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Sector Hub

Utilities Contact Details

Find official utility contact details, outage and fault reporting, prepaid support, account queries, complaint routes and useful guides all in one place.

Popular Contact Routes

Quick access to the most used support routes.

Power outages

Report and track electricity outages.

Report Outage β†’

Fault reporting

General utility fault and outage lines.

Report Fault β†’

Account queries

Statements, balances and disputes.

Get Help β†’

Prepaid electricity

Meters, tokens and recharge problems.

Get Support β†’

Meter readings

Submit and query meter readings.

Get Help β†’

Water faults

Leaks, bursts and supply failures.

Report Fault β†’

Reconnections

Restore a disconnected supply.

Get Support β†’

Utility complaints

Escalate to the provider or NERSA.

Lodge Complaint β†’

What you can do from this hub

Everything you need to reach and resolve issues with electricity, water and utility providers.

Find official contacts

Get official phone numbers, emails and offices.

Get support pages

Access help pages and self-service options.

Compare routes

Compare providers and their support options.

Escalate complaints

Lodge and escalate complaints the right way.

Stay safe from fraud

Tips and tools to protect your money and identity.

Use helpful guides

Step-by-step guides for common problems.

How to Use This Hub

Follow these simple steps to find the help you need.

  1. 1

    Choose Your Need

    Select the issue or service you need help with.

  2. 2

    Pick Your Provider

    Find your provider or office from our listings.

  3. 3

    Choose a Contact Method

    Use phone, email, chat or online forms.

  4. 4

    Get Help or Escalate

    Resolve your issue or escalate if needed.

  5. 5

    Stay Informed

    Save useful pages and stay updated on important info.

Frequently Asked Questions

Still not sure which utility route to use?

We're here to help you find the right contact or guide.