Banking & Finance · Contact details
Metal Industry Provident Fund Contact Details
The Metal Industries Provident Fund is administered by MIBFA, whose head office in Johannesburg is on 011 870 2000, with a share-call number of 0860 10 25 44. The fund’s correct name is the Metal Industries Provident Fund (MIPF), a retirement fund for the metal and engineering industry (MEIBC), administered by Metal Industries Benefit Funds Administrators NPC (MIBFA), a non-profit company.
Metal Industries Provident Fund contact details
| Route | Details |
|---|---|
| MIBFA head office, Johannesburg | 011 870 2000 |
| MIBFA share-call number | 0860 10 25 44 |
| MIBFA KwaZulu-Natal office | 031 365 7700 |
| MIBFA Cape Town office | 021 425 5933 |
| Contribution Processing supervisor (employers) | 011 870 2062 |
| Online email form (query, compliment, complaint) | mibfa.co.za/contact.aspx |
| Member login | mibfa.co.za/memberlogin.aspx |
Calling MIBFA about your fund
Members can call the head office on 011 870 2000 or the share-call number, 0860 10 25 44. Members in KwaZulu-Natal can call the Durban office on 031 365 7700, and in the Western Cape the Cape Town office on 021 425 5933.
MIBFA’s online email form lets you mark your message as a query, compliment or complaint, and choose the topic: contributions, marketing, investments, the Sick Pay Fund or retirement funds. Members can also log in online through the member login page.
Employers with contribution questions can call the supervisor in the Contribution Processing department on 011 870 2062.
MIPF contribution rules and rates
MIBFA administers the Metal Industries Provident Fund, the Engineering Industries Pension Fund (EIPF) and the MEIBC Sick Pay Fund. Key MIPF rules:
- From 1 July 2024, employee and employer contributions are both 8.10% of pensionable remuneration.
- Contributions are deducted after PAYE is calculated. Overtime, shift and other allowances and leave bonuses are excluded from pensionable remuneration.
- Employers submit contribution returns via the Internet or EDI and pay the fund on the same day.
- Employees may make voluntary contributions; the tax-free portion is capped at 27.5% of remuneration.
MIBFA offices in Johannesburg, Durban and Cape Town
- Head office: 42 Anderson Street, Johannesburg 2001. Postal: P O Box 7507, Johannesburg 2001
- Durban: Mercury House, 11th Floor, 320 Anton Lembede Street, Durban 4000
- Cape Town: 3rd Floor, 9 Long Street, Cape Town 8000
MIBFA does not publish office hours on its contact page.
Lodging a complaint about the fund
To lodge a complaint, use the online email form and mark it as a complaint, choosing retirement funds as the topic. If it is not resolved, follow up with the head office on 011 870 2000. The fund is not related to Scaw Metals; for that company, see Scaw Metals Cape Town. More retirement fund contacts are in our banking and finance directory.
Frequently asked questions
What is the Metal Industries Provident Fund contact number?
Call MIBFA’s head office on 011 870 2000 or the share-call number 0860 10 25 44.
Who administers the Metal Industries Provident Fund?
Metal Industries Benefit Funds Administrators NPC (MIBFA), a non-profit company, at 42 Anderson Street, Johannesburg 2001.
What are the MIPF contribution rates?
From 1 July 2024, both employee and employer contribute 8.10% of pensionable remuneration.
Does MIBFA have an office in Durban?
Yes, at Mercury House, 11th Floor, 320 Anton Lembede Street, Durban 4000, on 031 365 7700.
Sources
- MIBFA, Contact, mibfa.co.za/contact.aspx, read 27 September 2026
- MIBFA, Metal Industries Provident Fund, mibfa.co.za/MIPF.aspx, read 27 September 2026