Kusile is a coal-fired power station near eMalahleni in Mpumalanga, built and operated by Eskom.
A power station does not take customer service calls. Supply faults, billing and connections go to whoever bills you, which in most metros is the municipality rather than Eskom.
Never touch a fallen cable or an open substation. Treat every downed line as live, keep people away, and report it as an emergency.
This page covers how to contact the National Gambling Board in South Africa. The details below were taken from the official National Gambling Board contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the National Gambling Board and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The National Gambling Board contact numbers
These routes were verified against the official National Gambling Board contact page on 24 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | 010 003 3475 |
| General enquiries email | [email protected] |
| Fraud and corruption reporting | 087 078 2897 |
| Fraud and corruption email | [email protected] |
| Fax to email | 086 618 5729 |
| National Responsible Gambling counselling helpline | 0800 006 008 |
| National Responsible Gambling WhatsApp, send "help" | 076 675 0710 |
The postal address is Private Bag X27, Hatfield, 0028.
The Board publishes a list of verified licensed operators. Online gambling offered to South Africans by an offshore operator is largely unlawful here, and money placed with one has no recourse. A dispute with a licensed operator goes to the provincial gambling board that licensed it, after the operator’s own process.
Self-service options before you call
- Check the official site at ngb.org.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 076 675 0710, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Getting a government office to act
- Get a reference number for every interaction, and write down the date, the office and the name of the official. Every complaint process that follows will ask for exactly that.
- Put it in writing once a call has failed. A written query creates a record and starts a clock; a phone call leaves nothing behind.
- Go up one level at a time. Office, then provincial office, then national department. Jumping straight to a minister’s office usually routes the matter back down and adds weeks.
- Service standards are published. Most departments publish a service delivery charter with turnaround times, and quoting the published time for your transaction is more effective than complaining generally.
- No public servant may charge you for a service the state provides free. Applications, registrations and appeals in the ordinary course carry only the gazetted fee, if any, paid at the office and receipted.
The Presidential Hotline on 17737 is the national government’s own complaints line, and the Public Protector investigates undue delay and maladministration once the department has had its chance to answer.
Complaints and escalation
If a first call does not resolve the matter, escalate through the department’s own call centre, keeping the reference number. Unresolved complaints about a government department go to the Public Protector on 0800 11 20 40, free of charge, and the Presidential Hotline on 17737 takes service delivery complaints.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most government complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake National Gambling Board contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the National Gambling Board.
- Reach National Gambling Board through the official site at ngb.org.za rather than through a number in a search advert or a social media reply.
- The National Gambling Board will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the National Gambling Board contact number?
The routes are listed in the table above, with what each one is for. The main route is 010 003 3475. Confirm it on ngb.org.za before relying on it, since numbers are changed from time to time.
How do I know a National Gambling Board number is genuine?
Check it against the official site at ngb.org.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the National Gambling Board, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official National Gambling Board source on 24 August 2026. If you find a detail that has changed, the official source is always the authority.