The Government Employees Pension Fund (GEPF) is Africa’s largest pension fund, serving South African public service employees and pensioners. Its benefits are administered by the Government Pensions Administration Agency (GPAA). The contact details below were read from the GEPF contact page on 31 August 2026.
Official contact channels
- Toll-free number: 0800 117 669 (+27 80 011 7669)
- Email: [email protected]
- Fax: 012 326 2507
- Postal address: GEPF, Private Bag X63, Pretoria, 0001
- Online: the GEPF self-service portal and mobile app
Note the domain: the GEPF site is gepf.co.za, not a gov.za address, even though it is a public fund. Provincial enquiry mailboxes sit on gpaa.gov.za because GPAA administers the fund.
Services and responsibilities
The GEPF manages retirement, resignation, death, funeral, spouse and child pension benefits for government employees, along with the investment of member contributions.
Provincial enquiries go to the GPAA mailbox for your province rather than the national line:
- Gauteng: [email protected]
- Limpopo: [email protected]
- Mpumalanga: [email protected]
- North West: [email protected]
- Northern Cape: [email protected]
- Free State: [email protected]
- KwaZulu-Natal: [email protected]
- Eastern Cape: [email protected]
- Western Cape: [email protected]
A benefit claim is submitted through your employer department’s HR office, not directly to the GEPF. Delays are often sitting at that step rather than at the fund, so ask HR for the date your documents were transmitted before escalating.
Office and address information
GEPF Administration Office: Building 2A, Trevenna Campus, corner Meintjies and Francis Baard Street, Sunnyside, Pretoria.
GPAA Head Office: 34 Hamilton Street, Arcadia, Pretoria, Gauteng.
Business hours: 07:30 to 16:00.
Regional walk-in offices are listed for Johannesburg, Polokwane, Thohoyandou, Nelspruit, Rustenburg, Mafikeng, Kimberley, Bloemfontein, Phuthaditjhaba, Pietermaritzburg, Durban, Mthatha, Bisho, Gqeberha and Cape Town, alongside the Trevenna Campus in Pretoria.
Applications and escalation
Have your persal number and identity number ready – those are what a GEPF record is traced by, and a call without them usually ends in a call back. Start with your HR office, then the toll-free line or your provincial GPAA mailbox.
Fraud helpline: 0800 203 900. Pension-related scams targeting new pensioners are common, and the GEPF never asks a member to pay a fee to release a benefit.
An unresolved complaint about a retirement fund goes to the Pension Funds Adjudicator, and maladministration by a public entity can be taken to the Public Protector.
Sources
- gepf.co.za contact page, read 31 August 2026