Banking & Finance · Contact details
GTC Provident Fund Contact Details
For the GTC Group Pension and Provident Funds, the main switchboard is 010 597 6800 and the general email is info@gtc.co.za. Members and employers log in to the GTC Employee Benefits portal at gtc-eb.co.za. Raise the query first with your employer’s HR or fund contact, then with GTC as the administrator.
GTC Provident Fund contact details at a glance
| Johannesburg head office | +27 (0) 10 597 6800 |
|---|---|
| General email | info@gtc.co.za |
| Cape Town office | +27 (0) 21 713 8500 |
| Durban office | +27 (0) 10 597 6900 |
| Member and employer portal | gtc-eb.co.za (GTC Employee Benefits client log in) |
| Johannesburg address | The Wanderers Office Park, 52 Corlett Drive, Illovo, 2196. Postal: P O Box 55118, Illovo, 2116 |
| Cape Town address | Mind Pearl House, Block A, 3rd Floor, 7 West Quay Road, V&A Waterfront. Postal: Postnet Suite 96, Private Bag X3, Plumstead, 7801 |
| Durban address | 8 Pencarrow Crescent, Pencarrow Park, La Lucia Office Estate, La Lucia Ridge |
GTC also publishes a fax number on the same page as its Johannesburg telephone number. Dial 010 597 6800 for voice contact and do not use the fax line for member queries.
GTC provident fund login
The member and employer portal is gtc-eb.co.za, the GTC Employee Benefits client log in. Individual member balances, statements and claim status sit behind that log in.
Access is issued through the employer or the fund administrator, not opened by the member directly. If you cannot get in, start with your employer’s HR or fund contact, then call GTC on 010 597 6800 or email info@gtc.co.za.
Have your employer name, fund name and member or employee number ready before you log in or phone. GTC administers many separate client funds, including named employer funds, so the fund must be identified before a query can be traced.
Who GTC is and what it administers
GTC administers and sponsors the GTC Group Pension and Provident Funds, its umbrella retirement funds, alongside stand-alone private funds it administers for employers. GTC is an Authorised Financial Services Provider, FSP number 731, and was formerly Grant Thornton Capital. It describes itself as the sponsor of the eighth largest umbrella fund in South Africa.
GTC retirement fund administration covers umbrella funds and stand-alone private funds, and the service set is broader than payroll-style contribution processing:
- Fund administration and member record keeping
- Fund accounting
- Employee benefits consulting
- Investment management and multi-management
- Trustee reporting
Member savings are invested through the GTC Houseview portfolio range, which is published monthly with minimum disclosure documents. The range is GTC Money Market, GTC One, GTC Three, GTC Five, GTC Shariah and GTC Market Plus. Portfolio names and benchmarks were changed to align them with their intended risk and return objectives, and the portfolios can manage exchange rate and offshore exposure risk.
Who belongs to the funds and how to confirm it
Membership is through a participating employer, not by individual application. An employer joins the umbrella fund on the published standard terms and conditions of participation for the GTC Group Pension and Provident Funds.
A provident fund and a pension fund are separately named within the GTC group arrangement, so confirm with your employer or HR which of the two you belong to before querying a benefit.
If a fund complaint is not resolved
Raise the query first with your employer HR or fund contact, then with GTC as the administrator on 010 597 6800 or info@gtc.co.za.
A complaint that the fund itself has not resolved goes to the Pension Funds Adjudicator, the statutory office for retirement fund complaints in South Africa.
Conduct of GTC as a financial services provider falls under its FSP licence, number 731, and is regulated by the Financial Sector Conduct Authority. Advice complaints route to the FAIS Ombud.
Frequently asked questions
What is the GTC Provident Fund contact number?
The Johannesburg head office switchboard is 010 597 6800. Raise the query first with your employer HR or fund contact, then with GTC as the administrator. The Cape Town and Durban office numbers are in the contact table above.
How do I log in to the GTC member portal?
The member and employer portal is gtc-eb.co.za, the GTC Employee Benefits client log in. Access is issued through the employer or the fund administrator, not opened by the member directly, so ask your employer’s HR or fund contact first if you cannot get in.
What is the GTC Provident Fund email address?
The general email is info@gtc.co.za. State your employer name, fund name and member or employee number so the query can be traced to the right fund.
Where is the GTC head office?
The Johannesburg head office is at The Wanderers Office Park, 52 Corlett Drive, Illovo, 2196. GTC also has offices in Cape Town and Durban.
Can I join the GTC Provident Fund as an individual?
No. Membership is through a participating employer, not by individual application. An employer joins the umbrella fund on the published standard terms and conditions of participation.
Sources
- gtc.co.za/contact-us/ (office telephone numbers, email, physical and postal addresses)
- gtc.co.za/employee-benefits-administration-2/ (administration scope, umbrella and stand-alone funds)
- gtc.co.za/downloads/fund-information/ (GTC Houseview portfolio range)
- gtc.co.za (FSP number 731, former name)