NERSA Complaints Contact Details

This page covers how to contact NERSA in South Africa. The details below were taken from the official NERSA contact page rather than from any third-party directory.

ContactDetails.co.za is an independent directory. We are not NERSA and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.

NERSA contact numbers

These routes were verified against the official NERSA contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.

What it is for	Contact
NERSA switchboard	012 401 4600
General email	[email protected]
Applications email	[email protected]

NERSA is the National Energy Regulator of South Africa. It regulates electricity, piped gas and petroleum pipelines. It is a regulator, not a fault desk: an outage or a billing error goes to your supplier first, and NERSA becomes relevant only once the supplier’s own complaints process has been exhausted. It will ask for the supplier’s reference number.

Choosing the right NERSA route

NERSA splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.

If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.

Self-service options before you call

Email to [email protected], which gives you a written record of what you asked and when.
The official site at nersa.org.za, which carries the current customer care details and any online enquiry form.
Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

What to have ready before you call

A clear one line summary of what you need resolved.
Your account, order or reference number if you already have one.
The identity document or account holder details, since most South African providers verify who you are before discussing an account.
Dates, amounts and any error message exactly as it appeared.
A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Complaints and escalation

If a first call does not resolve the matter, escalate through the utility’s own fault and complaints process first, keeping the reference number issued. Unresolved electricity supply and tariff complaints can be escalated to NERSA, the National Energy Regulator of South Africa.

Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most electricity and utilities complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake NERSA contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not NERSA.

Reach NERSA through the official site at nersa.org.za rather than through a number in a search advert or a social media reply.
NERSA will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.

Related contact pages

Frequently asked questions

What is the NERSA contact number?

The routes NERSA publishes on its official contact page are listed in the table above, with what each one is for. The main route is 012 401 4600. Confirm it on nersa.org.za before relying on it, since numbers are changed from time to time.

How do I know a NERSA number is genuine?

Check it against the official site at nersa.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.

What should I do if nobody resolves my query?

Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.

Can ContactDetails.co.za resolve this for me?

No. We are an independent directory, not NERSA, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Contact routes on this page were checked against the official NERSA source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.