBFA, Metal Industry Provident Fund, MEIBC Provident Fund, Amplats Group Provident Fund, Iscor Pension Fund, Sasol Pension Fund.
Insurer-linked retirement products: Old Mutual, Sanlam, Liberty Provident Fund, Liberty Retirement Annuity, Discovery Provident Fund, Metropolitan Pension Fund.
Claims, withdrawals and tracing: Pension fund claims, Provident fund withdrawal, Pension fund death benefit, Unclaimed pension benefits, Retirement fund tracing, Find pension.
Complaints and escalation routes
Start with the fund or administrator directly and keep your reference number, ID number and any written correspondence. If the fund does not resolve your complaint within its own internal timeframe, you can escalate to the Pension Funds Adjudicator (PFA), which handles complaints about pension, provident and retirement funds, on 080 074 4444 or enquiries@pfa.org.za. For concerns about a fund’s conduct, licensing or possible fraud, the Financial Sector Conduct Authority (FSCA) can be reached on 0800 203 722, or you can check whether an entity is authorised using the Entity and Persons Search on fsca.co.za.
Verifying a retirement fund contact before you call
Retirement savings are a common scam target. Before acting on any number you find online, check that it matches the contact page on the fund or administrator’s own official website, and be wary of anyone contacting you first to ask for your ID number, banking details or a once-off “release fee”. Legitimate funds and administrators do not charge upfront fees to pay out your own money.
FAQs
- Which retirement fund page should I use first? Start with the specific fund or administrator that manages your money. If you are not sure which fund you belong to, your latest benefit statement or your employer’s HR department will confirm it.
- How do I trace an old pension I lost track of? Use the unclaimed pension benefits or find pension pages, which cover the official tracing routes.
- What if my fund won’t answer my claim? Escalate in writing to the Pension Funds Adjudicator once you have given the fund a fair chance to respond internally.
- Is a retirement withdrawal ever urgent enough to skip verification? No. Fraudsters specifically target retirement payouts, so always verify a contact route before sharing personal or banking details.
More retirement fund contact pages
These retirement fund contact pages sit under this section. Use the list to go straight to the one you need.
- MIBFA Durban contact details
- Psspf Claim Contact Details
- Psspf Contact Details
- Sanlam Retirement Fund Contact Details
- Transnet Pension Fund Contact Details
All Retirement Funds contact pages
6 retirement funds pages on ContactDetails.co.za. Listed A–Z below.